P2V of local machine - Error unable to obtain hardware information

[kieron85]

Hi

I'm getting an error using vCenter Converter Standalone 5.1.0. I'm trying to convert a local machine to an image on an external hard drive. The local machine is Windows 7.

The error I'm getting is Unable to obtain hardware information for the selected machine.

These are the steps I'm following

select source type: Powered-on machine

specify the powered-on machine: This local machine

thanks for any help

[POCEH]

You must:

- disable UAC

- run Converter GUI as administrator

HTH

[kieron85]

I've disabled UAC rebooted the PC and run the converter as administrator, but I'm still getting the same issue.

When I ran it for the first time after changing the UAC setting I got the following error

Connect failed to <cs p:0368b288, PIPE:\\.\pipe\vmware-converter-worker-soap

but since then I get

Unable to obtain hardware information for the selected machine

[POCEH]

Please upload log bundle to check the issue.

Note: If you convert remote machine - its UAC must be disabled too.

[kieron85]

Here you go.

[POCEH]

Something strange happens, could you find and upload the converter-workerXXX.log from here %ALLUSERSPROFILE%\VMware\VMware vCenter Converter Standalone\logs

[kieron85]

Attached worker log.

[POCEH]

What about UAC on your source machine?

Could you upload converter-agentXXX.log from the same location on the source machine?

[kieron85]

The source machine is the same local machine

[POCEH]

Could you upload previous converter-worker log? (say converter-worker-30.log,gz)

[kieron85]

vmware-converter-worker-30.log.gz

[POCEH]

Seems that at least the vmware-converter-woker service crashed in unusual way. Could you change the log level of converter-server and converter-worker to 'verbose' one*, re-start the services and upload both logs again?

*At the upper level of log's folder there are converter-server.xml and converter-worker.xml configuration files, find the <log><level> tags and change the value to 'verbose'.

[kieron85]

I've changed the xml's restarted the services and run again.

new files attached.

[POCEH]

You have some strange hardware, I can't say which one, but definitely it breaks somehow worker service... it crashes without any clue. I have no idea...

Can you try the conversion without your external disk (just to see if it breaks conversion); or with the previous versions of Converter: 5.0.1 or 4.3...

[patanassov]

This is weird indeed. Are there any recent dump files in the logs directory? Please attach if there are.

[kieron85]

The hardware is a Dell OptiPlex 990.

I have tried conversion with older version of the converter but still get errors.

[POCEH]

Are there any dump files in log folder? Please upload.

[kieron85]

I don't see any dump files in the folder

[ivivanov · Accepted solution]

It seems there is some problem with your volume K:. What is it? Is there a chance to detach it or make it offline and try again?

[kieron85]

Hi ivivanov

The K: drive you refer to is a cloud service called Livedrive. I will disable it and retry the conversion.

thanks