VMware Horizon Community
johnhu866
Enthusiast
Enthusiast

View 6 -Desktops Stuck on startup

Hi Guys,

I am using view 6 and after DST, my dedicated pool desktops will stuck on start up after restarting.

Background:


All desktops worked well before. but after DST, and if any desktop restarts, the view manager will show that this desktop status is "startup" wait until 1 hour to change back to "Available".  I checked view manager event and it shows below.  have a look at the reporting time, it shows 7:03:51pm, but actually it is 6:03:51pm at that moment.


Capture.PNG

I did some research in google. somebody said this happens mostly in float pool with disconnect auto refresh setting. when people disconnect, desktop will auto refresh to basic snapshot, and that snapshot was created before DST, so the time is 1 hour forwards. so when desktop receives command to startup, it send startup message to connection server to tell connection server i am ready(with current desktop time which is one hour forwards), the connection server received this message , wait 1 hour then set desktop status to available.;       So the solution would be:  reconfigure gold master to correct time, and then recompose this pool.


The above explanation  sounds reasonable.  but my situation is different. Firstly my pool is dedicated pool, so there is not possible to get back to basic snapshot. secondly, all desktop joined domain, so time and date, tiemzone  are sync with my active directory. I  log into the desktop with error via console, and i see the desktop time, date, time zone are totally correct; but the latest VDM logs in C:\programdata\vmware\VDM\Logs is one hour forwards which means the view agent, or pcoip server/client does not know the DST time changing.

Capture2.PNG

Does anyone met this problem before, and any suggestion? To recompose the dedicated pool is the last choice and a lot pain.

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3 Replies
nzorn
Expert
Expert

Sounds like the same thing I ran into with View 5.3: View 5.3 - Desktops stuck on Startup

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johnhu866
Enthusiast
Enthusiast

Hi  Nzorn,

Yes you are right. but your pool is linked clones (refreshed on logoff), and mine is persistent pool(never refresh), and my staff have their own applications installed like MYOB,photoshop . So your solution does not fit my problem very well.  If i recompose this pool, that will be a big pain, every one has to reinstall their apps.  Do you have a better solution which does not need recomposing ?

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gigiacom
Contributor
Contributor

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