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tbhpa
Contributor
Contributor

Installing vcenter appliance is not an easy thing

Maybe it was firefox's block of flash, maybe there's a problem with the client integration plugin, but firefox keeps requesting to restart it due to the plugin being installed. Got a clean copy and then it worked, although I do get the occasional time out when opening the installation page.

I was a bit surprised I needed a dhcp server running despite providing a fixed ipaddress when installing the platform controller, but I got that installed as well. The problem I'm currently having is installing the vcenter bit, by itself. Filling in all the requested info and letting the installation run its course, I get the following results.

vcsa.jpg

The installation page displays the message

Failed to download vCenter Server support bundle logs.All other logs can be found at

C:\Users\admin\AppData\Local\VMware\CIP\vcsaInstaller\sessions\session_0001\logs

ovftool.log says (at the end)

2015-07-16T11:26:55.042+02:00 verbose -[03716] [Originator@6876 sub=Default] Parsing URL

2015-07-16T11:26:55.062+02:00 verbose -[03716] [Originator@6876 sub=Default] Using file size as progress measure

2015-07-16T11:26:55.062+02:00 verbose -[03712] [Originator@6876 sub=Default] OvfPackageSourceBase getting file source

2015-07-16T11:26:55.501+02:00 verbose -[03712] [Originator@6876 sub=Default] HttpWriterFactory web request : https://10.171.33.1:443/ha-nfc/5206d269-83ce-6281-35f7-8a61c6798a7f/disk-0.vmdk

2015-07-16T11:26:55.501+02:00 verbose -[03712] [Originator@6876 sub=Default] Initializing new curl session

2015-07-16T11:26:55.503+02:00 verbose -[03712] [Originator@6876 sub=Default] Parsing URL

2015-07-16T11:26:55.503+02:00 verbose -[03712] [Originator@6876 sub=Default] https://10.171.33.1:443/ha-nfc/5206d269-83ce-6281-35f7-8a61c6798a7f/disk-0.vmdk is redirected to https://10.171.33.1/ha-nfc/5206d269-83ce-6281-35f7-8a61c6798a7f/disk-0.vmdk

2015-07-16T11:26:55.503+02:00 verbose -[03712] [Originator@6876 sub=Default] Changing HttpWriterFactory path to https://10.171.33.1/ha-nfc/5206d269-83ce-6281-35f7-8a61c6798a7f

2015-07-16T11:27:16.214+02:00 verbose -[00764] [Originator@6876 sub=HttpConnectionPool-000001] [RemoveConnection] Connection removed; cnx: <SSL(<io_obj p:0x02309cc0, h:-1, <TCP '0.0.0.0:0'>, <TCP '10.171.33.1:443'>>)>; pooled: 0

2015-07-16T11:27:26.221+02:00 verbose -[00764] [Originator@6876 sub=HttpConnectionPool-000002] [RemoveConnection] Connection removed; cnx: <SSL(<io_obj p:0x02309d78, h:-1, <TCP '0.0.0.0:0'>, <TCP '10.171.33.1:443'>>)>; pooled: 0

2015-07-16T11:29:24.749+02:00 verbose -[03712] [Originator@6876 sub=Default] Closing writer. Locator: https://10.171.33.1:443/ha-nfc/5206d269-83ce-6281-35f7-8a61c6798a7f/disk-0.vmdk (Written bytes: 523100672)

2015-07-16T11:29:24.749+02:00 verbose -[03712] [Originator@6876 sub=Default] Curl session torn down

2015-07-16T11:29:24.749+02:00 verbose -[03712] [Originator@6876 sub=Default] OvfPackageSourceBase getting file source

2015-07-16T11:29:24.749+02:00 verbose -[03712] [Originator@6876 sub=Default] HttpWriterFactory web request : https://10.171.33.1:443/ha-nfc/5206d269-83ce-6281-35f7-8a61c6798a7f/disk-1.vmdk

2015-07-16T11:29:24.749+02:00 verbose -[03712] [Originator@6876 sub=Default] Initializing new curl session

