HP ILO - Open could not dequeue a packet

[jrmunday]

Does anyone know the relevance of these messages that are logged in the vmkernel log?

Is there an issue or is this information that can be ignored?

2014-01-15T16:33:53.747Z cpu18:9800)<3>hpilo 0000:01:04.2: Open could not dequeue a packet

2014-01-15T16:53:26.322Z cpu1:9802)<3>hpilo 0000:01:04.2: Open could not dequeue a packet

2014-01-15T16:53:26.332Z cpu1:9802)<3>hpilo 0000:01:04.2: Open could not dequeue a packet

2014-01-15T16:53:26.342Z cpu1:9802)<3>hpilo 0000:01:04.2: Open could not dequeue a packet

2014-01-15T16:53:26.353Z cpu1:9802)<3>hpilo 0000:01:04.2: Open could not dequeue a packet

2014-01-15T16:53:26.363Z cpu1:9802)<3>hpilo 0000:01:04.2: Open could not dequeue a packet

2014-01-15T16:53:26.373Z cpu1:9802)<3>hpilo 0000:01:04.2: Open could not dequeue a packet

These are HP hosts with the relevant management bundles installed, and vCenter has the SIM pligin;

Insight_Control_for_VMware_vCenter_7.2.3_Software_-_Sept_2013_Z7550-01163

Thanks,

Jon

[Harty150]

Hi Jon,

I also have this issue and have not been able to find any resolution - i did upgrade the firmware on all iLO's to the latest 2.25 - but the errors continue.

Did you manage to find a fix anywhere?

[ioldale]

We have been seeing these as well, and VMware suggested I contact HP. I had already upgraded the iLO formware to 2.25. They have stated in no uncertain terms, though cannot provide any bulletin (or the like) to support their view, that these messages 'can be safely ignored'.

This is the actual text from HP support:

Hi Michael,

As discussed with you over the phone, the below mentioned messages that we are getting are only informational and the same could be ignored.

The below mentioned messages would not have any impact on the server’s performance hence the same could be ignored.

Shrey Sood
Technical Solutions Consultant

[jrmunday]

Hi Harty150,

I haven't found a fix for this, but I do have a theory ... I only see this on my older HP DL585 G6 (with ILO 2's), and don't see the same on my newer HP DL380p Gen8 servers (with ILO 4's).

These are the log entries I was concerned about;

2014-07-14T15:56:24.054Z cpu18:9601)<3>hpilo 0000:01:04.2: Open could not dequeue a packet

2014-07-14T15:58:48.412Z cpu23:8215)<4>hpsa 0000:02:00.0: cp 0x41002040a000 has status 0x2 Sense: 0x5, ASC: 0x24, ASCQ: 0x0, Returning result: 0x2

My assumption at the moment is that the current / latest HP management agents are not designed to work with older ILO 2's or have some functionality that only works with newer ILO 3/4's?? I'm yet to log this to HP as I have heaps of other priorities and these hosts will be refreshed in 6 months anyway. I would obviously like to understand what is going on here, so please let me know if you find anything before I do - thanks.

Cheers,

Jon