VMware Horizon Community
JHT_Seattle
Hot Shot
Hot Shot

Apps with App Stack issues - what options do we have for assistance?

I know the community around App Volumes is still pretty small, but does something exist already for help with putting apps into stacks?  In the off chance that posting them in the forums here results in getting advice on how to fix it (or even just troubleshoot), here are the apps I can't get working:

BMC Remedy User 7.6.04 SP3 (the home page form does not load, likely due to the temp file location)

SAP BusinessObjects Data Services 4.1 SP2 (SxS issue with the Designer and Repository Manager applications)

Tuxedo 10gR3 (SxS issue when trying to invoke any executable)

Tuxedo 12cR2 (SxS issue when trying to invoke any executable)

HP UFT 12.01 Patch 4, Virtual User Generator 11.52 (few bugs here... I had a stack that had the HP apps, but VUGen 11.50 working created with 2.5.0, patched VUGen to 11.52 and started getting SxS issues.  Recreated the stack from scratch after updating to 2.5.2, now UFT and VUGen give SxS issues.  There's also something in the stack that causes a conflict with the native install of Office Communicator, causing it to report SxS issues and preventing it from starting.)

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24 Replies
Jason_Marshall
VMware Employee
VMware Employee

like log files? You should be able to upload files, and we are going to need them, and likely a procmon...

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JHT_Seattle
Hot Shot
Hot Shot

Is there any documentation that goes through what to grab and/or how to grab it in a way that works for you guys?

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Jason_Marshall
VMware Employee
VMware Employee

There is a log collector tool in the ISO. Just place on the root of the machine, agent or manager and double click. 

For the Procmon, just have to talk you through it as it will be a little different depending on the issue.

JHT_Seattle
Hot Shot
Hot Shot

Okay, give me time... baby's due no later than 6a on Friday, so if we make it through the night, I might have some time tomorrow to gather the logs (at least).  Once the baby's here, I may go dark for a couple of weeks.

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Jason_Marshall
VMware Employee
VMware Employee

Completely understand and enjoy moments and loss of sleep. We will be here when you get back :smileygrin:

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