VMware Tools error in Windows 2008 terminal server

[zenking]

I'm running vSphere 5.5 update 2 and I just saw that I've been getting a lot of vmware tools channel restart errors like the one below on at least one of my Win2k8 R2 terminal server guests. Based on the log pattern, I'm guessing a log entry is created each time a user logs in or reconnects to a session. The vmware tools version is 9.4.12.45816. Is there a setting I need to change to fix this issue, or is it cosmetic?

Thanks.

Tim

Log Name:	Application
Source:	VMware Tools
Date:	9/1/2015 12:21:37 PM
Event ID:	1000

Task Category: None

Level:	Warning
Keywords:	Classic
User:	AD\userhere
Computer:	host.domain.edu

Description:

[ warning] [vmusr:vmusr] Channel restart failed [1]

[bansne]

Surprising as this isse is most likely to occur in older version of ESXi 5.x .

Did you get a chance to have a look @ http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=203826... . Though it says its resolved in 5.5U2 , do a quick check if your setup require any of the change as mentioned.

[Techie01]

Can you post the error seen in vmware.log also. Have you upgraded only the vmware tools to 55u2 version or even the vmkernel is also in 55u2 version?

[zenking]

Everything is running 5.5u2 (Esxi, vcenter). I need to enable debugging to get vmware tool logs, right?

[bansne]

no , you could find tools logs in vmware.log file created under datastore where VM resides.

path to logs : $ cd  /vmfs/volumes/<datastore>/<vm>

then run $less vmware.log and see if you find any errors