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thalesj
Contributor
Contributor

5.0.2 crashing

Upgraded to 5.0.2 Fusion, and it kept crashing to a DOS enviornment.

This has seemed to have stopped, but am still noticing it to be very buggy.

IE: Can't open MAIL via METRO UI.. just gives me blank screen.

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DallasJeff
Contributor
Contributor

But my point is that under 5.01 this driver was working and known ….

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WoodyZ
Immortal
Immortal

DallasJeff wrote: But my point is that under 5.01 this driver was working and known ….

Okay, so what if anything have to done to try and resolve the issue?  Have you uninstalled/reinstalled open-vm-dkms or VMware Tools?

Additionally it's best if you'd supply more information when looking for help, things like Host Hardware and OS version information, Guest OS version version information and if Linux the installed kernel version information along with what you have already tried to resolve any issue you might be having.  You might even include the relevant .log files or to help figure out what is what, the best way to provide comprehensive diagnostic information is to use the "Collect Support Information" command from the VMware Fusion (menu bar) > Help > Collect Support Information and then attach the .tgz file it created on your Desktop to a reply post.

That said, since there appears to be a few issues with the VMware Fusion 5.0.2 release you might consider reverting to a previous version that didn't have issues for you until VMware gets a full handle on what's cropped up with the VMware Fusion 5.0.2 release.

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DallasJeff
Contributor
Contributor

SInce this is affecting so many people, I'm not really looking for individual help. I am looking for VMWare to fix their problem and a timeframe for that ...

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asherif844
Contributor
Contributor

Guys,

I'm finding that everytime i run into a browser that requires java, i am getting vmware crashing on me.

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ACWL
Contributor
Contributor

Hey Darius,

Sorry for the late reply... obviously I need to work in the day time and I'm in training this week, so it's hectic.

I notice a few more things since I was working in the office today. It may give you guys some help or more hints to talk to Apple or whatever.

When I was in office, I don't have those system error issues inside the Ubuntu guest.

The difference is that at home I'm connected to Thunderbolt display thru thunderbolt port. And off the USB 2.0 hub from the Thunderbolt display I have a USB superdrive connected.

So I notice, even if I had my USB controller enabled and Share printer enabled while I was in my work office, I didn't get the system errors (random processes crashing), cuz I got nothing attached on the thunderbolt and/or usb.

My suspect of the issue on Share printer function probably was a fluke, probably just that it's crashing process randomly, and one point in time, I saw it pointed to some HP printer process which I have a networked HP printer at home.

After trial and error at home, I leave everything on as before, Thunderbolt display connected, USB superdrive connected to the Thunderbolt hub, USB 3.0 controller and Share printer enabled for the Ubuntu guest. Except... the CD/DVD drive is not pointing back to the empty superdrive, I have it just pointed to some iso image, which means it's not talking via the Thunderbolt to the USB 2.0 hub to the superdrive.

That seems to stop the issue.

I have attached the screenshoot of the error from Ubuntu here. I can provide you vm-support tgz files from both host and the guest if you want, but I rather not post it in the board. If you can, let me know how I can send them to you directly.

So aside from the 3D acceleration issue, there maybe some USB issue. As the update says "This update includes graphics performance and reliability enhancements and improves compatibility with some USB devices." :smileygrin:

Anyway, keep up the good work, I'm in support role too, so I feel your pain. Smiley Wink

One thing to mention, at least from my experience, 5.0.2 was working fine for me, my Ubuntu guest worked fine with 5.0.2, 3D acceleration worked. Then after applying the Apple update, the problem starts on my linux guests. I have a Fedora 17 guest too, has the same issue. Interestingly, my Windows7 guest works fine with 3D acceleration and etc after the Apple update.

Could have been Apple's fault messing things up, I hope you guys have a support contract with them to get some help. Smiley Happy

Hopefully, a fix will come out soon...

Thanks.

-ACWL

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dmcla79
Contributor
Contributor

I as well am having issues with VM's crashing, yesterday I had an update for VMWare Fusion 5 to v5.0.2, as well as the mac update for GFX and USB. I have a MacBook Pro 15, mid 2012 non-retina. Yesterday on my VM that has worked for months now, when I tried playing AOE Online would crash the VM and asked to re-launch. I thought maybe it was the VM so I built a new one from scratch, I was fine until I installed Adobe Flash so I could install AOE Online. As soon as flash was installed and the web page reloaded to display that flash was installed the new VM crashed. For the inital crash after installing flash 3D GFX was enabled under display in settings, while waiting for the VM to shutdown, google brought me here to this tread. Before VM was restarted tried following tips in the tread and turned off 3D setting. I replicated the crash again when I installed Adobe Reader after restarting the VM, and when the site refreashes to tell you its installed the call to Flash crashed the VM again. I have no devices plugged in to USB.

MacBook Pro 15 - non-retina

OS X v10.8.2

2.3 GHz Core i7 Quad

16GB DDR3 1600 MHz

Dual 500GB Seagate SATA drives

OSX installed disk0

VM reside disk1

New VM Spec

Fusion 5.0.2

Win 7 Ultimate x64

1 vCPU

4GB RAM

60GB VMDK flat file.

