2 Replies Latest reply: Mar 10, 2009 7:12 AM by stanley_hyperic RSS

    Error negotiating auth: Unrecognized SSL me

    stanley_hyperic Hot Shot
      We installed a server on one Windows machine, and installed an agent on another Windows machine.

      We encounter "Failed handling new connection" on the agent machine as below.

      Can we fix the issue without reinstallation either server or agent?

      Stanley

      2009-03-09 10:31:12,109 ERROR [Thread-1] [AutoinventoryCommandsServer] Unable to send autoinventory platform data to server, sleeping for 256 secs before retrying.  Error: Unable to communicate with server -- provider not yet setup
      2009-03-09 10:34:18,015 ERROR [Thread-0] [CommandListener] Failed handling new connection
      org.hyperic.hq.agent.AgentConnectionException: Error negotiating auth: Unrecognized SSL message, plaintext connection?
           at org.hyperic.hq.bizapp.agent.server.SSLConnectionListener.handleNewConn(SSLConnectionListener.java:94)
           at org.hyperic.hq.bizapp.agent.server.SSLConnectionListener.getNewConnection(SSLConnectionListener.java:159)
           at org.hyperic.hq.agent.server.CommandListener.listenLoop(CommandListener.java:157)
           at org.hyperic.hq.agent.server.AgentDaemon.start(AgentDaemon.java:843)
           at org.hyperic.hq.agent.server.AgentDaemon$RunnableAgent.run(AgentDaemon.java:925)
           at java.lang.Thread.run(Unknown Source)
        • 1. Re: Error negotiating auth: Unrecognized SSL me
          Expert
          How about restarting the agent?  Or possibly shutting down the agent, 
          wipe out the [agent_dir]/data directory and restart.

          Charles

          On Mar 9, 2009, at 2:22 PM, Stanley Wong wrote:

          > We installed a server on one Windows machine, and installed an agent 
          > on another Windows machine.
          >
          > We encounter "Failed handling new connection" on the agent machine 
          > as below.
          >
          > Can we fix the issue without reinstallation either server or agent?
          >
          > Stanley
          >
          > 2009-03-09 10:31:12,109 ERROR [Thread-1] 
          > [AutoinventoryCommandsServer] Unable to send autoinventory platform 
          > data to server, sleeping for 256 secs before retrying.  Error: 
          > Unable to communicate with server -- provider not yet setup
          > 2009-03-09 10:34:18,015 ERROR [Thread-0] [CommandListener] Failed 
          > handling new connection
          > org.hyperic.hq.agent.AgentConnectionException: Error negotiating 
          > auth: Unrecognized SSL message, plaintext connection?
          >      at 
          > org
          > .hyperic
          > .hq
          > .bizapp
          > .agent
          > .server
          > .SSLConnectionListener.handleNewConn(SSLConnectionListener.java:94)
          >      at 
          > org
          > .hyperic
          > .hq
          > .bizapp
          > .agent
          > .server
          > .SSLConnectionListener.getNewConnection(SSLConnectionListener.java:
          > 159)
          >      at 
          > org
          > .hyperic
          > .hq.agent.server.CommandListener.listenLoop(CommandListener.java:157)
          >      at org.hyperic.hq.agent.server.AgentDaemon.start(AgentDaemon.java:
          > 843)
          >      at org.hyperic.hq.agent.server.AgentDaemon
          > $RunnableAgent.run(AgentDaemon.java:925)
          >      at java.lang.Thread.run(Unknown Source)


          • 2. Re: Error negotiating auth: Unrecognized SSL me
            stanley_hyperic Hot Shot
            I try both: restart, start + wipeout, both failed.

            Same error: unable to send autoinventory platform data to server