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bdamian
Expert
Expert

vRA 6.2.1 IaaS install fails when pointing to LoadBalanced URL

I'm deploying a distributed/redunded vRealize Automation 6.2.1 platform.

I'm using CA certificated and no trusts issues here.

Everything ok until the IaaS server. When I point the install process to it's own URL it works. But when I point to a balanced URL (the load balancer has only one member.), it fails and I see this on the log.

=======================

Info : 2015-05-08 10 25 27 952 AM :InstallRepoModel:

Info : 2015-05-08 10 25 27 952 AM :  ##InstallRepoModel Install Repository Models

Info : 2015-05-08 10 25 27 967 AM :  "C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Data\RepoUtil.exe" Assembly-SqlInstall -f  "C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Data\DynamicOps.Core.Common.

dll","C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Data\DynamicOps.Core.External.dll","C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Data\DynamicOps.Core.Licensing.dll","C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Data\DynamicOps.ManagementModel.Common.dll","C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Data\DynamicOps.VMWareModel.Common.dll","C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Data\DynamicOps.ReportsModel.Common.dll" -s CTA-SG-WSQ-01.level3dc.net -d "vRA"  --overwrite -v
Info : 2015-05-08 10 25 39 307 AM :  System.Data.Services.Client.DataServiceQueryException: An error occurred while processing this request. ---> System.Data.Services.Client.DataServiceClientException: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
Info : 2015-05-08 10 25 39 323 AM :  <html xmlns="http://www.w3.org/1999/xhtml">
Info : 2015-05-08 10 25 39 323 AM :  <head>
Info : 2015-05-08 10 25 39 323 AM :  <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
Info : 2015-05-08 10 25 39 323 AM :  <title>401 - Unauthorized: Access is denied due to invalid credentials.</title>
Info : 2015-05-08 10 25 39 323 AM :  <style type="text/css">
Info : 2015-05-08 10 25 39 323 AM :  <!--
Info : 2015-05-08 10 25 39 323 AM :  body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}
Info : 2015-05-08 10 25 39 323 AM :  fieldset{padding:0 15px 10px 15px;}
Info : 2015-05-08 10 25 39 323 AM :  h1{font-size:2.4em;margin:0;color:#FFF;}
Info : 2015-05-08 10 25 39 323 AM :  h2{font-size:1.7em;margin:0;color:#CC0000;}
Info : 2015-05-08 10 25 39 323 AM :  h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;}
Info : 2015-05-08 10 25 39 323 AM :  #header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;
Info : 2015-05-08 10 25 39 323 AM :  background-color:#555555;}
Info : 2015-05-08 10 25 39 323 AM :  #content{margin:0 0 0 2%;position:relative;}
Info : 2015-05-08 10 25 39 323 AM :  .content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}
Info : 2015-05-08 10 25 39 323 AM :  -->
Info : 2015-05-08 10 25 39 323 AM :  </style>
Info : 2015-05-08 10 25 39 323 AM :  </head>
Info : 2015-05-08 10 25 39 323 AM :  <body>
Info : 2015-05-08 10 25 39 323 AM :  <div id="header"><h1>Server Error</h1></div>
Info : 2015-05-08 10 25 39 323 AM :  <div id="content">
Info : 2015-05-08 10 25 39 323 AM :   <div class="content-container"><fieldset>
Info : 2015-05-08 10 25 39 323 AM :    <h2>401 - Unauthorized: Access is denied due to invalid credentials.</h2>
Info : 2015-05-08 10 25 39 323 AM :    <h3>You do not have permission to view this directory or page using the credentials that you supplied.</h3>
Info : 2015-05-08 10 25 39 323 AM :   </fieldset></div>
Info : 2015-05-08 10 25 39 323 AM :  </div>
Info : 2015-05-08 10 25 39 323 AM :  </body>
Info : 2015-05-08 10 25 39 338 AM :  </html>

=======================

Any ideas?

Thanks a lot,

D.

---
Damián Bacalov
vExpert 2017-2023 (7 years)
https://www.linkedin.com/in/damianbacalov/
https://tecnologiaimasd.blogspot.com/
twitter @bdamian
Tags (2)
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2 Replies
virtualsabi
Enthusiast
Enthusiast

Hi,

you already tried to add all possible local names as BackConnectionHostnames in Windows Registry?

https://support.microsoft.com/en-us/kb/896861

You should add all hostnames used by your LB (VIB) and IaaS-Servers (long and short names).

Maybe you can also check, if you are able to reach the IIS by using the LB URL in your browser. It may be possible, that your LB is not forwarding NTLM authentication or LB is using some session handling, terminating NTLM authentication (keep-alive, httpclose, etc.)

Greetz

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Michael_Rudloff
Enthusiast
Enthusiast

Disabled Loopback detection ?

VMware KB: When installing VMware vRealize Automation in a load balanced environment, Model Manager ...

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