7 Replies Latest reply: Feb 2, 2016 3:09 PM by bkmemeo RSS

    Windows 10 instance crashes 24 hours after reverting from a snapshot

    _operator Lurker

      Hi,

      I'm having trouble with my Windows 10 Technical preview instance and I was thinking if you could help me. All help is very much appreciated.

       

      Host: HP BL460c (intel)

      Esxi 5.5

       

      Guest OS: Windows 10 Technical Preview Build 10061

      VM version 10

      2 CPU's, 8gb memory

       

      When the Guest OS has been powered on AND nobody has used it for exactly 24 hours it crashes. So I revert it from a snapshot and after 24 hours it goes down. If I look at the events in vCenter I can see: "VMware ESX unrecoverable error: (vcpu-0) NOT_REACHED bora/devices/ahci/ahci_user.c:1521" I know it is not a supported Windows version but I was hoping someone might know what this error means and maybe point me to the right direction. All previous windows 10 builds have worked perfectly and from the Windows logs it seems just like someone suddenly pulled the power cord so no luck there.

       

      From the log just before the crash:

       

      2015-04-27T08:17:05.726Z| vcpu-0| I120: NOT_REACHED bora/devices/ahci/ahci_user.c:1521

      2015-04-27T08:17:10.375Z| vcpu-0| W110: A core file is available in "/vmfs/volumes/543d0569-8bfc70dd-5584-0017a4770408/WINDOWS 10/vmx-zdump.001"

      2015-04-27T08:17:10.375Z| vcpu-0| W110: Writing monitor corefile "/vmfs/volumes/543d0569-8bfc70dd-5584-0017a4770408/WINDOWS 10/vmmcores.gz"

      2015-04-27T08:17:10.610Z| vcpu-0| I120: Counting amount of anonymous memory

      2015-04-27T08:17:10.628Z| vcpu-0| I120: Total Count of Anon Pages and CR3 pages 8924

      2015-04-27T08:17:10.635Z| vcpu-0| W110: Dumping core for vcpu-0

      2015-04-27T08:17:10.635Z| vcpu-0| I120: CoreDump: dumping core with superuser privileges

      2015-04-27T08:17:10.635Z| vcpu-0| I120: VMK Stack for vcpu 0 is at 0x4123a0c55000

      2015-04-27T08:17:10.635Z| vcpu-0| I120: Beginning monitor coredump

      2015-04-27T08:17:11.947Z| vcpu-0| I120: End monitor coredump

      2015-04-27T08:17:11.948Z| vcpu-0| W110: Dumping core for vcpu-1

      2015-04-27T08:17:11.948Z| vcpu-0| I120: CoreDump: dumping core with superuser privileges

      2015-04-27T08:17:11.948Z| vcpu-0| I120: VMK Stack for vcpu 1 is at 0x4123a0cd5000

      2015-04-27T08:17:11.948Z| vcpu-0| I120: Beginning monitor coredump

      2015-04-27T08:17:12.828Z| vcpu-0| I120: End monitor coredump

      2015-04-27T08:17:12.829Z| vcpu-0| W110: Dumping extended monitor data

      2015-04-27T08:17:16.162Z| vcpu-0| I120: CoreDump: ei->size 53374976 : len = 53374976

      2015-04-27T08:17:16.177Z| vcpu-0| I120: Backtrace:

      2015-04-27T08:17:16.177Z| vcpu-0| I120: Backtrace[0] 000003fffe592190 rip=00000000237be60e rbx=00000000237bdde0 rbp=000003fffe5921b0 r12=0000000000000000 r13=000003fffdb29100 r14=0000000000000000

       

       

      r15=00000000325d1700

      2015-04-27T08:17:16.177Z| vcpu-0| I120: Backtrace[1] 000003fffe5921c0 rip=00000000231e6805 rbx=00000000241bf148 rbp=000003fffe5926b0 r12=0000000000000001 r13=000003fffdb29100 r14=0000000000000000

       

       

      r15=00000000325d1700

      2015-04-27T08:17:16.178Z| vcpu-0| I120: Backtrace[2] 000003fffe5926c0 rip=00000000234ef288 rbx=000003fffdb27930 rbp=000003fffe5926e0 r12=00000000325d3078 r13=000003fffdb29100 r14=0000000000000000 r15=00000000325d1700

      2015-04-27T08:17:16.178Z| vcpu-0| I120: Backtrace[3] 000003fffe5926f0 rip=00000000234efcdc rbx=000003fffdb27930 rbp=000003fffe592c60 r12=000004001a59f480 r13=000003fffdb29100 r14=0000000000000000 r15=00000000325d1700

      2015-04-27T08:17:16.178Z| vcpu-0| I120: Backtrace[4] 000003fffe592c70 rip=0000000023387950 rbx=00000000325d1700 rbp=000003fffe592ce0 r12=0000000000000000 r13=000000000000017a r14=000003fffdb2e100

       

