Frequently Asked Questions on VMware Hands-on Labs

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    VMware® Hands-on Labs: Frequently Asked Questions


    Q. What are VMware Hands-on Labs?

    A. VMware Hands-on Labs is a free online portal created by VMware which provides

    access to the latest products in a tested and documented cloud based virtual lab environment.


    Q. Do I need to install any products or have dedicated hardware to run the VMware Hands-on Labs ?

    A. No. The VMware Hands-on Labs are fully licensed, tested and documented environments you can access using a browser.


    Q. I am not sure I can finish the labs in the given time frame provided - is it possible for me to come back and take the lab later and will my session be preserved ?

    A. You can take the labs as many times as you want - there are no restrictions on this and it is not expected you finish a lab within the given time frame (4 Hours) Your session will be preserved for a set time (this can vary between lab from 2 - 4 hours) but after this session your lab time will expire.


    Q. Why are there time restrictions on the labs ?

    A. We have over 100k users (December 2013) and need to balance capacity carefully - restricting time per lab is one way we address this.


    Q. What is the Official URL for the Public Hands-on Labs ?

    A. Please book mark:

    Q. What products are used to run the VMware Hands-on Labs?

    A. VMware runs and operates its on Datacenter and we are using VMware vCloud® Suite - vSphere®, vCloud Director™ and vCenter™ Operations Manager™.


    Q. What labs are available through the Hands-on Labs?

    A. We have over 30 labs on the latest VMware products, including vSphere with Operations Management™,

    vCenter Site Recovery Manager™, Horizon™ Suite, and vCloud Hybrid Service™., NSX, VSAN, vCOPS and many more.  We also have partner-created

    labs for you to explore joint product solutions.


    Q. What browsers are supported with Hands-on Labs?

    A. We support latest versions of Chrome, Firefox and Safari. Internet Explorer is not supported today and we are actively working on support for 2014.


    Q. What are the networking requirements in order to run Hands-on Labs?

    A. We recommend you have at least 300 - 500 Kbps or of bandwidth per client and 240ms or LESS of latency. PLEASE NO WIFI - use cabled, dedicated networking.


    Q. Are lab manuals available in languages other than English and how do i switch settings ?

    A. Yes. Visit for the full list with instructions on how to change your settings.


    Q. How can I get help if I have a question about the labs?

    A. Please use our help alias or visit the support community -

    Q. Where else can I get more information about Hands-on Labs?

    A. We update our Hands-on Labs blog and Hands-on Lab Twitter with latest information and keep our users informed through our HOL Blog and Facebook

         Twitter @vmwarehol  | Blog http://blogs/ | Facebook

    Q. Are the lab manuals available online as a PDF?

    A. Yes - you do not have to load a lab to review the lab manuals. Visit:

    Self Help - Trouble Shooting Hands-on Labs

    Q. I am having trouble connecting to a lab - what steps can I do to troubleshoot the issue?

    A. Here are some basic tips.

    • 1. Make sure you are using the latest version of the supported browsers and clear your cache / cookies and reload again.
    • 2. Make sure you are able to reach the labs through your network by trying to take the lab in a different network - sometimes corporate networks have proxies that will deny a console connection.
    • 3. Make sure you have the recommended bandwidth and latency to run the application correctly.


    Q. I keep getting disconnected from my lab console and get a "Red Frowny Face" What steps can I take to prevent this ?

    A. Log into your account and run our self serve speed test tool to diagnose your network connection Please bookmark this link

    If your latency is higher than 300 MS this could be indicator that there is a problem with your network connection. You can refresh you session and try again. If the problem persists please use our help alias so we can check our back end infrastructure to ensure all systems are go.


    Q. I am having trouble connecting with my Browser what can I do ?

    A. Please make sure your browser accepts 3rd Party Cookies. If you are in an environment where this is not possible you can use our