2015-07-16T11:29:24.749+02:00 verbose -[03712] [Originator@6876 sub=Default] Parsing URL

2015-07-16T11:29:24.749+02:00 verbose -[03712] [Originator@6876 sub=Default] https://10.171.33.1:443/ha-nfc/5206d269-83ce-6281-35f7-8a61c6798a7f/disk-1.vmdk is redirected to https://10.171.33.1/ha-nfc/5206d269-83ce-6281-35f7-8a61c6798a7f/disk-1.vmdk

2015-07-16T11:29:24.749+02:00 verbose -[03712] [Originator@6876 sub=Default] Changing HttpWriterFactory path to https://10.171.33.1/ha-nfc/5206d269-83ce-6281-35f7-8a61c6798a7f

2015-07-16T11:30:22.095+02:00 verbose -[03712] [Originator@6876 sub=Default] Closing writer. Locator: https://10.171.33.1:443/ha-nfc/5206d269-83ce-6281-35f7-8a61c6798a7f/disk-1.vmdk (Written bytes: 1369236992)

2015-07-16T11:30:22.095+02:00 verbose -[03712] [Originator@6876 sub=Default] Curl session torn down

2015-07-16T11:30:22.095+02:00 verbose -[03716] [Originator@6876 sub=Default] Ovf convertion finished

2015-07-16T11:30:22.095+02:00 verbose -[03716] [Originator@6876 sub=Default] Vi4Target::Complete: Unexpected number of tasks running on target: 0

2015-07-16T11:30:22.953+02:00 verbose -[02820] [Originator@6876 sub=Default] Caught exception while sending lease progress: vmodl.fault.SystemError

2015-07-16T11:31:24.651+02:00 verbose -[03716] [Originator@6876 sub=Default] OutputFilePath :

2015-07-16T11:31:24.979+02:00 verbose -[03716] [Originator@6876 sub=Default] Url did not respond, so we got exception!

2015-07-16T11:31:25.103+02:00 verbose -[03716] [Originator@6876 sub=Default] Url did not respond, so we got exception!

2015-07-16T11:31:25.213+02:00 verbose -[03716] [Originator@6876 sub=Default] Url did not respond, so we got exception!

2015-07-16T11:31:25.369+02:00 verbose -[03716] [Originator@6876 sub=Default] Url did not respond, so we got exception!

2015-07-16T11:31:25.509+02:00 verbose -[03716] [Originator@6876 sub=Default] Url did not respond, so we got exception!

2015-07-16T11:31:25.509+02:00 verbose -[03716] [Originator@6876 sub=Default] Too many exceptions, stop monitoring this VM!

vcsa_0000.log:

2015-07-16 11:36:18.322012 Progress Controller: [RPMInstallProgress] - RPM Install Success

2015-07-16 11:36:21.878818 CIP Service: [VCSA INFO] fetch File form VM - result:{"type":"result","statusCode":"PROCESS_STATUS","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1427","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"false","item":["{\"data\":\"\"}"]}

2015-07-16 11:36:23.329621 CIP Service: [VCSA ERROR] Error fetching File form VM:{"type":"error","statusCode":"PROC_FAIL_PROCESS_ALREAD_IN_MAP","message":"Failed to start file transfer; status: PROC_FAIL_PROCESS_ALREAD_IN_MAP","isFinal":"true","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1429","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia"}

2015-07-16 11:36:23.329621 CIP Service: [VCSA INFO] fetch File form VM - result:{"type":"result","statusCode":"OK","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1427","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"{\"status\": \"success\", \"info\": [], \"question\": null,\n          \"progress_message\": {\"args\": [], \"localized\": \"\", \"translatable\": \"\"}, \"warning\": [], \"error\": null,\n          \"progress\": 100}\n","isFinal":"true"}

2015-07-16 11:36:29.070431 CIP Service: [VCSA INFO] fetch File form VM - result:{"type":"result","statusCode":"PROCESS_STATUS","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1432","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"false","item":["{\"data\":\"\"}"]}