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clesnett
Contributor
Contributor

Hello,

I have a 2012 MBP and am running the lastest version of mountain lion. I have VM Fusion 5 which runs Windows 7. I did the apple update and the vm update to 5.0.2 at the same time. Windows was working fine before I made both the updates. After the updates, vmfusion kept shutting down windows. Here's what happened multiple times.

1. Windows would restart. (Or vmfusion would make windows restart)

2. I would open Rhino3D- A 3D modeling program

3. Almost immediately, an error message would pop up: "VMware Fusion has encountered an error and has shut down Windows." This had an option to ignore or restart windows. Whichever one I pressed windows would restart.

I repeated this process several times then read this post. I ended up turning the 3D graphics accelerator off as some recommended and Rhino finally opened without the immediate error and needing to restart. I navigated around briefly to see if the error  message would occur and so far it appears to be working fine. Hope that helps.

Attached it the error report.

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DallasJeff
Contributor
Contributor

Does anyone know what changed VMWare made in 5.02 ? Unfortunately VMWare has been strangely silent on this issue ? Are they working it ? Is there some kind of plan or fix coming? This is a huge deal and some kind of acknowledgement and support would be nice. Maybe I missed it. Has anyone heard anything ?

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Cyberfed27
Hot Shot
Hot Shot

Confirmed this issue on my Ubuntu 12.04 LTS virtual machine.  FIX -- disabling the 3d accelerator worked.

Did not impact my BackTrack 5R3 virtual machine.

Did not impact my Windows XP virtual machine.

Did not impact my Windows 7 virtual machine.

Did not impact my Windows Server 2008 R2 virtual machine.

I'm not sure who's to blame, Apple's latest update or VMware's latest update.

I unfortunately updated both items at the same time and then rebooted.

I have a 2012 Macbook Pro (about 2 months old) Retina Display 15 inch with 512GB SSD HD and 16GB RAM

Computer is fully patched.

After the 3D fix for the Ubuntu machine I could any of the VM's in "Unity" "Fullscreen" or "Single Window" mode with no issues.

Hope this helps others out there.

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DallasJeff
Contributor
Contributor

Not having any issues with Parallels.

Sent from my iPhone

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ajgrall
Contributor
Contributor

Also had crashes in 5.02.  Fusion would have an error and have to restart Windows 7 every time I tried to load a presentation in TurningPoint/Powerpoint 2010.

I reverted back to 5.01 and it is no longer a problem.

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nickjhowe
Contributor
Contributor

Powerpoint is the main trigger for my crashes too.  I've tried to upload the crash logs via the support portal but I can't get it to work in any browser on Mac.  I can select the file but the progress bar never moves from 0%

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DallasJeff
Contributor
Contributor

I was able to upload the files using Safari. It looks like they are using Java. It definitely is an old school upload process they have. It's not worth the effort though. I did that. It took 4 days and all they said was to disable 3D. And we already know that. So, doesn't seem like they looked at the files I uploaded. They did not address any of the other issues, USB, etc. The response clearly shows their lack of support for Fusion. I'm not holding my breath for them to fix their code. Maybe there's hope that Fusion will be sold to a company that will fix this mess.

Sent from my iPhone

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DallasJeff
Contributor
Contributor

I didn't have any issues with 5.01 so I really don't understand why VMWare says it is due to an Apple update. I can't get VMWare support to address the issue or even tell us what they changed on 5.0.2

Sent from my iPhone

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nickjhowe
Contributor
Contributor

I just got a call from VMware support.  They say they are working on a 5.0.3 release ASAP and suggest rolling back to 5.0.1 in the mean time.

They also said they have Java problems on the web site that are causing problems with uploads.

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DallasJeff
Contributor
Contributor

Where do you get 5.0,1 ?

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DallasJeff
Contributor
Contributor

How do you get in touch with VMWare support ? I can't get anyone through their support site/email. I don't think I'm eligible for Phone support. I wonder if this is a scam to generate money from additional support contracts.

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nickjhowe
Contributor
Contributor

I logged a normal support case; I'm not eligible for phone support either. I think this problem is so bad they are contacting some number of people who've reported a problem.

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DallasJeff
Contributor
Contributor

Yeah. It's pretty bad.. They really need to test with the pre release code that Apple provides developers before it releases updates.

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admin
Immortal
Immortal

I'm trying to fully understand what's going on here.

I'd like to hear from folks who are seeing crashes with 5.0.2 who do not have the Apple update installed (your software version should read 12C60 if I'm not mistaken).  Can you answer the following please:

  • What are you (or anyone that's seeing problems with 5.0.2 who doesn't have the Apple patch) doing in the guest when you're seeing these crashes?
  • How reproducible is the issue, i.e. if you restart the guest and start the same application or do the same thing, does it crash again?
  • Are you all running 15" 2012 MacBookPros (retina or otherwise) or are people seeing this on other hardware

It's quite likely that we're actually seeing two different problems here.  I am presently debugging a fully reproducible issue that only occurs with the Apple update from the other day (on both 5.0.1 and 5.0.2) and then there appears to be another issue that only appears with Fusion 5.0.2.

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