1 2 Previous Next 24 Replies Latest reply on Jul 25, 2012 11:31 AM by squevill

    VMware View Administration - Blank Admin Web Page

    Lurker

      Hi All,

       

      I am just setting up a test environment with the latest VMware View (5.0 Update 1)

       

      I have installed vCenter Server 5.0 Update 1 - 639890 on one 2008 R2 VM, on that same VM, I installed View Composer 2.7.0 - 481620

       

      On a seperate 2008 R2 VM, I installed View Connection Server (64 Bit) - 5.0.1 - 640055

       

      The installs all went well with no issues, however, When i start the VMware View Administrator portal (https://localhost/admin), i just get a blank grey page. - ie no logon box..

       

      I have Acrobat flash 10.2.159.1 installed. I have disabled IE Enhanced Secuirty Configuration (IE ESC)

       

      Internet Explorer Version is version 8

       

      Does anyone have any ideas as to why the VMview login box is not appearing on the admin page?

       

      Thanks

        • 1. Re: VMware View Administration - Blank Admin Web Page
          vSolid Hot Shot

          Try to restart View Connection Services

           

          BR

          • 2. Re: VMware View Administration - Blank Admin Web Page
            Lurker

            Hi BR,

             

            I have restarted the server, which would in turn restart all the services.. No good

             

            I have also restarted all the services individually.. No good

             

            I have installed the server certificate within IE.. No good

             

            The page still shows as blank

            • 3. Re: VMware View Administration - Blank Admin Web Page
              vSolid Hot Shot

              Ok, did you try to use other Web browser like firefox or even  chrome?

              • 4. Re: VMware View Administration - Blank Admin Web Page
                Lurker

                Yeah, have tried Firefox, and Chrome, and no good with either of them.. still the gloomy blank grey page

                • 5. Re: VMware View Administration - Blank Admin Web Page
                  MarAndreas Hot Shot

                  That sounds like the problem whynotq posted last week:

                  http://communities.vmware.com/message/2012602

                  1 person found this helpful
                  • 6. Re: VMware View Administration - Blank Admin Web Page
                    vSolid Hot Shot

                    I’m really interesting in the issue you have here, so let work on this together shall we

                     

                    May be this is can’t help be at least we try

                     

                    When you type https://viewmanager/admin

                     

                    Make sure that you use https first and also make sure admin word in small case  because the web page name (admin) is case-sensitive

                    • 7. Re: VMware View Administration - Blank Admin Web Page
                      Lurker

                      Thanks MarAndreas,

                       

                      That link was helpful, I replaced the .swf with one from an older versino (Much older) - 366101, compared to 640055, and the login box has come up, and I can now login..

                       

                      It is very slack for this bug to have passed thru Quality Control.. It seems Vmware are slacking a bit these days.. We just had to upgrade to vSphere 5.0 Update 1 to overcome an issue with the 5.0 vSphere, where Domain Controllers would not commuicate, even with all the ports on the firewall open!

                       

                      Hopefully I won't come across any more bugs aka "Features"!

                       

                      Thanks again

                      • 8. Re: VMware View Administration - Blank Admin Web Page
                        bsguru Enthusiast
                        VMware Employees

                        We are able to repro this issue with Adobe Flash player version 10.2.159.1  + IE8 .

                         

                        Scenario:

                         

                        01. Install Adobe Flash player version 10.2.159.1

                        02. Install View 5.0.1 Connection Server

                         

                        Launch View admin  shows Blank gray web page.

                         

                        Resolution : Upgrade the Adobe Flash player to latest version -  "install_flashplayer11x32ax_gtba_aih.exe".

                         

                        We tested and verified that View admin page loaded successfully after upgrading Flash player

                        • 9. Re: VMware View Administration - Blank Admin Web Page
                          FESNetOps Lurker

                          Uninstalling and re-installing the latest version of Adobe Flash did not work for us.  What I did to resolve the issue is to replace the "Admin-640055.swf" Flash applet with the previous version's.  The one installed with View 5.0.1 appears to either be corrupt or just plain broken.

                           

                          Steps:

                           

                          1.  Open a 32-bit command ("cmd") prompt on the View Server machine (be sure to right-click as select "Run as Administrator")

                          2.  Locate a cached copy by searching for "Admin-481677*.swf".  Found a copy at the below directory:

                           

                                          C:\Users\%username%\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\[SESSION_ID]\Admin-481677[1].swf

                           

                          3.  Copy this previous version's VMware applet to a the View flash admin directory:

                           

                                         C:\Program Files\VMware\VMware View\Server\broker\webapps\admin\flash

                           

                          4.  Rename the SWF installed with 5.0.1 (Admin-640055.swf) and keep as a backup.  I just chose something simple: i.e. "Admin-640055.swf.bak".