2015-07-16 11:36:30.536833 CIP Service: [VCSA INFO] fetch File form VM - result:{"type":"result","statusCode":"OK","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1432","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"{\n    \"status\": \"error\", \n    \"info\": [], \n    \"question\": null, \n    \"progress_message\": {\n        \"args\": [\n            \"VMware Single Sign-On User Creation\"\n        ], \n        \"id\": \"install.ciscommon.component.starting\", \n        \"localized\": \"Starting VMware Single Sign-On User Creation...\", \n        \"translatable\": \"Starting %(0)s...\"\n    }, \n    \"warning\": [], \n    \"error\": {\n        \"resolution\": {\n            \"id\": \"install.default.failure.resolution\", \n            \"localized\": \"This is an unrecoverable error, please retry install. If you run into this error again, please collect a support bundle and open a support request.\", \n            \"translatable\": \"This is an unrecoverable error, please retry install. If you run into this error again, please collect a support bundle and open a support request.\"\n        }, \n        \"detail\": [\n            {\n                \"args\": [\n                    \"Command: ['/usr/lib/vmware-vmafd/bin/dir-cli', 'service', 'create', '--name', 'machine-c380429a-fc62-40ce-be76-8f9702a455b5', '--cert', '/etc/certs/machine/machine.crt', '--ssogroups', 'ComponentManager.Administrators,SystemConfiguration.Administrators', '--ssoadminrole', 'Administrator']\\nStderr: dir-cli failed. Error 68: Possible errors: \\nLDAP error: Already exists \\nWin Error: Operation failed with error ERROR_TOO_MANY_NAMES (68) \\n\"\n                ], \n                \"id\": \"install.ciscommon.command.errinvoke\", \n                \"localized\": \"An error occurred while invoking external command : 'Command: ['/usr/lib/vmware-vmafd/bin/dir-cli', 'service', 'create', '--name', 'machine-c380429a-fc62-40ce-be76-8f9702a455b5', '--cert', '/etc/certs/machine/machine.crt', '--ssogroups', 'ComponentManager.Administrators,SystemConfiguration.Administrators', '--ssoadminrole', 'Administrator']\\nStderr: dir-cli failed. Error 68: Possible errors: \\nLDAP error: Already exists \\nWin Error: Operation failed with error ERROR_TOO_MANY_NAMES (68) \\n'\", \n                \"translatable\": \"An error occurred while invoking external command : '%(0)s'\"\n            }, \n            {\n                \"args\": [\n                    \"machine-c380429a-fc62-40ce-be76-8f9702a455b5\"\n                ], \n                \"id\": \"install.ciscommon.vecs.create.entry\", \n                \"localized\": \"Error in creating new service entry machine-c380429a-fc62-40ce-be76-8f9702a455b5.\", \n                \"translatable\": \"Error in creating new service entry %(0)s.\"\n            }\n        ], \n        \"componentKey\": \"soluser\", \n        \"problemId\": null\n    }, \n    \"progress\": 12\n}","isFinal":"true"}

2015-07-16 11:36:30.536833 Progress Controller: [VCSA ERROR] - First Boot error

2015-07-16 11:36:36.277643 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"PROCESS_STATUS","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1436","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"false","item":["{\"error\":\"vim.fault.FileNotFound\"}"]}

2015-07-16 11:36:37.728446 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"OK","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1436","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"true"}

2015-07-16 11:36:37.728446 Progress Page: [VCSA ERROR] Error in downloading support bundle

2015-07-16 11:36:48.476865 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"PROCESS_STATUS","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1441","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"false","item":["{\"error\":\"vim.fault.FileNotFound\"}"]}

2015-07-16 11:36:49.943267 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"OK","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1441","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"true"}

2015-07-16 11:36:49.943267 Progress Page: [VCSA ERROR] Error in downloading support bundle

