Failure installing: VCM Reports (SSRS 2008)

[VirtualVen]

Hi!

I was trying an advanced installation of vRealize VCM 5.8 in a two tier split installation. The database server is win 2012 R2 with SQL 2008 R2 Ent and the collector and VCM server is Win 2012 R2. Midway during the installation at Package 16/51 - the installation fails with message " Failure installing: VCM Reports (SSRS 2008)

Error Message - Failure to install - Do you wish to retry?

I have attached the screenshot - anyone has an idea please help - I could not understand what the logs say

Below entry in log file - "VCM Reports (SSRS 2008)_5.8.00021_Install"

Property(S): ACTION = INSTALL

MSI (s) (90:68) [14:24:46:481]: Note: 1: 1708

MSI (s) (90:68) [14:24:46:481]: Product: VCM Reports (SSRS 2008) -- Installation failed.

MSI (s) (90:68) [14:24:46:481]: Windows Installer installed the product. Product Name: VCM Reports (SSRS 2008). Product Version: 5.8.00021. Product Language: 1033. Manufacturer: VMware, Inc.. Installation success or error status: 1603.

Many thanks

Ven

[erikjohnsen]

Did you figure this out?

Stuck with the same problem!

[VirtualVen]

Sort of - It looked like service account permissions issue. I was using more than 4 separate accounts (1 for tomcat; 1 for sql services/agent/SSRS; 1 for NA; and 1 for vcm install) - looked like that was causing issues.

So, I used only 3 accounts (1 for tomcat, sql services/agent and ssrs; 1 or NA and 1 for VCM admin n install). With this got passed the issue.

Not sure if that was the resolution, but that's the only change I did. Hope it helps!

Ven

[erikjohnsen]

Ah alright.

I finally got further along, to package 21/51, VCM Collector.

It not fails on the ConfigureUsers step. If I look in the logs, it can't find the service user account in the domain.

WHen I do net user <domain account> /dom I get access 5 denied. This is WORKING before I start the installation, so something fucks up while the installation is passing along.