vCenter Server Service Won't Start

[MTrachy]

Our vCenter server service won't start.  The vpxd log contains the following info;

2013-04-23T09:25:46.263-04:00 [03640 info '[SSO][SsoFactory_CreateFacade]'] Solution user set to: vCenterServer_2013.03.15_214623
2013-04-23T09:25:46.263-04:00 [03640 info '[SSO][SsoFactory_CreateFacade]'] VC's ServiceId in LookupService: {B1CB4F64-8384-49E2-AE49-98A0CBBC8CF3}:5
2013-04-23T09:25:46.263-04:00 [03640 info '[SSO][SsoFactory_CreateFacade]'] STS URI set to: https://vCenter.xxxxxxxxx.local:7444/ims/STSService?wsdl
2013-04-23T09:25:46.263-04:00 [03640 info '[SSO][SsoFactory_CreateFacade]'] Admin URI set to: https://vCenter.xxxxxxxx.local:7444/sso-adminserver/sdk
2013-04-23T09:25:46.263-04:00 [03640 info '[SSO][SsoFactory_CreateFacade]'] Groupcheck URI set to: https://vCenter.xxxxxxxxx.local:7444/sso-adminserver/sdk
2013-04-23T09:25:46.263-04:00 [03640 info '[SSO][SsoFactory_CreateFacade]'] VC SSL certificate location: C:\ProgramData\VMware\VMware VirtualCenter\ssl\rui.crt
2013-04-23T09:25:46.263-04:00 [03640 info '[SSO][CreateSsoFacade]'] [CreateUserDirectory] STS URI set to: https://vCenter.xxxxxxxxx.local:7444/ims/STSService?wsdl
2013-04-23T09:25:46.263-04:00 [03640 info '[SSO][CreateSsoFacade]'] [CreateUserDirectory] Admin URI set to: https://vCenter.xxxxxxxxx.local:7444/sso-adminserver/sdk
2013-04-23T09:25:46.263-04:00 [03640 info '[SSO][CreateSsoFacade]'] [CreateUserDirectory] Groupcheck URI set to: https://vCenter.xxxxxxxxx.local:7444/sso-adminserver/sdk
2013-04-23T09:25:46.295-04:00 [00392 info 'Default'] Thread attached
2013-04-23T09:25:46.310-04:00 [03640 warning 'Default'] Closing Response processing in unexpected state: 3
2013-04-23T09:25:46.310-04:00 [03640 error 'Default'] Found dangling SSL error: [0] error:00000001:lib(0):func(0):reason(1)
2013-04-23T09:25:46.310-04:00 [03640 error 'Default'] Found dangling SSL error: [1] error:00000001:lib(0):func(0):reason(1)
2013-04-23T09:25:46.310-04:00 [03640 error '[SSO][SsoFactory_CreateFacade]'] Unable to create SSO facade: Invalid response code: 404 Not Found.
2013-04-23T09:25:46.310-04:00 [03640 error 'vpxdvpxdMain'] [Vpxd::ServerApp::Init] Init failed: Vpx::Common::Sso::SsoFactory_CreateFacade(sslContext, ssoFacadeConstPtr)
--> Backtrace:
--> backtrace[00] rip 000000018018a8ca
--> backtrace[01] rip 0000000180102f28
--> backtrace[02] rip 000000018010423e
--> backtrace[03] rip 000000018008e00b
--> backtrace[04] rip 00000000003b5c2c
--> backtrace[05] rip 00000000003d6512
--> backtrace[06] rip 0000000140a90701
--> backtrace[07] rip 0000000140a8a51c
--> backtrace[08] rip 0000000140cac92b
--> backtrace[09] rip 000007fefd63a82d
--> backtrace[10] rip 0000000076e6652d
--> backtrace[11] rip 0000000076f9c521
-->
2013-04-23T09:25:46.310-04:00 [03640 warning 'VpxProfiler'] ServerApp::Init [TotalTime] took 4586 ms
2013-04-23T09:25:46.310-04:00 [03640 error 'Default'] Failed to intialize VMware VirtualCenter. Shutting down...
2013-04-23T09:25:46.310-04:00 [03640 info 'vpxdvpxdSupportManager'] Wrote uptime information
2013-04-23T09:25:53.736-04:00 [02596 warning 'VpxProfiler' opID=SWI-fa5cc5da] VpxUtil_InvokeWithOpId [TotalTime] took 12012 ms
2013-04-23T09:26:05.749-04:00 [02596 warning 'VpxProfiler' opID=SWI-ad8ec77e] VpxUtil_InvokeWithOpId [TotalTime] took 12012 ms
2013-04-23T09:26:17.761-04:00 [02596 warning 'VpxProfiler' opID=SWI-8f078e4e] VpxUtil_InvokeWithOpId [TotalTime] took 12012 ms
2013-04-23T09:26:29.773-04:00 [02596 warning 'VpxProfiler' opID=SWI-90701483] VpxUtil_InvokeWithOpId [TotalTime] took 12012 ms
2013-04-23T09:26:41.786-04:00 [02596 warning 'VpxProfiler' opID=SWI-1987e16c] VpxUtil_InvokeWithOpId [TotalTime] took 12012 ms
2013-04-23T09:26:42.301-04:00 [03640 info 'Default'] Forcing shutdown of VMware VirtualCenter now

Suggetsion would be appreciated.

Thanks

[weinstein5]

Welcome to the Community - First thing I would check is connectovety to the vcenter database - confirming ODBC configuration, database is accessible etc.

[MTrachy]

Thanks.

I have verified ODBC connectivity and there is successful connection.

Thanks

MT

[rpotru]

Take a look at the SSO configuration. Login as admin@System-Domain and test the connection.

Did you change the Domain Controller info from SSO recently? Also, Just in case, double check the SSL certificates if they are good or expired.

I beleive this is related to SSO config.

[Cyberfed27]

Is the service stuck in a "starting" state?

Do you have a very large active directory environment?

[a_nut_in]

<snip>

Unable to create SSO facade: Invalid response code: 404 Not Found

</snip>

1. Is this is the appliance or the Windows based Virtual Center - I am guessing Virtual Center (windows) but would be good to confirm

2. Are all VC services installed on the same machine (vpxd/Inventory Service/SSO)?

3. If not, can you restart the SSO > Inventory Service > Virtual Center machine in order and test? If same machine, just restart the VC machine

4. If this is the applicance, reboot the appliance and check?

Thanks

a

[GreatWhiteTec]

Had this issue not long ago and ended up being the certificates. You can try to re-generate the certificates.

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=201538...

[a_nut_in]

Hey,

Just checking if you are still facing the issue and if the previous suggestions helped?

Thanks

a

[MTrachy]

Hi.  Nothing worked from above.  I ended up uninstalling vCenter altogether and re-installing and all is well.  Thanks.

[AltonYu]

I had a similar problem when I renamed the host. I just renamed it back, rebooted and it came back up without issue.

[mellvin]

I had the web.XML file from another similar vcenter and copied it into the affected one and restarted SSO service. It worked like a charm.

VMware KB: vCenter Server 5.1 fails to start with the error: Unable to create SSO facade: Invalid re...