Black Screen & Connection Error

[Test0239]

Hello,

I connect to vsphere client and go to view console image.

This working correctly and shows the current screen of the vm.

When I want to open console is popup following error:

Connection Error

Could not connect to the server.

When I connect to esxi host and make the same way.

Is Popup a Black Screen and the Application is crash.

Mobile Phone is: iPhone5

vSphere Server Version 5.5.0 Build 1750787

vSphere Client Version 5.5.0 Build 1746248

The Firewall Port 7331 is open on the vsphere client machine

Can someone help me please ?.

[AlisterLB]

Thank you for trying out Watchlist. Sorry you're have problems connecting to VM consoles.

It appears you have the correct port open on the vsphere client machine - I assume you mean the vsphere server's firewall.

Are you using any VPN to get to this machine from Watchlist? In other words, is the network path between your mobile device and the vsphere server unblocked on 7331?

Thanks for your patience.

[Test0239]

Hello,

No VPN,

I testing it internal network with no Firewall.

The Port 7331 is on the ESX Firewall Ruleset configured and is visible in vSphere Client (Firewall Profile)

It is not working

[Test0239]

Here my Script in the Service.xml on the ESX Host

<service id=’0038′>

<id>VmWare Mobile Watchlist</id>

<rule id=’0000′>

<direction>inbound</direction>

<protocol>tcp</protocol>

<porttype>dst</porttype>

<port>7331</port>

</rule>

<enabled>true</enabled>

<required>false</required>

</service>

[AlisterLB · Accepted solution]

This is great. Thank you for helping clarify the issue you are having.

We have identified a console bug with the iOS Watchlist app that we are fixing right now. This effects the selection of the port base based on which update of vCenter 5.5 you're running.

[Test0239]

Ok thank you!

When did the bug resolve?

Respectively when arrive the update ?

[Test0239]

Hello,

now it is work fine 🙂 happy. Big Thx

I have one thing the Screen Solution is very big on the iphone 5.

Can you change the Screen Size to a better format ?

Greetings

[AlisterLB]

Glad the console is working for you now

We hear you and understand the large resolution of the interactive console screen.  We hope to work on that and publish a fix in the future.

Thank you again for using Watchlist!