1 2 Previous Next 21 Replies Latest reply on Nov 19, 2012 3:19 AM by emuxevans

    Blank Screen on installation



      I'm evaulating VMWare player for my company, as we need other OSes

      for simple things and setup is giving me a blank window when I run it.

      Itegrity check is passed on the file, I've tried downloading it several

      time, as well as other versions. Still blank. I'm getting very

      frustrated.  http://communities.vmware.com/images/emoticons/angry.gif 



        • 1. Re: Blank Screen on installation
          a.p. Guru
          Community WarriorsUser ModeratorsvExpert

          Welcome to the Community,


          there are some known issues which can prevent VMware Player from installing.


          - run the installation from an empty folder (only the installation package should be there)

          - make sure your AV does not block js-Code (this is needed to display the installation screen)

          - make sure there are no processes running like webcam.exe or fixcamera.exe

          - run the installation package from the command line by adding /z "action"="install"

          - run the installation using "run as..." Administrator (e.g. in Vista)



          • 2. Re: Blank Screen on installation

            I've tried all of that including killing all processes that involve webcams. Anti-virus is turned off. This is really pissing me off....

            • 4. Re: Blank Screen on installation
              ulfsve Lurker


              I am receiving the same blank screen on installation. I'm running windows 7 32bit.  Is MS preventing competition from installing there programs?






              • 5. Re: Blank Screen on installation
                continuum Guru
                User ModeratorsvExpertCommunity Warriors

                I am writing a howto - please read




                Don't miss the steps listed as required after a first failed attempt.



                VMX-parameters- WS FAQ -[ MOAcd|http://sanbarrow.com/moa241.html] - VMDK-Handbook

                • 6. Re: Blank Screen on installation
                  Hiro14 Lurker

                  I have the same problem trying to install VMware Player on a Windows 7 64-bit pc.  I installed the player on another computer(also Windows 7 64-bit) and it worked fine.  The only difference I could see was that SP1 was installed on the first computer that didn't work.  If you have the Service Pack 1 installed on your machine try removing it and installing again.  Also, I know that Internet Explorer 9 beta creates some issues with programs not working.  Remove that also if you have it.  I hope this works for you. 


                  I will try to remove these things from the first computer.  Ill let you know if it works or not.

                  • 7. Re: Blank Screen on installation
                    solbirn Lurker

                    I just spent hours figuring a workaround to this issue. Completely insane...


                    Here is what I did:


                    If you have another version already installed you must uninstall it like this:

                    • Go to C:\Windows\Installer
                    • Add the "Authors" column and sort by it
                    • One of the .msi files with have a "VMware" author
                    • Double-click it and follow through with the uninstall steps


                    Then to install the new version you must extract the installer:

                    • Run cmd.exe as administrator with any method... (e.g. type cmd into the search box at the bottom of the start menu and when it shows up right-click on it and select: Run as administrator)
                    • Type in "cd the-directory-where-the-install-file-is" then hit enter (e.g. c:\users\bob\downloads\)
                    • Type "the-name-of-the-install-file.exe /e tempfolder"
                    • Give it a few minutes or so to finish..
                    • Go to that new folder (e.g. c:\users\bob\downloads\tempfolder\) and find the .msi file (for VMware Workstation it's named "vmware workstation.msi"), and run it


                    This worked for me. Good luck.

                    • 8. Re: Blank Screen on installation
                      Hiro14 Lurker

                      Nice work. Extracting the files from the .exe and running the .msi worked perfectly.   Thanks.  I still don't understand what was the problem.  Why didn't the .exe file run correctly?

                      • 9. Re: Blank Screen on installation
                        solbirn Lurker

                        I don't know exactly. My current bet though is, that because the error is jscript.dll - which vmware uses in the .exe installation/update, either microsoft updated a necessary file (i.e. jscript.dll itself or some other related dependency) or some other company did. (Reregistering the dlls didn't help so I tried uninstalling IE9, reverting to the old jscript.dll and that didn't help. I also thought maybe Google Chrome Frame, but uninstalling that didn't help either...) I hope VMware gets on top of it sometime soon. I don't want to have to do this every time there is an update...

                        • 10. Re: Blank Screen on installation
                          giba201110141 Lurker

                          Thanks man! I did what you did and it worked!

                          • 11. Re: Blank Screen on installation
                            MiCaDzgn Lurker

                            That worked thank you

                            • 12. Re: Blank Screen on installation
                              First8 Lurker



                              I had the same problem on my Windows 7 machine. During the VMWare Workstation 7 installation the window kept being blank without any information or options except the title in the titlebar.

                              That's when I found this thread and the suggested workaround. The workaround worked, but still I was not statisfied, because I knew that the installer worked earlier, when I installed VMWare for the first time. So I dug a little deeper and found the root problem for this issue.


                              One of Microsoft updates screws up the Internet Zone settings in the registry, and this is why Javascript is not called in applications. To fix this open the registry editor

                              >>> (Start > Run > regedit.exe)

                              and search the entry

                              >>> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\

                              There you should have some folders 0, 1, 2, 3 and 4. In my case I had a folder named "L" before the 0.

                              If you have this, delete the "L" Folder and restart your System.

                              Afterwards the installer should work again like it's supposed to be.


                              Hope that helps.

                              • 13. Re: Blank Screen on installation
                                solbirn Lurker

                                Thanks man.


                                Great find. I speculate L stands for the "Local" zone.

                                I can't believe VMware or Microsoft haven't done anything offical yet.

                                • 14. Re: Blank Screen on installation
                                  Greeny.FM Lurker

                                  First8 is right and this works, except it's not "L" letter but "└" (unicode #2514 iirc) symbol
                                  Thank you.

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