Go to Settings ( from Virtual machine menu ) > Application menu > Show applications menu in menu bar : choose always or always while fusion is running.
When in Full Screen you can try pressing Shift-Command-M to toggle the hide flag on the "Hide Menu Bar in Full Screen" command as shown in the image below.
The other option is to switch to Single Window view (Control-Command-F or Control-Command-Enter) and then adjust the "Full Screen Minibar" and or the "Hide Menu Bar in Full Screen" View menu commands and then return to Full Screen.
(Click image to enlarge.)
He appears to be already stuck in Full Screen view so why on earth are to telling him to "Launch Fusion"!?
I already had the menu set to show always but that does not help. It seems that it is not working correctly. I see the "hand" cursor at the top but the menu never comes down.
Control-Command-F does work and solves my problem.