Weirs connection issues

[kopper27]

hi guys

View 3.1.3 - ESX 3.5 update 5

I got a weird issue guys that a user tries to connect and it won't connect

on Wyse he gets "xxxxx-xxxxx-xxxx-xxxxxx-xxxx: Connection failed" and tries to reconnect "Reconnect to xxxxx-xxxxx-xxxx-xxxxxx-xxxx Time remaining: x seconds" and nevers connects. at the top of the that message window says RDP

and in Vmware View client i get the error  "the connection to the remote computer ended"

sometimes after trying multiple times the desktop gets connected but

I don't know why sometimes work and sometimes do not

any idea what to check

the infraestructure was working ok

any logs to check or something?

thanks a lot

[MauroBonder]

the resolution of name with FQDN is correct ?

thid kb might solve

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=100673...

[kopper27]

Thanks Mauro, it is a networking issue...

customer is checking DHCP issue or networking issue

[mittim12]

Here is a KB article with log locations for VMware View, http://kb.vmware.com/kb/1027744.  The KB is for 4.5 but it may still help you. 

The issue seems to be isolated to a single user on multiple desktops?   I would check all of the usual connectivity problems like DNS and Firewall on both connecting computer and VDI machine.

[MauroBonder · Accepted solution]

OK Kopper,

Good luck.

If you need a help, i´m here.

and mittim too.

lol :smileysilly: