14 Replies Latest reply on Feb 18, 2012 12:49 PM by Virthein

    WMPlayer::Tools::Could not find component on update server

    dgolubev Lurker

      Hello !

       

      Base OS: Windows 7 Ultimate
      VM ware player version  4.0.2

      Quest OS: Windows 2008 r2 SP1 + ~60 updates after SP

       

      When I trying to install VW Player Tools (login to quest os -> in menu::Virtual Machine::Install VM Ware tools) I got error message "Could not find component on update server. Contact VMWare Support or your sys.admin".

       

       

      PC Configuration (hwinfo64):

      Dell System WorkStation T3500

      cpu: Intel Xeon W3670

      m/b: DELL 09KPNV Intel X58 (Tylersburg 36S) + ICH10R

      video card: nVidia Quadro 600 (p1033) chipset nVIDIA Quadro 600 (GF108)

      hdd: ADATA SSD Sata3 120G

      net. card: Broadcom BCM5761 NetXtreme Gigabit Ethernet PCIe

       

      What is solution? How can I get vm tools?

       

      Thank you

      Dmitrij Golubev

        • 1. Re: WMPlayer::Tools::Could not find component on update server
          som94 Enthusiast

          Hello dgolubev,  welcome to forum.  your getting this issue due to the corrupted iso file and so therefore i would like to suggest you to install the windows.iso file manually and after that your issue will get solved. while installing this make sure your installing VMWare Player folder.

           

           

           

           

          "Life would be so much easier if we only had the source code.""http://imagicon.info/cat/5-59/vbsmile.png
          • 2. Re: WMPlayer::Tools::Could not find component on update server
            dgolubev Lurker

            Hello som94!

             

            Thank you for your answer, but from this ISO have been installed all server in our office (using HiperV and XEN Server).

            Also I have't problem before on my previous PC (Dell Intel Core i7 860, mb Dell 054KM3 Intel H57, HDD, GeForce310) with same version of VMPlayer, so I think problem in supporting a some hardware on my new PC.

             

            I made:

            1) Create a New Virtual Machine;

            2) Set radio "Installer disc image (iso)":

            set path to iso and "NEXT>"

             

            Dmitrij

            • 3. Re: WMPlayer::Tools::Could not find component on update server
              RDPetruska Guru
              User ModeratorsvExpert

              I've posted a question to the VMware folks as to why after 3 weeks the Tools installers are not available for download.  Hopefully somebody will look into it shortly.

              • 4. Re: WMPlayer::Tools::Could not find component on update server
                JustOneAsMany Novice

                tools for vmware player 4.0.2 build-591240 simply do not exist

                 

                have a look at their repository

                let's take...

                http://softwareupdate.vmware.com/cds/vmw-desktop/player/4.0.1/528992/linux/packages/

                 

                ok, now some level up to

                http://softwareupdate.vmware.com/cds/vmw-desktop/player/

                 

                you see? latest versions is 4.0.1

                 

                can't believe it: this is a private company and they make money with customer satisfaction.. afer all there must be a sense for that

                • 5. Re: WMPlayer::Tools::Could not find component on update server
                  dgolubev Lurker

                  Hello

                   

                  Thank you JustOneAsMany

                  Yes, the problem was in absence on wvtools for version 4.0.2

                   

                  I downgrade to version 4.0.1 and sussesfully install VMWare Tools

                   

                  Dmitrij

                  • 6. Re: WMPlayer::Tools::Could not find component on update server
                    WoodyZ Guru

                    Robert D. Petruska wrote: I've posted a question to the VMware folks as to why after 3 weeks the Tools installers are not available for download.  Hopefully somebody will look into it shortly.

                     

                    VMware was already informed shortly after posting 4.0.2 and weeks later still nothing so don't hold your breath waiting!

                    • 7. Re: WMPlayer::Tools::Could not find component on update server
                      Wyzul Lurker

                      dgolubev wrote:

                       

                      Hello !

