VMware Horizon Community
respodu
Enthusiast
Enthusiast

vGPU Black Screen at Logon

Hello,

We have had vGPU deployed for a while now and we have always noticed that on the pools with vGPU the users are greeted with a black screen that lasts like 3 to 5 seconds before presenting the windows welcome screen.

When it does this one of the things I notice is that there is a resolution adjustment that occurs in the remote session. Look like the resolution is on a very high setting that does not fit the client monitor and then it fixes itself to the client resolution.

Sometimes we have seen the problem where it just gets stuck on the back screen and times out and the user receives the session disconnect error. This is only happening on vGPU pools, vSGA, Soft3D and not 3D enabled pools work fine.

Is this normal for vGPU?

blackscreen.pngresolution.pngresfix.png

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AlexeyKhudyakov
Enthusiast
Enthusiast

Hi,

I also see the black screen before windows welcome.

I think it's a normal behavior.

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SandroM
VMware Employee
VMware Employee

I believe this is a normal behaviour.

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