vRA 6.2 - Services unregistered and one service is unavailable state.

Version 1
Visibility: Open to anyone


    Symptoms:

    • 404 error messages on both of the appliances.
    • Services unregistered and one service is unavailable state.
    • Machine provisioning stuck on "in progress" and time out after a long time.


    Cause:

    vRA Appliances in a clustered configuration have to come up in the opposite order they went down in due to RabbitMQ component.


    Resolution:

    This was resolved by using the correct shutdown procedure.

    The correct shutdown order in clustered vRA appliances:

    • Shutdown Node-2
    • Shutdown Node-1

     

    Startup order:

    • Start up Node-1
    • Start up Node-2

     

    This will correctly start and initialize the RabbitMQ component to properly register all components.