7 Replies Latest reply on Nov 18, 2008 2:33 PM by spenderg

    Unable to connect a Symbol handheld scanner

    BrianDunning Novice

      I'm trying to connect a Symbol MC9090CE scanner Windows XP on Fusion. Windows always replies with "USB Device Not Recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it." This message flashes and reappears for several minutes before finally stopping. ActiveSync 4.5 says "No Connection" and sees no devices.


      I also have a Garmin iQue which connects immediately and with no problem.


      Steps I've taken: Uninstalling and reinstalling ActiveSync. Deleting all USB drivers and rebooting. Trying different USB cables and different USB ports. Hard booting the Symbol MC9090CE. Restarting Windows. Searching fruitlessly on Symbol's support web site for any drivers or updates.


      Any further suggestions?