VMware Horizon Community
caryers
Contributor
Contributor

UniDesk Solution

Hello Community,

Is anyone out there using the UniDesk Solution? It sounds like a great solution with regards to the Storage savings and implementing the truly "Persistent" desktop all in one package...

Thanks in advance...

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12 Replies
mittim12
Immortal
Immortal

I'm not using it in production but I've seen a lot of demos on it.  I think the product looks really good and would love to hear production feedback from individuals too.    Also if your on twitter you can follow @RonOglesby  for a ton of UniDesk information. 

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rclemmons
Contributor
Contributor

We're using Unidesk in production, and have been since January. We currently have ~55 virtual desktops live using local storage and are planning on rolling out another 200 this summer, beginning in a few weeks. I posted some info about our Unidesk/VMware View solution on the View blog. I also did a webinar recently with Unidesk and VMware about our implementation. I'm happy to answer any questions you have or connect you with my technical lead on the project. We *love* the Unidesk product and are looking forward to having two-thirds or more of our desktops virtual with it. Because of their "layers", creating and ongoing patching, updating, and maintenance of desktops is greatly simplified and can be done in a fraction of the time needed for traditional desktops.

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mittim12
Immortal
Immortal

Thanks for posting some of the information involved in your rollout.  In the time leading up to the decision to go with UniDesk did you do comparsion testing against other products?  

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caryers
Contributor
Contributor

rclemmons:

I have been "kicking the tires" on the UniDesk 1.3 solution for a solid 3 weeks now. I agree, it is a great product. However, I have a mere 25 VMs in test mode for our internal IT staff. I do have some questions about UniDesk in a large scale enterprise solution that we will be moving to (500 users) in the near future. I would love to tap into your experiences and your growth with UniDesk to learn some of your trials and tribulations. Perhaps your VDI/UniDesk lead would suffice as well. I can be reached at caryers@hillsboroughcounty.org outside this forum.

I really look forward to hearing back from your group. Thanks in advance...

Scott with Hillsborough County

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DSeaman
Enthusiast
Enthusiast

Been a while since anyone has replied to this thread. UniDesk looks like a very interesting solution to personalized VDI deployments. All the feedback I've seen is very positive. Has anyone run into problems with UniDesk? Are you happy with its performance and features? Have you found any applications that don't work with their layering technology? Is packaging apps really as quick and easy as they make it seem?

Derek Seaman
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runitsaaron
Enthusiast
Enthusiast

     I've been using Unidesk since January or so, and it's been an amazing product.  I wish VMware would buy them up.  It's super easy to use.  I'm only using it for 20 desktops, and all my other desktops are just regular floating pools in VMware.  There are a few things to be aware of when using it though.  Once you set the amount of space someone has, that's it.  You can't increase it, you have to make them a new desktop and transfer over all of their data (I had to do this on Friday).  In some future release I think they'll fix that, but for now, beware of that.  Something in the newest release, which I like, is that when someone logs off or restarts, it'll apply your updates.  In previous versions, they have to have been logged off for 10 minutes before it would apply any new updates you made, which made it a little difficult since a lot of my users stay logged in.

     I haven't run into any issues with a program not running in it yet.  It's a million times easier than using Thinapp, because you're installing the whole application into a layer.  When you need to update, it's updating like you normally would.  Assigning layers to each user is just a few clicks, and they have the packages that you want them to have.  For us, it's mainly people who have basic applications, and those who have accounting applications, so we don't have a ton of stuff layered.  It's nice that i'm also able to allow my users to install some personal programs that stay with them every time I update.

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DSeaman
Enthusiast
Enthusiast

Runitsaaron, thanks for the input! So it sounds like besides the fixed personalization disk space, you are a very happy customer. Have you needed to use their support, and if so, is it good? Have you run into any bugs and had to do workarounds? Did you do any storage performance analysis before/after UniDesk? 

Derek Seaman
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runitsaaron
Enthusiast
Enthusiast

At the beginning I used support a few times, but that was more for clarification on things like the personalization user space.  They're pretty quick to respond.  I did run into an issue once where after applying updates, the desktop wasn't part of the domain anymore.  I called them up and they worked on it with me over the phone.  Unfortunately I moved a little too fast in what I was doing, and I wasn't able to recoved the users info, but I could have if I followed their instructions.  They said it was a very rare thing to happen, and it only happened that one time. 

     We're running everything on SSD's locally, so I haven't ever done any storage performance on it.  If I had to make full desktops for these users, there wouldn't have been any way that we could have afforded that much SSD space.  That was also another reason for buying this product.

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mittim12
Immortal
Immortal

I think their application layer is far superior to thinapp from a creating package standpoint because your doing a basic install just as you would on a physical PC vs ThinApp or App V you might to approach things a little bit different.   The only downside is that these layers are tied to only Unidesk machines and not as portable as a ThinApp.

I also really like the product but currently the CP is a single point of failure and their product doesn't mix well with View persona (if you were to want to do floating desktops).     So with any product there are pros and cons to consider when purchasing and implementing.

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caryers
Contributor
Contributor

Yep, I initiated this thread about in Janurary. Now that we have we have been "kicking the tires" of UniDesk for over a year now, we have bought 1,200 UniDesk licenses. We love the product. All the statements I have read since 6/3 are true. Not sure about 10 minute wait process mention in one of the post.. Any time you add a new App Layer or a version update to the App Layer, a reboot is required of the VM. The reboots are slightly longer than a normal VM reboot. 3 to 4 minutes is the norm for a UniDesk reboot that requires a change. Unidesk performance is simply measured what HW you are using. We leverage our HP FC EVA SAN system to store our datastores. Oure ESX servers are HP BL460 blade (dual-quad core) servers w/ 196 Gig of RAM each. The ESX servers do utilize local SSD for the ESX5i version.

The only two major issues we have add in our VDI pilot (w/ Unidesk) are listed below...

  • Sporadically, the local mail profile (we are an Outlook shop) would become corrupt on our persistent VM. We really could not explain this oddity even with a MS support case. The fix was simple, simply deleting the user's local profile resolved the issue. However, deleting the local profile has other ramification as we know.
  • Again, sporadically, we would have VMs that had the BSOD. These BSODs that occured could not be resolved either. The fix was a simple process. We simply had to initiate what is called a rebic. a 4 minute process and the VM was back up and running as normal. No issues. I believe this was with older versions of UniDesk. Now that we are on the latest version of 1.6, these issues are not occuring.

We are also in the process of re-creating our OS Layers. OUr OS Layer will simply consist of the Win7 SP1 base image and the latest Windows Updates. Nothing else! I mean nothing else other than the VMWare tools and the Unidesk agent. I am adding all other little software packages that we all require or need to have on App Layers. In my pilot, my Gold Image had MS Office, HP drivers, Adobe, etc, etc. My new Golden image will only have the core OS. Basically a different way to skin a cat per say.

So all in all, we still love Unidesk!

Scott

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MayurPatel
Expert
Expert

I have been following the Unidesk product for quite some time and without a doubt they have made a huge leap in innovation they have made in terms of designing their Composite File System which provides the application layering capability.

I am very curious to find out more about the single point of failure you mentioned about the Unidesk Cache Point appliances and any particular limitations around it in terms of its replication capabilities and also any gotchas around where it resides on the datastore and sizing etc. Could you please elaborate on this.

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mittim12
Immortal
Immortal

In the older versions of Unidesk 1.X  the VDI IO flowed throug the Cachepoint so if there was a failure in the CP the VDI machines would not be available.   This is no longer an issue in the newest 2.X versions of the product.

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