Horizon View Broker integration service error

[Jason_Marshall]

Please note there is a bug with the Broker Integration Service. It may fail during installation.

Here is a quick link to an updated installer and release notes. This is temporary until we are able to update the full installer.

Dropbox - VMware App Volumes 2.5.1 Broker Integration Service

[caddo]

Hi Jason,

my test environment is affected by this problem but this installer is not fixing my problem, it still states that the service cannot start during the installation.

Can you help me?

[Gaurav_Baghla]

Hi Caddo,

I wanted to check you are installing this integration service on what version of Connection Server?

You will find error messages related to this service in Event Viewer – Windows Logs – Applications.Could you please provide the error message.

Go to %Temp% and look for these MSI Files like "MSIff_failed" or MSIC61ba_failed  and attach them if possible

[caddo]

Hi Gaurav_Baghla

first of all thank you for your help.

the connection broker version is 6.0.1 build-2088845 just downloaded from the VMware Website.

The Broker Integration Services setup version is 2.5.1.1169.

From the Event Viewer the only message i get is "Product: App Volumes Broker Integration Service -- Error 1920. Service VMware App Volumes Broker Integration Service (appvolbroker) failed to start.  Verify that you have sufficient privileges to start system services." which is exactly what pops out during the installation process.

I also attached the installer log file but it doesn't seem to give much more info.

If I look at the services, i can confirm that the dependancy on the service "VMware Horizon View Script Host" is respected since the service is up and running; if I try to manually start the service "VMware App Volumes Broker Integration Service" I get an immediate reply that "The service did not respond to the start or control request in a timely fashion. (Error 1053)".

[caddo]

I found the fix myself, .NET was missing.

Maybe the error message could be more helping or the installer should install the component automatically.

For the records since I'm running this in a Lab I admit I didn't look at the prereqs and I'm running an unsupported setup using 2012 R2 (I gave for granted it would work with the latest OS) but I can see the doc states 2008 R2 as the supported OS just as 2008 R2 as supported SQL. (I'm using 2012 SQL)

The installer completed correctly after installing .NET.

[Gaurav_Baghla]

thank you for your response.I will try to document this.

[caddo]

I would like to also point out that if the VMware Horizon View Script Host is not in automatic startup mode and started before the installation the Integration setup fails.

The default for that service is Manual and it fails every time.

[Atsaleem]

Installing the .net from windows feature, rebooting the connection server and than install the integration broker worked for me. And this maybe unrelated or specific to our environment service only starts if I use the IP Address for the App volumes manager. 

[cH1LL1 · Accepted solution]

Thank you.

Simply installing .net 3.5 on server 2012 r2 std (view connection server 6.0.1 build-2088845)

fix this issue for me.