Skip navigation

Alert 'Acknowledgement'

score 20
You have not voted. Active

Other alerting systems have a one click "acknowledge" option which will inform users that an alert is being handled. This is similar to the 'snooze' functionality already in place, but would also include who acknowledged it in the communications (email or webhook) and a default time period before it is re-enabled (e.g. 30 mins) rather than a user selectable period. Snoozing also currently truncates the event at the point of snooze which obscures the duration of the problem when the full period needs to be known for post-mortem and RCA. 'Ack'ing an alert would simply stop repeated notifications but continue to mark the timeseries


Vote history