Just thought I would kick off a discussion with things we (our company, clients and prospects) would like to see in View 5.0:
So, given the above... what are your comments? What would YOU like to see in VMware View 5.0?
Rick
The issues I ran into were in March and both were handled by a combined three different people, but none with your name. Let me start out saying that it is obvious to me that you are very knowledgable and helpful from your posts here, so I hope this doesn't come off as an attack. I have nothing but the utmost respect for you from what I seen on these forums.
I have had 2 support incidents with Teradici (I can send you the Ticket #s):
1) PCoIP Gateway Issue Only Occurring with Zero Clients: This was opened on 3/9/11 in the morning and received a response back 9 hours later. I responded back 15 minutes after their response. My next response from Teradici was seven days later on 3/16/11 at 7PM EST. The solution from Teradici did not work, and the support rep told me that he had reached the end of what he could do and that I needed to call VMware support. VMware support was who recommended I call Teradici. I was basically sent in a loop between two companies. It would have been nice if their support teams were on the same company in this incident. I ended up solving the problem with a workaround on my own.
2) Mouse Out-of-Sync Issue: This was opened on 3/28/11. I received a response back via email requesting more info the next day 3/29/11. I responded back two hours later, and then again the next day including a video of what was happening. I did not receive a response back from Teradici until 5/2/11. That's over a month. :smileycry: When they responded back a month later, I did not even bother continuing the conversation as at that point I was too frustrated to even continue and the ticket was subsequently closed.
I think VMware, Teradici, and users would benefit from a combination of forces. I'm not sure what the benefits of staying separate are.
Let's talk about this off list. Sending you a Private message now. For those listening, this isn't the norm at Teradici so I want to figure out how this occured and resolve it. Please send questions to support@teradici.com our goal is to be a great and free information source.
-Gunnar
Gunnar-
Are you, by chance, working with VMware support on their Support Request 11067728705?
If so, can you email me? My info is attached to that case.
Regards,
Rick
I'd love to see View agents for both Ubuntu and OSX server. I can create VMs with these guest OSs on ESXi (well, ok, not OSX just yet), but I also want to deploy virtual desktops based on those VMs since not all our users want to use W7. Work in progress, I've heard, but no confirmation.
Ciao, Rafael