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ietres
Contributor
Contributor

Purple Screen and Crash!!

Hi, I'm testing vmware ESXi 4, but I'm having troubles, randomly my server crashes and takes out a purple screen of death, after crashing I can just reboot the server, and there is no logging to check, the only thing I can show is a screenshot (see attachment).

What can I do?

Any suggestion???

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marcelo_soares
Champion
Champion

Maybe a hardware problem, maybe not... check if you have (I think you already have by the build number) this patch installed:

http://kb.vmware.com/kb/1014886

Also you can call your hardware vendor support to check memory.

Marcelo Soares

VMWare Certified Professional 310/410

Virtualization Tech Master

Globant Argentina

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Marcelo Soares
Borja_Mari
Virtuoso
Virtuoso

Hi,

it can be a hardware problem. Check the memory using a tool like memtest.

You should be 100% confident about if your hardware is supported by esxi 4. I would recommend you check this post to know all you can need about esxi4 compatibility guides.

Hope this helps you Smiley Happy

Regards/Saludos,

Pablo

Please consider awarding any helpful answer. Thanks!! - Por favor considera premiar las respuestas útiles. ¡¡Muchas gracias!!

Virtually noob blog

------------------------------------------------------------------------------------------------- PLEASE CONSIDER AWARDING any HELPFUL or CORRECT reply. Thanks!! Por favor CONSIDERA PREMIAR cualquier respuesta ÚTIL o CORRECTA . ¡¡Muchas gracias!! VCP3, VCP4, VCP5-DCV (VCP550), vExpert 2010, 2014 BLOG: http://communities.vmware.com/blogs/VirtuallyAnITNoob
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golddiggie
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Champion

What are you using for server hardware?

VCP4

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J1mbo
Virtuoso
Virtuoso

As suggested above, start with a RAM test. On the WIndows 7 installation CD there is a utility under recovery, tools.

Please award points to any useful answer.

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ietres
Contributor
Contributor

I have 2 iddentical servers, the servers are Acer Altos R720 with 10GB RAM

I was running ESXi 3.5 on both servers for about 1 year with no problems, now we are planning to upgrade our systems buying a san storage and the official vmware vsphere standard, but before of that I wanted to test the servers with the new version ESXi 4.0, the one included in vsphere, and there was my surprise.

This was the procedure, I moved all my virtual machines working on server1 to server2, and after that i installed version 4 in server1, then all my problems beggan. I've passed memtest for about 2 days with no problem. Now my only sollution is to reinstall version 3.5, but in this case I won't buy vsphere.

Any other suggestion??

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Borja_Mari
Virtuoso
Virtuoso

Hi,

can you enumerate exactly the hardware components of you Acer machine?

  • Disk controller

  • CPU model

  • Ethernet controllers

  • etc

Regards/Saludos,

Pablo

Please consider awarding any helpful answer. Thanks!! - Por favor considera premiar las respuestas útiles. ¡¡Muchas gracias!!

Virtually noob blog

------------------------------------------------------------------------------------------------- PLEASE CONSIDER AWARDING any HELPFUL or CORRECT reply. Thanks!! Por favor CONSIDERA PREMIAR cualquier respuesta ÚTIL o CORRECTA . ¡¡Muchas gracias!! VCP3, VCP4, VCP5-DCV (VCP550), vExpert 2010, 2014 BLOG: http://communities.vmware.com/blogs/VirtuallyAnITNoob
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marcelo_soares
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Champion

Have you checked HCl and BIOS information? According to it, you need bios version "Intel Corporation 2.0" for ESXi4.0 U1 and "Intel Corporation" "FRU Ver 0.05" for ESXi 4.0.

Can you call Acer support and request the BIOS check for version and upgrade if is the case?

Marcelo Soares

VMWare Certified Professional 310/410

Virtualization Tech Master

Globant Argentina

Consider awarding points for "helpful" and/or "correct" answers.

Marcelo Soares
ietres
Contributor
Contributor

I think I have the problem solved, what I've done?? update SAS controller firmware. I'll wait a couple of weeks and if everything is still running ok, then I'll close the topic.

Thanks everyone.

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aminghaffari201
Contributor
Contributor

Hello
I have a problem by server HP DL320 G6 with External RAID Controller with two hard disk(Mirror) and vmware vSphere 4 or 4.1.
When I install vmware vsphere 4 or 4.1 after a reboot system is up and every think is ok, but in CONFIGURATION>MEMORY> if change capacity of RAM after a reboot I have PUROLE SCREEN (Please see attached file). Some times after install a vsphere and reboot esx server I have this problem.
In BIOS is disabled ASR, Virtual Disk Install and set the Power Regulator for ProLiant to OS Control Mode but this problem is always for me. Please help me for this problem.  Thanks a lot.
Sincerely Yours
--
Amin Ghaffari
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