User immidiatly logsoff after logging in/ View client uninstall from view agent VM/ Nested view clients

Version 1


    Issue:

     

    After uninstalling view client 3.2 from a windows 7 VM which is running view agent inside it, The user(local or domain) immediately logs off after logging in.

    If the user is added to the local admin account them he is able to login.

     

    Symptoms:

     

    When you try to log on to a Windows 7-based computer, you briefly receive a "Welcome" message, and then you are logged off

     

    Security events on the affected VM:

    The user that is logged in or other users show as the below event.

     

    Windows Event 4634

    An account was logged off.

     

    Subject:

          Security ID:  ANONYMOUS LOGON

       Account Name:  ANONYMOUS LOGON

       Account Domain:  NT AUTHORITY

       Logon ID:  0x149be

    Logon Type: 3

     

     

    This event is generated when a logon session is destroyed. It may be positively correlated with a logon event using the Logon ID value. Logon IDs are only unique between reboots on the same computer.

     

     

    The Application events on the affected VM show that following warning:

     

     

    The Windows logon process has failed to spawn a user application. Application name: . Command line parameters

     

    Source: Winlogon

    Event ID: 4006

    Level: Warning

     

    Follow below article to modify registry

     

    Resolution:

     

     

    This issue happens because the view client after uninstall corrupts the view agent registry entries (winlogon--> Userinit--> registry entries)

    The main registry entry that is corrupted is scanner redirection.

     

    To resolve this issue

    - After uninstalling the view client

    - Reboot the VM

    - Repair the view agent installation by running the installer.

    - Reboot the VM

     

    Alternatively you can change the registry entries

     

    https://support.microsoft.com/en-us/kb/929825