2015-07-16 11:37:00.691686 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"PROCESS_STATUS","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1445","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"false","item":["{\"error\":\"vim.fault.FileNotFound\"}"]}

2015-07-16 11:37:02.142489 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"OK","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1445","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"true"}

2015-07-16 11:37:02.142489 Progress Page: [VCSA ERROR] Error in downloading support bundle

2015-07-16 11:37:12.890908 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"PROCESS_STATUS","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1450","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"false","item":["{\"error\":\"vim.fault.FileNotFound\"}"]}

2015-07-16 11:37:14.341710 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"OK","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1450","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"true"}

2015-07-16 11:37:14.341710 Progress Page: [VCSA ERROR] Error in downloading support bundle

2015-07-16 11:37:25.090129 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"PROCESS_STATUS","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1454","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"false","item":["{\"error\":\"vim.fault.FileNotFound\"}"]}

2015-07-16 11:37:26.540932 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"OK","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1454","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"true"}

2015-07-16 11:37:26.540932 Progress Page: [VCSA ERROR] Error in downloading support bundle

2015-07-16 11:37:37.320551 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"PROCESS_STATUS","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1458","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"false","item":["{\"error\":\"vim.fault.FileNotFound\"}"]}

2015-07-16 11:37:38.771353 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"OK","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1458","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"true"}

2015-07-16 11:37:38.771353 Progress Page: [VCSA ERROR] Error in downloading support bundle

2015-07-16 11:37:49.519772 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"PROCESS_STATUS","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1463","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"false","item":["{\"error\":\"vim.fault.FileNotFound\"}"]}

2015-07-16 11:37:50.970574 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"OK","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1463","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"true"}

2015-07-16 11:37:50.970574 Progress Page: [VCSA ERROR] Error in downloading support bundle

2015-07-16 11:38:01.718993 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"PROCESS_STATUS","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1467","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"false","item":["{\"error\":\"vim.fault.FileNotFound\"}"]}

2015-07-16 11:38:03.169796 CIP Service: [VCSA INFO] Get VM Support Bundle - result:{"type":"result","statusCode":"OK","sessionId":"JjIO-RFKv-bTiF-kAtx","requestId":"1467","requestComponentId":"fileTransfer","requestObjectId":"8088-jT99-8gEX-Xsia","result":"","isFinal":"true"}

2015-07-16 11:38:03.169796 Progress Page: [VCSA ERROR] Error in downloading support bundle

Help?

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11 Replies
RyanH84
Expert
Expert

Hi,

Can you detail the exact process you are going through? Sorry to bring it back to basics.

1) Got the ISO mounted

2) Installed the client integration plugin

3) Using firefox you are installing from the index.html file?

4) Clicking install, following all the prompts (Name, deployment type, etc, etc).

Where in the process does it fall down? When it boots up after deployment or is it during this phase ?


The errors you've posted look like it's failing to read a file that it needs. Have you tried re-deploying from scratch?

------------------------------------------------------------------------------------------------------------------------------------------------- Regards, Ryan vExpert, VCP5, VCAP5-DCA, MCITP, VCE-CIAE, NPP4 @vRyanH http://vRyan.co.uk
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tbhpa
Contributor
Contributor

Following the onscreen instructions, providing all required information.

The process fails after install when it's time for first boot (see screenshot attached to previous post).

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RyanH84
Expert
Expert

Ok, have you tried re-deploying it to see if you get the same error again? Failing that, perhaps re-download the ISO image?

------------------------------------------------------------------------------------------------------------------------------------------------- Regards, Ryan vExpert, VCP5, VCAP5-DCA, MCITP, VCE-CIAE, NPP4 @vRyanH http://vRyan.co.uk
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vmrulz
Hot Shot
Hot Shot

I concur. v5.5x VCSA deploy was so easy via OVF. I can't get past even connecting to my ESXi host by FQDN or IP. It appears perhaps my local AV client is blocking or the host is blocking.

Good grief VMware why does the complexity have to go UP with each release?