                       

                      Base OS: Windows 7 Ultimate
                      VM ware player version  4.0.2

                      Quest OS: Windows 2008 r2 SP1 + ~60 updates after SP

                       

                      When I trying to install VW Player Tools (login to quest os -> in menu::Virtual Machine::Install VM Ware tools) I got error message "Could not find component on update server. Contact VMWare Support or your sys.admin".

                       

                       

                      PC Configuration (hwinfo64):

                      Dell System WorkStation T3500

                      cpu: Intel Xeon W3670

                      m/b: DELL 09KPNV Intel X58 (Tylersburg 36S) + ICH10R

                      video card: nVidia Quadro 600 (p1033) chipset nVIDIA Quadro 600 (GF108)

                      hdd: ADATA SSD Sata3 120G

                      net. card: Broadcom BCM5761 NetXtreme Gigabit Ethernet PCIe

                       

                      What is solution? How can I get vm tools?

                       

                      Thank you

                      Dmitrij Golubev

                       

                       

                      I am or was in the same boat as lots of VWware Player users that could not update their VMware Tools to the latest available version after updating to VMware Player 4.0.2. Below is a description of how I got my hands on the latest VMware tools and how I got version 8.8.1 of the VMware Tools installed on my guest Windows OS machines without the need to download or install the trial version of VMware Workstation. I hope these help someone.

                       

                      Here goes:

                       

                      I performed all these steps on a Windows OS host machine. The instructions are provided "as is" and only list what I did, not what will work for every person that uses VMware Player. GOOD LUCK!!!

                       

                      1. Download the the VWware tools from this link: (http://softwareupdate.vmware.com/cds/vmw-desktop/player/4.0.1/528992/linux/packages/). Make sure to down the correct version for your Windows OS GUEST machine. In my case I needed the 32-bit version from this directory listed as vmware-tools-windows-8.8.1-528992.i386.component.tar.

                       

                      2. Use WinZip or 7zip or some other application to extract the .tar file to a folder on the host Windows machine. You'll save yourself some hassle if you extract the folder to the root of your C:drive or move the folder there after extraction is complete. With WinZip, by default, you'll get an extracted folder named "tools-windows-8.8.1.exe" containing the executable files.

                       

                      3.From the command line (go to RUN, type CMD, hit enter), use proper command line navigation commands to navigate to the extracted folder containing the executable files.

                       

                      4. Extract the .exe file by launching the file named "tools-windows-8.8.1.exe" with a command switch of /e "whereIwanttoextractthefiles".

                          Example: "C:\tools-windows-8.8.1.exe\tools-windows-8.8.1.exe" /e "C:\tools extraction"    (Make sure to encapsulate file paths within double quotes else spaces will cause the commands to fail.)

                       

                      5. Using the command line, navigate to the newly created folder where the exe was extracted.

                          Example: "C:\tools extraction"

                       

                      6. Launch the file named "tools-windows.msi" with an msi extraction command. Yes you have to extract this package as well.

                          Example: "msiexec /a "C:\tools extraction\tools-windows.msi" /qb TARGETDIR="C:\MyFolder"

                          This will extract the vmware tools msi package that was compressed within the exe file. You'll now have access to the file you need.

                       

                      7. Using the example from step 6, you will now have a folder on the root of the C:drive named MyFolder. Buried in this folder is a file named "windows.iso". From my example the file path to "windows.iso" would be "C:\MyFolder\ProgramFiles\VMware\tools-windows\windows.iso"

                       

                      8. Now, launch VMware Player 4.0.2. From the Home screen of VMware Player, click once on the Windows guest machine that you wish to upgrade the VMware Tools on. Click Edit virtual machine settings. From the Hardware tab, select the CD/DVD device listed there. On the right hand side of this screen, select "Use ISO image file:" under Connection. The Browse button will become enabled. Click Browse and navigate to the "windows.iso" and then click Open. Click OK.

                       

                      9. Start this Windows OS guest machine in VWware Player. Once the machine starts, the ISO file will mount as a virtual CD and you can install VMware Tools 8.8.1 from there.

