10 Replies Latest reply: Aug 11, 2008 10:33 PM by Rumple

A general system error occurred: Internal Error

ufo8mydog Aug 11, 2008 5:10 PM

Hi there,

I'm completely puzzled by this error "A general system error occurred: Internal error"

I am using a trial VI Client (55 days remaining) with one ESX 3.5 host. The VMs are stored on an iSCSI SAN. I added several VM's and was able to load the O/S and start them up.

However, for no good reason after a couple of days it started popping up with "general system errors" when I attempted to power on the virtual machines. I can still create new VM's, there is a VM that is still running, and judging from the SAN the host has had a continuous connection to the LUNs.

Just to finish off the saga, last night I changed the time on the ESX host. It miracously started working and powering up VMs on command - but as soon as I added an additional VM things went pear shaped.

1. Re: A general system error occurred: Internal Error

ryath Aug 11, 2008 6:31 PM (in response to ufo8mydog)

I am also suffering this problem. Just setup 1 new server, ESX 3.5 Update 2 and configurd the basics and boom internal error. I setup a HP server last week, VM's ran fine. Now its internal error.

Time is correct on both.
License is trial with at least 40 days left on both.

So yeah no idea.
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2. Re: A general system error occurred: Internal Error

BUFFALOIT Aug 11, 2008 6:41 PM (in response to ryath)

I am also suffering this problem.

problem happend on 4 ESX 3.5 U2 Servers.

License is not trial but perchaced.
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3. Re: A general system error occurred: Internal Error

timw18 Aug 11, 2008 6:44 PM (in response to ryath)

Check out the following post for possible solutions to this issue http://communities.vmware.com/message/523893
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4. Re: A general system error occurred: Internal Error

McBain Aug 11, 2008 6:46 PM (in response to ufo8mydog)

Might be this issue see here -> http://communities.vmware.com/thread/162377?tstart=0
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5. Re: A general system error occurred: Internal Error

mattjk Aug 11, 2008 6:50 PM (in response to ufo8mydog)

Quite possibly your problem / related: http://communities.vmware.com/thread/162377
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6. Re: A general system error occurred: Internal Error

krival96 Aug 11, 2008 6:52 PM (in response to mattjk)

http://www.vdi.co.nz/?p=18

same issue with us
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7. Re: A general system error occurred: Internal Error

ufo8mydog Aug 11, 2008 7:01 PM (in response to mattjk)

Hi there,

That was exactly the problem, thanks for that. As soon as i changed the time back to Aug 10 and turned off NTP everything turned back to normal.

I can imagine that a lot of people would be affected by this bug!
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8. Re: A general system error occurred: Internal Error

c1nt4x3rr0r Aug 11, 2008 7:11 PM (in response to ufo8mydog)

I too am having this error, and it started this morning. I have 5 ESXi hosts, all licensed, all exhibiting the same behavior. If I set the time back (a few days) on the host using the VIC, I am then able to start up my clients.

I called Support, but since I didn't have a valid contract I was shot down.

This is a great product, but if VMware won't help me with something that's obviously broken without charging me $1200, then I'll probably have to switch to Hyper-V. I've already got all the licensing and support for it...
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9. Re: A general system error occurred: Internal Error

Gonecase Aug 11, 2008 8:30 PM (in response to ufo8mydog)

This is some bug in ESX 3.5 U 2. The workaround for the moment is to stop NTP service and change the date of the system to anything before 12th Aug. And wait for the patch/fix from VMware
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10. Re: A general system error occurred: Internal Error

Rumple Aug 11, 2008 10:33 PM (in response to Gonecase)

They have obviously coded the date function incorrectly (probably like a CDN region) where the first number is day, second is month and so as soon as the 13th month rolls around it pukes...

I usually see it with american software when someone decides that they should run their computer with the Canadian region and half their apps fall down and go boom...
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