[2015-07-21 10:32:57] [INFO] App Path: C:\Program Files (x86)\VMware\Client Integration Plug-in 6.0\vmware-csd.exe

[2015-07-21 10:32:57] [INFO] Service Dir: C:\Program Files (x86)\VMware\Client Integration Plug-in 6.0

[2015-07-21 10:32:57] [UNKN] Client Support Daemon Version: 6.0.0, Build # 2644306, Session ID # UXXO-ocIu-yTHX-uily

[2015-07-21 10:32:57] [INFO] Starting Secure Web Socket Server on port 8093

[2015-07-21 10:32:57] [INFO] Starting Secure Web Socket Server on port 50100

[2015-07-21 10:32:57] [INFO] Started Secure Web Socket Server on port 50100

[2015-07-21 10:32:57] [INFO] Started Secure Web Socket Server on port 8093

[2015-07-21 10:32:57] [INFO] Socket openned: 8093

[2015-07-21 10:32:57] [INFO] Request 1 - [session: session].init: Received.

[2015-07-21 10:32:57] [INFO] Socket closed: 8093

[2015-07-21 10:32:58] [INFO] Socket openned: 50100

[2015-07-21 10:32:58] [INFO] Request 2 - [session: session].init: Received.

[2015-07-21 10:32:58] [INFO] Client 'vcsaInstaller' connected, Version: , Build:

[2015-07-21 10:32:58] [INFO] Stop called on web socket: 8093

[2015-07-21 10:32:58] [INFO] Web Socket Server [8093] Terminated With no error code

[2015-07-21 10:32:58] [INFO] Request 3 - [loggingTarget: Yi5Z-h95n-NtgH-rlH0].setConfig: Received.

[2015-07-21 10:32:58] [INFO] Request 4 - [static_ovf: static_ovf].isInstalled: Received.

[2015-07-21 10:32:58] [INFO] Request 8 - [loggingTarget: Yi5Z-h95n-NtgH-rlH0].getLogFilePath: Received.

[2015-07-21 10:32:58] [INFO] Socket failed: 50100

[2015-07-21 10:32:58] [INFO] Stop called on web socket: 50100

[2015-07-21 10:32:58] [INFO] Web Socket Server [50100] Terminated With no error code

[2015-07-21 10:33:09] [INFO] Process exiting.

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tbhpa
Contributor
Contributor

I have tried reinstalling many times, every time making 100% sure I filled in the correct values for all the fields. It was a lot easier deploying the OVF for 5.5 as vlrulz said, and it might be easier to install all in 1 VM but I want to do the distributed thing.

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Klove3
Contributor
Contributor

Dude. I have nightmares about VCSA 6. I'm serious. I made over 5 phone calls to VMware support regarding the issues we were having in our environment with this product and nobody could come up with an answer.

I was having the exact same issue plus more. Want my suggestion? Tear it all down and rebuild.

1) Make sure you're not entering more than one DNS server. You can add more later.

2) If you use FQDN when setting up the PSC, make sure you join your VCSA using the FQDN NOT the *IP* of the PSC.

3) NTP wouldn't work for me so I use the ESXi host time and it went through.

Good luck and I'm praying for you. 😉

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tbhpa
Contributor
Contributor

I've done the exact same thing, to no avail. I keep getting that screen at the top of the thread. I'm close to abandoning the distributed VC.

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tbhpa
Contributor
Contributor

The all-in-one installs like a charm, btw.

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Andre39
Contributor
Contributor

I'm getting this exact same error as well. I found this link The nightmare of vCenter server appliance 6.0 installation | Curiosity killed the cat .

The only thing mentioned in that link that I haven't tried and I didn't see you mention it was the VLAN ID on the host vm network if your switches are using VLAN.

Our switches are using VLAN and I intend to try that as soon as I verify everything. I'll reply back next week with the results, because it's time to go and I'm off tomorrow.

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7layerdotorg
Contributor
Contributor

Hi Klove3,

Your suggestion worked like a charm!

Thanks for your help!

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