1 2 3 Previous Next 38 Replies Latest reply on Sep 21, 2010 5:52 AM by steverding Go to original post
      • 30. Re: View can not connect to agent with PCoIP
        DDunaway Novice

        One question I would ask everyone is, in what fashion did you update your templates?

        Did you uninstall the 4.0.x agent then install the 4.5, or did you just install the 4.5 right on top of it?

        Did you remove VMware tools and reinstall it before or after you updated the agent?

         

        I have been using the same templates since the VDM 2.5 days and each time an update was released I would run into issues like these. When I would call VMware I would get asked these same questions.

         

        Ultimately I would end up building a new template just to be sure I did not have any remnants of old agents on my templates.

        For those of you that are still having issues, have you tried a fresh template?

         

        I have not yet updated my environment to 4.5. I will report any issues or tips I come across when I do so.

         

        David

        • 31. Re: View can not connect to agent with PCoIP
          DaIceMan Enthusiast

          In my case, I updated the agent then the tools. The XP VMs needed to have the tools reinstalled if I did it the other way around. I just tried a fresh Windows 7 64bit machine but still no luck connecting over PCoIP from an XP or W7 client. I'll keep digging.

          • 32. Re: View can not connect to agent with PCoIP
            nnmansoori Enthusiast

            I have vSphere 4.1, View 4.5, and both RDP and PCoIP, working fine with both Windows 7 and XP.

            • 33. Re: View can not connect to agent with PCoIP
              DaIceMan Enthusiast

               

              An update on my tests: everything works after following these steps:

               

               

              Windows 7 32/64 VMs: install VM Tools first then VIEW 4.5 agent. Doing it the other way around results in black screen issue and disconnect. Repairing the VIEW agent (if installed after VM tools) also resolves the problem.

               

               

              Windows XP 32 VMs: install VIEW 4.5 agent THEN tools. Doing it the other way around results in black screen issue and disconnect. Repairing/reinstalling the vm tools resolves the problem.

               

               

              As a side note, uninstalling VM Tools will allow you to test the VM and see if you bypass the blank screen issue on windows 7.

               

               

              Tested from XP 32 and Windows 7 64 bit clients.

               

               

              More things to double check:

               

               

              - be sure your VM is Hardware version 7 (the VMware VGA driver uses an interrupt which hardware version 4 does not consider)

               

               

              - Check firewall(s) and if in doubt disable completely for testing

               

               

              Have fun

               

               

              • 34. Re: View can not connect to agent with PCoIP
                steverding Enthusiast

                Hm, sadly i can't reproduce this success. I installed as advised in DaIceMan's post and nothing changed for me. Still black screen and no connection via PCoIP from XP-32 client to XP-32 VM.

                • 35. Re: View can not connect to agent with PCoIP
                  DaIceMan Enthusiast

                   

                  What you report is rather awkward - you can connect from W7 clients but not from XP. Theoretically you should have the same behaviour if it were a VM side (VGA driver or some other issue on the VM) issue, but you don't. If you connect to the VM through the console and then connect from an XP client, do you see the logon session commence and the screen go blank on the console? If you enter from the console and set a low resolution (800 x 600) and logoff, when you attempt to connect from the client do you see it resize? It seems to me that the VM side is working (as it works connecting from windows 7 clients as you reported) but something is blocking the connection with your XP clients, maybe some GPO or firewall - please make sure that there is traffic between XP client and VM.

                   

                   

                      If when you attempt to connect from your XP client to your VM, you don't see any screen resize or activity from the console then the XP client is simply not reaching the VM so there must be something blocking PCoIP traffic (TCP/UDP port 50002) or something you have on the client XP machine is interfereing, I cannot think of anything else. Let me know what happens.

                   

                   

                  • 36. Re: View can not connect to agent with PCoIP
                    crmstevew Novice

                     

                    Is the session still starting on the vDesktop VM after the black screen? This says the session actually starts it just cannot be rendered at the client.

                     

                     

                    Also, I think I was told that VMware changed its default port number for PCoIP to UDP 4172 (View 4.5), so there should not be any screen opening if it is a port block issue.

                     

                     

                     

                     

                     

                    • 37. Re: View can not connect to agent with PCoIP
                      DaIceMan Enthusiast

                      Yes, Steve is absolutely right, I forgot (again): Teradici registered port 4172 with IANA, 50002 is no longer used (but keeps popping up in my mind...)

                      • 38. Re: View can not connect to agent with PCoIP
                        steverding Enthusiast

                        Shame on me : It looks like i had a broken client. I used a fresh deployed XP-32 notebook with a new 4.5 view Client and now it works.

                         

                        Thanks for all the help

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