Hello Community,
i got a problem with Horizon 6.1. Sometimes a user gets redirected to a wrong Desktop Pool for which the user is not entitled. In that situation, the client receives a "You are not entitled to use the system" error message during login process. On a second attempt everything works fine as it should. I double-checked that vdiuser5 only has 1 desktop entitlement.
On the View Connection server, i can see the following entries:
First login attempt (fails):
User VDI-DEMO\vdiuser5 has logged in
User VDI-DEMO\vdiuser5 requested Pool aflc <-- That is the wrong desktop pool
Unable to launch from Pool aflc for user VDI-DEMO\vdiuser5: User is not entitled to this Pool <-- Correct, the user is not entitled to this pool so it fails
Second attempt (succeeded):
User VDI-DEMO\vdiuser5 has logged in
User VDI-DEMO\vdiuser5 requested Pool vdiext <-- Now that is the correct one
User VDI-DEMO\vdiuser5 requested Pool vdiext, allocated machine VDIext-105
The agent running on machine VDIEXT-105 has accepted an allocated session for user VDI-DEMO\vdiuser