                       

                      10. Once installation is complete, you'll be prompted to restart the VM.

                            MAKE SURE to edit your Virtual Machine settings again to revert the change you made in step 8. Set the CD\DVD connection back to

                            "Use physical drive" or whatever setting you had prior to these actions.

                       

                       

                      Hopefully, VMware will get the 8.8.2 tools issue corrected soon.

                       

                      Wyzul

                      • 8. Re: WMPlayer::Tools::Could not find component on update server
                        RDPetruska Guru
                        User ModeratorsvExpert

                        You don't need to do steps 3 onward.  Just double-click the "tools-windows-8.8.1.exe" file, and the windows.iso file will automatically be extracted and moved to the VMware Player folder!

                        • 9. Re: WMPlayer::Tools::Could not find component on update server
                          Wyzul Lurker

                          Robert D. Petruska wrote:

                           

                          You don't need to do steps 3 onward.  Just double-click the "tools-windows-8.8.1.exe" file, and the windows.iso file will automatically be extracted and moved to the VMware Player folder!

                           

                          Thank you for this information Robert. I've confirmed this works and I'll update my instructions!

                           

                          1. Download the the VWware tools from this link: (http://softwareupdate.vmware.com/cds/vmw-desktop/player/4.0.1/528992/linux/packages/).  Make sure to down the correct version for your Windows OS GUEST  machine. In my case I needed the 32-bit version from this directory  listed as vmware-tools-windows-8.8.1-528992.i386.component.tar.

                           

                          2.  Use WinZip or 7zip or some other application to extract the .tar file  to a folder on the host Windows machine. You'll save yourself some  hassle if you extract the folder to the root of your C:drive or move the  folder there after extraction is complete. With WinZip, by default,  you'll get an extracted folder named "tools-windows-8.8.1.exe"  containing the executable files.

                           

                          3. On your Windows OS HOST machine (where VMware Player is installed), run the "tools-windows-8.8.1.exe" file. Once execution is complete, launch VMware Player.

                           

                          4. Start the target Windows GUEST machine that needs a VMware Tools update.

                           

                          5. From the VMware Player \ Virtual Machine menu, select "Update VMware Tools / Install VMware Tools".

                           

                          Wyzul

                          • 10. Re: WMPlayer::Tools::Could not find component on update server
                            jfrantzius Novice

                            When I extract the file vmware-tools-windows-8.8.1-528992.i386.component.tar, it doesn't contain any .exe file, but a file called vmware-tools-windows-8.8.1-528992.i386.component , and similar for the x86_64 package. Unfortunately, this doesn't seem to be of any compression format known to 7zip (or ark).

                             

                            Where do you guys get that .exe file from?

                            • 11. Re: WMPlayer::Tools::Could not find component on update server
                              jfrantzius Novice

                              OK, I found the file, it's in http://softwareupdate.vmware.com/cds/vmw-desktop/player/4.0.1/528992/windows/packages/

                               

                              Extracting the .exe and doubleclicking doesn't seem to have any effect though, afterwards (plus reboot) VMware Tools still says 8.1.1-build528969 (and not 528992).

                              • 12. Re: WMPlayer::Tools::Could not find component on update server
                                Virthein Novice

                                The iso will be placed in the vmware player program files directory  (x86)

                                • 13. Re: WMPlayer::Tools::Could not find component on update server
                                  jfrantzius Novice

                                  OK, I finally found the ISO, and mounted it. This required installation of VMware Tools within the Windows guest. Afterwards, the ISO can be found in C:\Program Files (x86)\VMware\tools-windows.

                                   

                                  I did all this in order to get the WDDM driver, which I hoped would be in the ISO under D:\Program Files\VMware\VMware Tools\Drivers. Unfortunately, it isn't. Sigh. I'll give up for now...

                                  • 14. Re: WMPlayer::Tools::Could not find component on update server
                                    Virthein Novice

                                    have a look at the new vmware tools in the following thread:

                                     

                                    http://communities.vmware.com/message/1991236#1991236