VMware Horizon Community
DaIceMan
Enthusiast
Enthusiast

VIEW 4.6 and ZeroClient audio issues

We recently are noticing audio problems with a Zero client connection after having installed the Teradici WHQL audio driver (1.0.0.5707) on a Windows 7 64bit VM. The audio works fine for some time, then just dies and you can only hear some wierd noises from time to time. The only way to fix it is to reboot the VM and the Zero Client. If we connect using the View client, the audio works fine.

  I was wondering if anyone had encountered this problem, as at the moment we have only one Zero Client (VP200) and cannot test it with other hardware to be sure it isn't the hardware, but I doubt it.

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Linjo
Leadership
Leadership

Try to give the VM one more vCPU to rule out contention in the guest.

Anything in the pcoip-server logs?

// Linjo

Best regards, Linjo Please follow me on twitter: @viewgeek If you find this information useful, please award points for "correct" or "helpful".
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cerick01
Contributor
Contributor

We are seeing the same issues with WYSE P20's and View 4.6. We have to cycle the Audio service and reboot the Thin Client. Are machines are dual core Win7 machines with 8GB of RAM - No contention.

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DaIceMan
Enthusiast
Enthusiast

As a follow up, removing the WHQL driver and reverting to the default output only one solves the issue, no more audio "disappearances". There must be some bug somewhere. Our Windows 7 VM is also 2 vCPUs and no contention is present.

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eeg3
Commander
Commander

The latest version of the Teradici PCoIP firmware (PCoIP Firmware 3.3.1) fixes an issue with audio and Windows 7 64-bit. I would recommend updating to that and seeing if it fixes your issue: http://techsupport.teradici.com/ics/support/default.asp?deptID=15164&task=knowledge&questionID=622

Resolved Issues:

  • Fixed USB audio issue with VMware View guests running Microsoft Windows 7 64-bit host OS
Blog: http://blog.eeg3.net
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