ESX4i on Dell R710 has lost QLA2640 HBA Storage devices

[John_Balsillie]

Hi,

We have an issue at present with ESX4i on a Dell PE R710 with dual single port QLA2640 FC HBAs. The host has been restarted and the HBAs have disappeared form the list of Storage Devices under Host.Configuration. The HBAs are correctly seated, cabled and listed during POST. They were previously listed, working and providing access to a FC SAN. Reboots and rescans have not helped.

Any pointers or similar experience would be greatly appreciated.

John Balsillie

VCI VCP

Explorer IT Services Pty Ltd

[Dave_Mishchenko]

Are you able to find any errors in the vmkernel log?




Dave

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[John_Balsillie]

There are many entries in the logs, with no references to text "qla" in the hostd, messages or vCenter agent logs. There is one message in the messages log containing text "qlogic" but not at all helpful in resolving the problem.

The Qlogic adapters are seen by the hw as reference to then is displayed during post, furthermore access to the hba BIOS during post is possible. It is ESXi only that cannot see the devices.

Re-install ESXi?

John Balsillie

VCI VCP4 VCP3

Explorer IT Services Pty Ltd

[Dave_Mishchenko]

A repair might be the quickest way to fix it. If you have console access you could also run lspci / lspci -p to see if ESXi is able to see the devices and if a driver is loaded for the card.