vRealize automation center sts-service automatically restarts every 2 mins

[chinnaswamy]

Hi All,

I am faced the issue with sts-service in vRealize Automation center 6.2 services Tab

sts-service automatically restarts every 2 mins. It shows as REGISTERED and after 2 mins it shows as BLANK in services tab of vRAC. I am unable to login with vRAC.

Note:

In vRA management console SSO tab : Identity appliance credentials are given and certificate are imported status shows as connected. after 2 mins it got disconnect error shows as " SSO not connected" then SSO shows as connected. I dont know what is going on.

Kindly help me out of this,  Dear Evangelists!!!!!!!!

Regards,

Chinnasamy

[abhilashhb]

Can you check the logs to see if there is something wrong with the service?

You can find the logs on IaaS server @ C:\Program Files (x86)\VMware\vCAC\Server\Logs

[chinnaswamy]

Thanks abhilashhbabhilashhb For  your reply.

I fixed that issue after editing host file of vRealize appliance 6.2. Entered Identity app SSO details( IP and FQDN) into host(/etc/hosts) file of vRealize automation center.

Now sts-service working fine.

[gradinka]

but that means you have some issues with the network or configuration;

you are supposed to use static IP and to have DNS resolution properly working full time for a vRA setup to work properly.

[admin]

So the problem is likely with your underlying DNS. Can you paste "nslookup -type=soa sso.fqdn.local" and  "nslookup -type=ns sso.fqdn.local" with the host file settings commented out? You'll have to reboot vRA once you comment them out. You shouldn't have to edit the host file, I wouldn't recommend doing that.