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did you have any problems with a platform in the past when you have tried to import it for the first time ?
You can easily clear the autodiscovery tables, so that the autodiscovery portlet will be empty. But I am not sure if that solves your problems.
Are there more information in the server.log ?
I'll post here in case this is still an issue or anyone else comes across something similar and finds this post.
Delete a stale platforms from the AIQ:
1- Stop the agent
2- Delete the platform from Inventory (from the UI)
3- Remove agents 'data' directory
4- Clear out the AIQ by taking the following steps.
a. SELECT ID FROM EAM_AIQ_PLATFORM WHERE FQDN = '<your fqdn>';
Substitute the fqdn of the platform in question for "<your fqdn>" and use the resulting ID in place of <platform id> in each of the queries
b. DELETE FROM EAM_AIQ_IP WHERE AIQ_PLATFORM_ID = <platform id>;
c. DELETE FROM EAM_AIQ_SERVER WHERE AIQ_PLATFORM_ID = <platform id>;
d. DELETE FROM EAM_AIQ_PLATFORM WHERE ID = <platform id>;
This will remove the platform from the dashboard Auto-Discovery Queue, and it will not come back (unless an agent reports it in again).
If you do not have easy SQL access to your database, you can access it via a small jsp on HQ by navigating to the following URL:
You will need to log in as a superuser to access this URL.
5- Restart the agent and provide answers when prompted
6- Immediately import the platform into inventory.