After deployed VIO OVA, and the vApp powered on, the VIO UI plugin may not show up in the vSphere web client even with log out/log in. We can use below steps to check the root cause:
- Check whether the extension has been installed correctly
Browse https://<VC>/mob/?moid=ExtensionManager to check whether extensionList["com.vmware.openstack.ui"] is there or not. If this extension is there, then double check the url field https://<VC>/mob/?moid=ExtensionManager&doPath=extensionList%5b%22com%2evmware%2eopenstack%2eui%22%5d%2eclient as below:
If above URL is accessible in the VM which hosting the vSphere web client service, then it means that the installation is successful.
- Check the vSphere web client service logs VMware KB: Location of vSphere Web Client service logs
Sometimes, the plugin cannot be installed correctly for some reasons, here are some common issues:
- OutOfMemory issue, in this case, we can fix it by increase the heap size of the server VMware KB: Configuring Tomcat server settings in VMware vCenter Server 5.1 and 5.5
[2015-01-16 10:48:25.313] [INFO ] vc-service-pool-15800 70005283 100098 200014 com.vmware.vise.extensionfw.impl.PackagesDeployer Deploying plugin package 'com.vmware.openstack.ui:18.104.22.1687496'. [2015-01-16 10:48:25.354] [INFO ] vc-service-pool-15801 70005283 100098 200014 com.vmware.vise.vim.extension.VcExtensionManager Done expanding plugin package to C:\ProgramData\VMware\vSphere Web Client\vc-packages\vsphere-client-serenity\org.os.vmw.plugin-22.214.171.1247496 [2015-01-16 10:50:55.838] [ERROR] vc-service-pool-15800 70005283 100098 200014 com.vmware.vise.extensionfw.impl.SpringBundleDeployer Error deploying file:/C:/ProgramData/VMware/vSphere%20Web%20Client/vc-packages/vsphere-client-serenity/com.vmware.openstack.ui-126.96.36.1997496/plugins/jackson-core-asl-1.9.5.jar javax.management.RuntimeErrorException: java.lang.OutOfMemoryError: GC overhead limit exceeded at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.rethrow(Unknown Source)