I saw something similar the other day and it was solved by turning off "Mouse Trails"
Apologies, I replied to the wrong post
No mouse trails is used
Are you using a thin client to make the connection? If so, what brand? We had this problem and it was no the VM itself that was the issue, it was the thin client that was causing the issue. We were given an add on to install and it has taken care of the very same problem that you are having.
We ran into a mouse cursor issue the other day where it just dissapears after moving your mouse over text inside of a program like Word for example.
Turns out the user had set the DPI to the "Larger - 150%" setting, once this is turned back down to "Smaller - 100% (default)" the mouse cursor works fine.
Found another workaround where you set the mouse to a different icon set in mouse properties and the cursors work again. Seems the "Aero" icon set (default mouse icons) is the one with the problem at the 150% display size.
We are having the same issue with our VDI machines. Our ThinClients are running View Client 5.2 on Windows 7 Embedded Standard ThinPC. No particular event the cursor flips to look like the original posters' cursor. Eventually, the cursor returns to the normal arrow pointer. The time to refresh varies. Disconnecting from your View session and reconnecting doesn't always fix the issue. We do not have mouse trails enabled.
Was there ever a resolution to this original issue or did you just tell your users to suck it up?
I have not found a solution yet. I'm going to be upgrade to 5.1 but I do not expect that to do anything.
We are seeing this same issue in our production 5.0 environment and test 5.1.2 envionrment. Our clients connect on with the view client on either Windows XP or 7 64 bit running on Optiplex 960 and have either 2 or 3 monitors.
The problem is so random it is hard to troubleshoot. One thing I've noticed if you move the mouse to the upper left hand corner of their primary screen the cursor will switch back to normal.