Internal Error When starting a VM on Fusion 6 - Mavericks Host

[adrianm]

Hi,

I am trying to get Fusion 6 running on my test Mavericks Partition.  I am running preview 7 OS X 10.9 (13A569) the install seemed to go fine but I keep getting "Internal Error" messages when trying to start a VM.  I followed the uninstall instructions in the KB and installed again but I am still getting the error:

Syslog doesn't seem to have anything interesting.

VMFusion Log is attached there are some error messages in there that might be relevant.

I have Server Installed and I am set up for Open Directory.

Any suggestions pls?

Adrian

[admin]

That's only one of the logs we generate; could you run "Help > Collect Support Information" and attach that file?

Was this VM created with an earlier version of Fusion? Does a newly created VM also fail?

[adrianm]

It happens on newly created VMs and existing ones.

Log files are attached.

[jeffclark]

As this is happening to me as well, I'll add my support info file as well. Only diff is running 10.8.5 now, but problem was existing in 10.8.4[ yesterday ] as well.

[admin]

OK. I've filed bug 1093660

[jeffclark]

Thank you!

jeff

[adrianm]

Thanks!!!

Adrian

[wongv]

Hi, the fusion log in the uploaded bundle shows some errors regarding disk files that are associated with the Windows 7 VM ("Virtual Disk-s001.vmdk" -- "Virtual Disk-s011.vmdk").  Have you tried starting a different VM?  Could you check to see if $HOME/Library/Logs/VMware/ or $TMPDIR/vmware-$USER contains any file named vmware-vmx-*.log?  Thank you.

[jeffclark]

> Hi, the fusion log in the uploaded bundle shows some errors regarding disk files that are associated with the

> Windows 7 VM ("Virtual Disk-s001.vmdk" --"Virtual Disk-s011.vmdk").  Have you tried starting a different VM?

Yes I tried 2 VM's - the Win7 you mention, and an XP VM which gave the same error - so I stopped. I still could try a couple of Linux VM's that have not been touched by v6.0

If you want....

> Could you check to see if $HOME/Library/Logs/VMware/ or $TMPDIR/vmware-$USER contains any file named

> vmware-vmx-*.log?  Thank you.

Tomorrow AM, as I must run off to a softball game!

jeff

[wongv]

Hi, thank you for reporting this issue.  Could you also check $HOME/Library/Logs/VMware/ and $TMPDIR/vmware-$USER for log files of the pattern vmware-vmx-*.log?  If there is none, would you mind doing the following?

- Add the following line to $HOME/LIbrary/Preferences/VMware Fusion/config (please feel free to change the file path to something else)

  vmx.log.temporaryFileName = "/tmp/vmx-temp.log"

- Start the VM.  After the error is observed, attach the file specified above.

Thank you.

[jeffclark]

> Hi, thank you for reporting this issue.  Could you also check

> $HOME/Library/Logs/VMware/

Nothing in this directory.

> and $TMPDIR/vmware-$USER for log files of the

> pattern vmware-vmx-*.log?  If there is none, would you mind doing the

> following?

There are none here either.

- Add the following line to $HOME/LIbrary/Preferences/VMware Fusion/config (please feel free to change the file path to something else)

  vmx.log.temporaryFileName = "/tmp/vmx-temp.log"

There is no config file here.

- Start the VM.  After the error is observed, attach the file specified above.

> Hi, thank you for reporting this issue.  Could you also check

> $HOME/Library/Logs/VMware/ and $TMPDIR/vmware-$USER for log files of the

> pattern vmware-vmx-*.log?  If there is none, would you mind doing the

> following?

> - Add the following line to $HOME/LIbrary/Preferences/VMware Fusion/config

> (please feel free to change the file path to something else)

> vmx.log.temporaryFileName = "/tmp/vmx-temp.log"

That file [ config ] does not exist on my system. Cannot edit it. Do I need to add it, or is there a bigger issue in that it doesn't exist at all?

In fact, niether file exists in the locartions suggested.

Any other suggestions? 

jeff

[wongv]

Thank you for checking, Jeff.  Please create the file $HOME/LIbrary/Preferences/VMware Fusion/config and add that one line.  That would direct the early log output of the VM to the file specified.

[jeffclark]

I did find some log files in the console: vmware-vmfusion-0 thru 3 logs that are full of errors ( thought the usb arbitration seems innocuous ), so her is a zip file.

And a screenshot of the error.

jeff

[jeffclark]

Whoa.  It's installing v6 Tools, the vm is behaving... just rebooted the vm, and it running fine ( so far! )

Really, that was it, huh?

[wongv]

It appears the VM encountered problem creating the temporary log file in the default location $HOME/Library/Logs/VMware/.  Could you check the permission of that directory (ls -ld)?

[jeffclark]

...

drwxrwxr-x   2 root    admin        68 Jan 16  2013 VMware/

drwxrwxr-x  10 root    admin       340 Sep 23 13:10 VMware Fusion/

...

[wongv]

Thanks again.  If you change the ownership of those directories to your user instead of root, you should be able to run VMs without the configuration option "vmx.log.temporaryFileName".

[jeffclark]

I 'll change the filename tomorrow, and test it out.

thanks!,

jeff

[jeffclark]

I deleted the 'config' file that you asked me to create, and all is good!

Musta been the permissions of the directorys' - wonder what changed?

I ran v5 VMWare and made sure all VM's were shut down before I installed v6, so maybe the v6 installer bonked a directory?

I dunno, but it's behaving now...

jeff 

[jesseanger]

Hello,

I think I am having a similar issue, however I'm not as technical and require assistance.

From what I have read you are going to /Library/Logs/VMware and checking the permissions?

ls -ld gets me

drwxr-xr-x  4 root  wheel  136 26 Oct 22:45

My issue is when I try to launch any of my VM's even if I recreate them again, I get "Internal Error" from within VMware

I am on Mavericks, running VMware 6.0.1

Thank you very much for any help you can provide.

Message was edited by: jesseanger *Added photo