9 Replies Latest reply: Mar 11, 2009 3:56 PM by nipuna RSS

    Server Installation Failure on Windows XP

    clintsulis Hot Shot

      First of all I apologize if this is a simple installation problem, but after searching the installation documentation and the forums I could find no information about the problem i'm having.  I thought it would be a service to your community if I posted about the problem i'm having so that not only I can evaluate the software, but so that you can provide information to others who may be having the same problem as me.

      I downloaded and installed hyperic-hq-installer-3.2.5-win32.msi on my WindowsXP desktop computer and accepted all of the default ports.  Additionally the windows firewall on this computer is disabled.  During the installation it attempted to start the windows service and displayed the following message:

      The service name is invalid.
      More help is available by typing NET HELPMSG 2185.
      Press any key to continue . . .

      However, the installation process seems to not have noticed this, and told me that the software was installed successfully on the last dialog box of the installation process.  I think the installation should probably check to see if the service started and warn you that the installation was not successful if it did not.  Please let me know what I can do to get this service to start.  Thanks!