                          5.  Place the prior version cached SWF file to match the current build number filename with View 5.0.1:  "Admin-640055.swf".

                          6.  Load up the View Admin portal by navigating to https://localhost/admin and the login page should now work.

                          7.  Profit???

                           

                          After contacting VMware support as well, we were advisted to install the latest and greatest Adobe Flash (version 11.2.202.228 as of this post) to fix the issue.  This did not work for us.  The oddity is that I could navigate to the View Server admin portal directly from outside of our vSphere environment by IP address (https://X.X.X.X:443/admin), but this would not work for us long-term since our environment is segregated and remote access is restricted by our firewall; I happened accross this when I was troubleshooting with a laptop directly connected to the layer-2 switches.  The only differences between the View Server is the OS: Windows 2008R2 vs Windows 7 (64-bit) laptop running the exact same versions of Adobe Flash.

                           

                          Hope this helps.

                           

                          P.S. As someone else had posted, how did this update even get past QA?

                           

                          --GG

                          • 10. Re: VMware View Administration - Blank Admin Web Page
                            EdGummett Lurker

                            Thanks for this.

                            Here's the .swf file for anyone else hitting this page.

                            Ed

                            • 11. Re: VMware View Administration - Blank Admin Web Page
                              Jon Holloway Expert
                              VMware Employees

                              We're unable to reproduce this other than in the situation described by bsguru above.  For everyone on this thread who has experienced the issue, it would be helpful if you can confirm:

                               

                              a) did you only see the issue when attempting to connect to View Administrator whilst logged on to the Connection Server?

                              b) did you only see this issue when attempting to connect from a browser running on 2008R2 Server, and if so, what browser (and flash version if known).

                              c) for anyone who tried to solve this by moving to a later flash version, did you try clearing browser and flash player cache after upgrading flash, and then seeing if you can launch View Administrator correctly?

                               

                              Thanks

                               

                              Jon

                              • 12. Re: VMware View Administration - Blank Admin Web Page
                                gummett Novice

                                Hi Jon,

                                 

                                Thanks for looking into this.

                                 

                                a) did you only see the issue when attempting to connect to View Administrator whilst logged on to the Connection Server?

                                No, from 2 laptops as well.

                                 

                                b)  did you only see this issue when attempting to connect from a browser  running on 2008R2 Server, and if so, what browser (and flash version if  known).

                                No.  laptops run Windows 7 (x64), tried IE(9), Firefox(11) and Chrome(unknown version).  Chrome was the only one that worked.

                                 

                                 

                                c) for anyone who tried to solve this by moving to a later  flash version, did you try clearing browser and flash player cache  after upgrading flash, and then seeing if you can launch View  Administrator correctly?

                                Cleared I.E. cache, no change.

                                 

                                Please can you also comment on whether there is any negative impact (i.e. loss of functionality) by downgrading to the previous swf as we have done?

                                 

                                Thanks

                                 

                                Ed

                                • 13. Re: VMware View Administration - Blank Admin Web Page
                                  MarAndreas Hot Shot

                                  c) for anyone who tried to solve this by moving to a later  flash version, did you try clearing browser and flash player cache  after upgrading flash, and then seeing if you can launch View  Administrator correctly?

                                  Cleared I.E. cache, no change.

                                  IIRC, Flash uses its own cache that is unaffected by clearing the browser cache.

                                  There should be an entry in the Control Panel.

                                  • 14. Re: VMware View Administration - Blank Admin Web Page
                                    Jon Holloway Expert
                                    VMware Employees

                                    Hi Ed

                                     

                                    Thanks for your prompt response, your information is useful.  I'm not aware of any impact from downgrading swf from 5.0.1 to 5.0.0 version, but it's certainly not something tested.  I want to ensure we work out steps to resolve this issue that do not involve downgrading swf.

                                     

                                    You mentioned clearing the IE cash, however you should also be able to clear the Flash cache of a specific website - see http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

                                     

                                    Interesting that Chrome worked - I wonder if that is the only 32-bit browser out of the ones you tried?

                                     

                                    Thanks

                                     

                                    Jon

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