VMware Horizon Community
tacticsbaby
Expert
Expert

Unable to remote control Windows 7 VM with ZENWorks

I hope this is the correct forum for this. We have a Zenworks deployment in our environment and for the most part it works fine. We just rolled out Windows 7 and some machines can be controlled with Zenworks but other Win7 machines cannot becontrolled. There is no obvious difference bewteen them. Here is the output from a log:

Tue Aug 16 11:27:52 2011
vncServer.cpp: authhosts  cleared
SysProcHandler.cpp:  Session ID: 1
vncProperties.cpp: clearing  user settings
vncProperties.cpp: loading DEFAULT local  settings
vncProperties.cpp: Failed to read certificate value from registry.  Error: 2
vncProperties.cpp: Failed to read key value from registry. Error:  2
Tue Aug 16 11:27:53 2011
vncProperties.cpp: Failed to read CA  certificate value from registry. Error: 2
vncServer.cpp: KillAuthClients()  done
vncServer.cpp: KillUnauthClients() done
WinVNC.cpp: shutting down  server
vncSockConnect.cpp: started socket connection  thread
vncServer.cpp: shutting down server object
Tue Aug 16 11:27:54  2011
VSocket.cpp: shutdown socket
VSocket.cpp: shutdown  socket
vncSockConnect.cpp: quitting socket connection  thread
VSocket.cpp: closing socket
VSocket.cpp: closing  socket
VSocket.cpp: closing socket
VSocket.cpp: closing  socket
vncServer.cpp: KillAuthClients()  done
vncServer.cpp: KillUnauthClients() done
vncServer.cpp: shutting down  server object(4)

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mittim12
Immortal
Immortal

Moving this over to the VMware View Manager discussion board for more visibility.  

tacticsbaby
Expert
Expert

Thanks!

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tacticsbaby
Expert
Expert

Turns out that we were using an older version of the software. 11.1 seems to have solved this problem.

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