Can't connect over PCoIP

[jferrua]

When trying to connect to a virtual desktop over PCoIP, the following error occurs: Connect Desktop Failed. We can still connect to the desktop over RDP. We tested it on multiple computers with different OSs and the error occurs each time. The firewall has been disabled and we are using View 4.6. The log files are as follows:

2011-07-29 14:07:10,618 DEBUG <DesktopWindow> [wswc_PCOIP] MMR enabled.

2011-07-29 14:07:10,841 ERROR <DesktopWindow> [wswc_PCOIP] Cannot connect to remoteMKS

2011-07-29 14:07:10,841 DEBUG <DesktopWindow> [wswc_PCOIP] MMR released.

2011-07-29 14:07:10,843 ERROR <DesktopWindow> [wswc_ui] FAILED to create the control: PCOIP

Any ideas what is causing this?

[cprawitz]

When you connect via RDP is it through the View Client? Also what type of equipment are you trying to connect from? Desktop Computer, Thin Client ect.... Make Model ect is helpful so that we can relate.

Thanks

[jferrua]

Yes, connecting over RDP is through the View Client. We are trying to connect from a desktop computer and they are Lenovo M58.

[pcerda]

Hi,

Check out this link with all the needed TCP/UDP ports:

http://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&externalId=1027217

Best Regards

Patricio Cerda