7 Replies Latest reply on Apr 27, 2014 1:33 AM by schoppen73

    Problem inviting external Users

    schoppen73 Novice

      Hi all,

      we have installed Workspace 1.8.1 and a few days ago everything worked fine.

       

      Now we have the problem that when we want to share a folder to an external user, after clicking the link in the mail the user gets the error message:

       

      HTTP ERROR 500

      Problem accessing /service/virtualaccountprov/acceptShare. Reason:

      invalid request: no shares discovered

       

      The user also doesn't appear in the guest users section in workspace admin.

      At the shared folder we have the symbol for "shared folder" and the user appears in the share dialog.

       

      Everything works with users that have an account synchronized from AD. Also everything is fine if sharing single documents / files to anywhere.

       

      Thanks for any help!

        • 1. Re: Problem inviting external Users
          Linjo Champion
          User Moderators

          I have also seen this but have no explanation, it works for one user but not for another.

          • 2. Re: Problem inviting external Users
            sravuri Expert
            VMware Employees

            Do you see any further errors in mailbox.log when the guest user accepts the share?

            • 3. Re: Problem inviting external Users
              schoppen73 Novice

              When the guest user klicks the link i get the following in mailbox.log:

               

              ERROR ..... share - Unable to handle request

              com.zimbra.common.service.ServiceException: invalid request: no shares discovered

              ExceptionId:qtp1151716620-5048:https://.........

              followed by many many many java-messages.

               

              But in the meantime i found another error.

              When creating a folder i get the error:

              (Timer-Zimbra) share - Error during ACL push for mailbox 1   (-> or mailbox 2, mailbox 3)

              com.zimbra.cs.ldap.LdapException$LdapEntryNotFoundException: entry not found - unable to create entry: no such object

              ExceptionId:Timer-Zimbra:1398426984643:7cda417871552ee3

              Code:ldap.ENTRY_NOT_FOUND

              ......

              Caused by: LDAPException(resultCode=32 (no such object), errorMessage='no such object', matchedDN='cn=files,cn=tenants,cn=hzndata')

              ......

               

              In the web client the folder seems to be created normally and i even can upload files to it.

              • 4. Re: Problem inviting external Users
                RaviChayanam Hot Shot
                VMware Employees

                Hello Did you install 1.8.1 server directly or was your server at a lower version upgraded to 1.8.1? If it's an upgrade, can you tell us what you were running before?

                • 5. Re: Problem inviting external Users
                  schoppen73 Novice

                  Hi.

                  it was a fresh install of v1.5, then updatet to 1.8, followed by installing the heartbleed-patch and closed with updating to 1.8.1.

                  Unfortunately i don't know at which step the error occured. Mentionable that there where problems updating the vApp. Had to restart the update two or three times.

                   

                  Just for testing I've installed a second vApp now with version 1.8.1 fresh install and there everything works fine.

                  • 6. Re: Problem inviting external Users
                    sravuri Expert
                    VMware Employees

                    It looks like the multiple trials of update caused some problems. Are you okay with using the new install or do you still need to use updated instance?

                    • 7. Re: Problem inviting external Users
                      schoppen73 Novice

                      For this time its OK to use / to do a completely fresh reinstall. But in a few days we start the productive environment and then the updates have to work! I also don't really know, what was the problem with updating.

                       

                      For the updates:

                      will there be the possibility to download the update files and then do the update from a local ressource?