Unable to patch Windows 2003 with Update Manager

[tomaddox]

I'm running Update Manager 1 Update 1, and I can patch ESX hosts with no problem. When I attempt to scan or patch a Windows virtual machine, however, I receive the error message "There are errors during the operation" followed by "An unknown internal error occured during the required operation on . Please check the logs for more details and retry the operation." The host ESX servers are running version 3.5.0 build 84374, and the VMs have the most recent version of VMWare Tools. Can anyone point me in the right direction to troubleshoot this issue?

[kjb007]

Have you checked your scheduled task as well as your configured baseline to make sure you are downloading windows patches? Have you attached a baseline to multiple vm's?

Are you having an issue with only WIndows 2003?

-KjB

[tomaddox]

It looks to me as though the patch download task is configured to download Windows updates, in that the "All Windows Updates" box is checked. When I run the task manually, it appears to complete correctly, as well.

I have attached the baselines to the Datacenter containing the virtual machines I'm trying to patch, and the baselines appear in the folders and virtual machine entries within that datacenter. The problem affects all virtual machines, which includes Windows 2003, 2000, and XP. I should also clarify my initial post; the update process initially worked on a couple of templates but has since ceased to work on any VM or template.

[kjb007]

Check your update manager logs (C:\Documents and Settings\All Users\Application Data\VMware\VMware Update Manager\Logs)

They may have some important bit of information there regarding the failure.

-KjB

[tomaddox]

Ah ha. Here we have some indication of what broke during the scan operation, although it is not terribly revealing to me. The basic culprit is probably somewhere in the "Connection closed by server" errors. Running a remediation operation results in the same basic output.

Mapping ISO 'E:/applications/VMware/VMware Update Manager/Data/vm-meta-ettibyyhlqhwbjct.iso' to VM: DRSFOW2K-SH1

Connection closed by server

Unable to map ISO 'E:/applications/VMware/VMware Update Manager/Data/vm-meta-ettibyyhlqhwbjct.iso'; Connection closed by server

Runtime error: Connection closed by server

SingleOnlineScanTask encountered error: Runtime error.

Removing callback for VM vm-9123

Filter removed for : session[4C2739CC-FC38-4A78-9B9B-E1BDC7712B83]8EA1837C-8E2A-4ADF-98B9-9C0286213160

A subTask finished: VciOnlineScanTask

SerializeToVimFault fault:

(integrity.fault.ScanFailure) {

dynamicType = ,

key = "reason",

value = "",

}

],

msg = ""

}

[kjb007]

There was a failure when update manager tried to map the iso. Is your cd drive in your vm in use?

-KjB

[tomaddox]

Not to my knowledge. I've tried changing the device settings on the CD ROM, and nothing seems to help. We have auto-insert notification turned off via Group Policy, however. Would that be problematic?

[kjb007]

Hmm. It should not, because the mount should succeed, and then the agent should use the mounted iso to install. Have you checked the update manager agent is installed correctly, or even try to manually install the agent? It's located under your update manager install location under \docroot\vci\guestAgent.

-KjB

[tomaddox]

I uninstalled the guest agent and reinstalled it, and it seems like that went smoothly, but the scan operation still fails in the same way.

[kjb007]

I suggest you open a case with VMware to see if this is a known issue internally.

-KjB

[Russell0311]

Hi

did you manage to solve this as I have the same problem?

thanks

Russell