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RajuVCP
Hot Shot
Hot Shot

VM Console in blank or black screen with white cursor

It might be known issue, the VM after reboot shows blank or black screen with white cursor.

i tried removing the vm from inventory and created new vm with same existing HDD, still no use..

removed memory added back, removed nic added back still no use.

attached is the screenshot of the issue.

does any one found the exact solution for it. There are many different given on google.. but non worked.

Raju Gunnal VCP 4, VCP 5, VTSP 4, VTSP 5, ITIL V3 http://www.techtosolution.com
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RyanH84
Expert
Expert

Hi,


The only time I recall seeing this was if I was running a linux based VM. In which case, once I had focus inside the console window was to press return to force text to appear on the screen.

It's never happened to me with a Windows O/S though.

------------------------------------------------------------------------------------------------------------------------------------------------- Regards, Ryan vExpert, VCP5, VCAP5-DCA, MCITP, VCE-CIAE, NPP4 @vRyanH http://vRyan.co.uk
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Anjani_Kumar
Commander
Commander

you need to do some troubleshooting and quick check.

1. is the same behavior is with other vms as well.

2. did you tried to open with webclient too. same issue there too ?

3. Also is the vm still accessible remotely via rdp, putty etc.

Please consider marking this answer "correct" or "helpful" if you found it useful. Anjani Kumar | VMware vExpert 2014-2015-2016 | Infrastructure Specialist Twitter : @anjaniyadav85 Website : http://www.Vmwareminds.com
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GaneshNetworks

Make sure that the selected guest operating system is correct by navigating to "select VM > Edit Settings > Options > Guest Operating system". If it is wrongly set, then wrong VMware tools may installed on VM which turns the screen blank sometimes. Also check the port 902 and 903 works fine.

~GaneshNetworks™~ If you found this or other information useful, please consider awarding points for "Correct" or "Helpful".
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RajuVCP
Hot Shot
Hot Shot

its for only these VM, all other VMs running fine. all are windows OS.

same issue on webclient also.

vm is not accessible by any mean ping, ssh or putty, its not at all pining.

i checked the VM has correct OS selected under settings.

is port 902 and 903 should be accessible both from the vCenter os and also from the client os vm where am accessing vsphere client.

Raju Gunnal VCP 4, VCP 5, VTSP 4, VTSP 5, ITIL V3 http://www.techtosolution.com
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Anjani_Kumar
Commander
Commander

Yes. it should be. Can you check for Port 903. If 903 is blocked between the vCenter and ESXi host. ie do telnet from vCenter server

Please consider marking this answer "correct" or "helpful" if you found it useful. Anjani Kumar | VMware vExpert 2014-2015-2016 | Infrastructure Specialist Twitter : @anjaniyadav85 Website : http://www.Vmwareminds.com
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