workspace connector unable to synchronize with view pools

[Amir888]

I configure the VMWARE workspace everything is working fine but now i created a new view pool but when i want to synchronize with workspace connector it will give me a Alert and did not synchronizing .

Can anybody advice me back thanks

Other Error: Another sync is running or waiting to run

[RaviChayanam]

Hello,

What version of Workspace is this? 2.0? or earlier? Do you have View Pools synching on a schedule? or is the interval set to manual?

Can you please provide us the file /opt/vmware/c2/c2instance/logs/connector.log from your connector-va for further troubleshooting?

[Amir888]

Hello RaviChayanam

thanks for the reply

Workspace version is 1.5 and before it is set to manual but now yesterday i set it to every hour but there is no as such synchronize processes but it giving me the same Alert

moreover i locate to the file location you mentioned but unable to copy it on my pc anyhow i will try to provide you logs

[RaviChayanam]

You can use a program such as winscp to copy that file to your PC. Please note that by default root user is not allowed to login via ssh/scp, however you can enable it using instructions such as VMware KB: Enabling root access for SSH and SFTP on VMware Horizon Workspace virtual appliances

[Amir888]

thanks again for your time so here we go i am attaching connector logs so please see and advice back so i solved that problem

[RaviChayanam · Accepted solution]

Thanks. Have you tried restarting the tcserver on connector-va and retrying the view pools sync? If not, can you please try that. Here are the steps to do that

1. Login to connector-va as root

2. Run the command "/etc/init.d/tcserver-c2 restart"

3. Then wait for the server to start.

4. try view pools sync again.

[Amir888]

Yes it Works Boss 🙂

Thanks for your Great Support

[RaviChayanam]

Glad I could help. You are running a old version of Workspace. Please consider migration to 2.1 version which is our most recent version.

Apart from View integration, what other features of Workspace do you use?

[Amir888]

Yes thanks for your advice i download 2.1 today and try to upgrade this version to 2.1 .

In features we are using thin app infect all modules but i deploy this a fewer days ago so configuration is still remaining for web applications , mobile applications

after that i want to deploy the VMWARE Mirrage also so onward