3 Replies Latest reply on Sep 9, 2010 3:18 AM by ShekharRana

    VM freezes when opening any explorer related programs

    chuels Novice

      Hello together,

      I hope someone has a hint for me, how to proceed and fix this issue.

       

      General Information ESX host:

      ESX 2.5.1 build version 14182

      8 GB RAM

      3 NICs

      2 MP Xen Procs (IBM x246)

      SCSI Storage enclosure 1 TB

       

      General Information VM:

      Windows 2003 Standard VM SP2

      1,5 GB RAM

      1 vCPU

      2 vmdk files attached

      Fileserver Service

       

      Issue:

      The VM will freeze as soon as a user is opening an explorer window or diskmgmt.mmc. The full VM gets unresponsive in the VC Console and from the network.

      I couldn't find any errors in the logs on the ESX host, but I could find some errors in the VM log (tail output from the vmware.log)

       

      Sep 02 10:59:35: mks| MKS IPC closed the connection with thread mks (0x81a5950)

      Sep 02 10:59:35: mks| MKS server disconnecting thread.

      Sep 02 11:05:03: ide0:0| ATAPI_CDROM: readv for /dev/cdrom failed: Input/output error

      Sep 02 11:05:03: vmx| DISK: DISK/CDROM timeout of 37.845 seconds on ide0:0 (ok)

      Sep 02 11:05:41: ide0:0| ATAPI_CDROM: readv for /dev/cdrom failed: Input/output error

      Sep 02 11:05:41: vmx| DISK: DISK/CDROM timeout of 38.259 seconds on ide0:0 (ok)

      Sep 02 11:11:17: ide0:0| ATAPI_CDROM: readv for /dev/cdrom failed: Input/output error

      Sep 02 11:11:17: vmx| DISK: DISK/CDROM timeout of 37.869 seconds on ide0:0 (ok)

      Sep 02 11:11:55: ide0:0| ATAPI_CDROM: readv for /dev/cdrom failed: Input/output error

      Sep 02 11:11:55: vmx| DISK: DISK/CDROM timeout of 37.614 seconds on ide0:0 (ok)

       

      So any hint about the further investigation would be helpful and any tip to solve the issue more than welcome.

       

      Thanks for your comments

       

      Carsten