       

      r15=00000000323b8a30

      2015-04-27T08:17:16.178Z| vcpu-0| I120: Backtrace[5] 000003fffe592cf0 rip=0000000023536b9d rbx=00000000243083e0 rbp=000003fffe592d20 r12=0000000024063c00 r13=000000000000017a r14=000003fffdb2e100

       

       

      r15=00000000323b8a30

      2015-04-27T08:17:16.178Z| vcpu-0| I120: Backtrace[6] 000003fffe592d30 rip=0000000023568b3e rbx=0000000000000000 rbp=000003fffe592d70 r12=000000000000012d r13=00000000241bf148 r14=00000000243032e0

       

       

      r15=0000000024183080

      2015-04-27T08:17:16.178Z| vcpu-0| I120: Backtrace[7] 000003fffe592d80 rip=0000000023536ca9 rbx=00000000241cb3a8 rbp=000003fffe592d80 r12=0000000032383cb0 r13=0000000000000000 r14=0000000000000000

       

       

      r15=0000000000000000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: Backtrace[8] 000003fffe592d90 rip=00000000232c8ad8 rbx=00000000241cb3a8 rbp=000003fffe592ec0 r12=0000000032383cb0 r13=0000000000000000 r14=0000000000000000

       

       

      r15=0000000000000000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: Backtrace[9] 000003fffe592ed0 rip=00000000243b7ddc rbx=0000000000000000 rbp=0000000000000000 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000

       

       

      r15=0000000000000000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: Backtrace[10] 000003fffe592fe0 rip=0000000024a041cd rbx=0000000000000000 rbp=0000000000000000 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000

       

       

      r15=0000000000000000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: Backtrace[11] 000003fffe592fe8 rip=0000000000000000 rbx=0000000000000000 rbp=0000000000000000 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000

       

       

      r15=0000000000000000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: SymBacktrace[0] 000003fffe592190 rip=00000000237be60e in function (null) in object /bin/vmx loaded at 0000000023071000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: SymBacktrace[1] 000003fffe5921c0 rip=00000000231e6805 in function (null) in object /bin/vmx loaded at 0000000023071000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: SymBacktrace[2] 000003fffe5926c0 rip=00000000234ef288 in function (null) in object /bin/vmx loaded at 0000000023071000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: SymBacktrace[3] 000003fffe5926f0 rip=00000000234efcdc in function (null) in object /bin/vmx loaded at 0000000023071000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: SymBacktrace[4] 000003fffe592c70 rip=0000000023387950 in function (null) in object /bin/vmx loaded at 0000000023071000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: SymBacktrace[5] 000003fffe592cf0 rip=0000000023536b9d in function (null) in object /bin/vmx loaded at 0000000023071000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: SymBacktrace[6] 000003fffe592d30 rip=0000000023568b3e in function (null) in object /bin/vmx loaded at 0000000023071000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: SymBacktrace[7] 000003fffe592d80 rip=0000000023536ca9 in function (null) in object /bin/vmx loaded at 0000000023071000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: SymBacktrace[8] 000003fffe592d90 rip=00000000232c8ad8 in function (null) in object /bin/vmx loaded at 0000000023071000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: SymBacktrace[9] 000003fffe592ed0 rip=00000000243b7ddc in function (null) in object /lib64/libpthread.so.0 loaded at 00000000243b0000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: SymBacktrace[10] 000003fffe592fe0 rip=0000000024a041cd in function clone in object /lib64/libc.so.6 loaded at 0000000024931000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: SymBacktrace[11] 000003fffe592fe8 rip=0000000000000000

      2015-04-27T08:17:16.178Z| vcpu-0| I120: Msg_Post: Error

      2015-04-27T08:17:16.178Z| vcpu-0| I120: [msg.log.error.unrecoverable] VMware ESX unrecoverable error: (vcpu-0)

      2015-04-27T08:17:16.178Z| vcpu-0| I120+ NOT_REACHED bora/devices/ahci/ahci_user.c:1521

      2015-04-27T08:17:16.178Z| vcpu-0| I120: [msg.panic.haveLog] A log file is available in "/vmfs/volumes/543d0569-8bfc70dd-5584-0017a4770408/WINDOWS 10/vmware.log".

      2015-04-27T08:17:16.178Z| vcpu-0| I120: [msg.panic.requestSupport.withoutLog] You can request support.

      2015-04-27T08:17:16.178Z| vcpu-0| I120: [msg.panic.requestSupport.vmSupport.vmx86]

      2015-04-27T08:17:16.178Z| vcpu-0| I120+ To collect data to submit to VMware technical support, run "vm-support".

      2015-04-27T08:17:16.178Z| vcpu-0| I120: [msg.panic.response] We will respond on the basis of your support entitlement.

      2015-04-27T08:17:16.178Z| vcpu-0| I120: ----------------------------------------

      2015-04-27T08:17:16.188Z| vcpu-0| I120: Exiting

       

      Have you experienced something similar or can you tell what seems to be the issue? Thank you very much for your help!