Frequently Asked Questions VMware Hands-on Labs Tips & Tricks, Trouble Shooting

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    VMware® Hands-on Labs: Frequently Asked Questions, Trouble Shooting Tips and Tricks

     

    Q. What are VMware Hands-on Labs?

    A. VMware Hands-on Labs is a free online portal created by VMware which provides

    access to the latest products in a tested and documented cloud based virtual lab environment.

     

    Q What is the first thing I need to do before taking a VMware Hands-on Lab ?

    A. Please use our Compatibility Checker to make sure your browsers are current and your network will support the service - VMware Learning Platform

     

    Q. Do I need to install any products or have dedicated hardware to run the VMware Hands-on Labs ?

    A. No. The VMware Hands-on Labs are fully licensed, tested and documented environments you can access using any modern browser.

     

    Q Can I use Hands-on Labs Licenses for my own product evaluations ?

    A. No you cannot. This violates VMware license agreements and can put you and your organization in direct violation of our terms and conditions.

     

    Q. I am not sure I can finish the labs in the given time frame provided - is it possible for me to come back and take the lab later and will my session be preserved ?

    A. You can take the labs as many times as you want - there are no restrictions on this and it is not expected you finish a lab within the given time frame (1.5 Hours) Your session will be preserved for a set time after this session your lab time will expire. The labs are built modular so you do not need to start from the beginning.

     

    Q. What if I am running out of time on while taking a lab, can I request more time ?

    A. The "Extend" button in the console - lower right next to the time clock for more time in the labs. Every click of the Extend button gives you an additional hour of lab time.  You may click the Extend button up to eight times, for a total lab time of 9.5 hours.

     

    Q. Which topics are covered in the Hands-on Labs ?

    A. We have over 70 labs on the latest VMware Products and Solutions, including but not limited to Sphere with Operations Management™,

    vCenter Site Recovery Manager™, Horizon™ Suite. NSX, Virtual SAN, vRealize Operations, vRealize Automation, AirWatch and many more products.  Be sure to check our websites for latest releases.

     

    Q. When are the Hands-on Labs refreshed ?

    A. We develop content two times a year. At the beginning of the calendar for VMworld.

     

    Q. What browsers are supported with Hands-on Labs?

    A. We support latest versions of Chrome, Firefox, Safari and Internet Explorer 10+

     

    Q. What are the networking requirements in order to run Hands-on Labs?

    A. We recommend you have at least 300 - 500 Kbps or of bandwidth per client and 240ms or LESS of latency. We find that taking a lab in a shared Wifi network may result in a less than optimal experience. If you do not have complete control of your WIFI network we recommend you use cabled, dedicated networking.

     

    Q. Where can i find the Lab Manuals, and are they available in PDF, HTML, and various Languages ?

    A. Yes of course. Please visit http://docs.hol.vmware.com/for the full list of labs and the languages available.

     

    Q. Can you change the default language for a lab?

    A. Yes. Please visit http://docs.hol.vmware.com/announcements/nee-localization.pdf

     

    Q. What are some of the resources for help and feedback ?

    A. Stay connected with us !

         Twitter @vmwarehol  | Blog http://blogs/vmware.com/hol | Email hol-feedback@vmware.com

    Q. How can I send text to the VM while I am taking a lab ?

    A. This is a new feature added recently - and can be done easily after your lab has started.You can see our YouTube video for more details.

     

    Trouble Shooting Hands-on Labs - Tips and Tricks

     

    Q. My lab is very slow to respond and take a very long time to load what can i do ?

    A. Please be sure your local networking meets our minimum requirements -  you can do so by running our speed-test app - http://labs.hol.vmware.com/speed-test (you must be logged into the portal when running the tool) The results will give you some guidance on how well your lab will run based on the distance from our Datacenters. Take a screen shot of the results and send them to our alias for help.

     

    Q. I have run into a step that is not working in the Lab what should i do ?

    A. There are 3 things you can do.

     

    #1. Make sure you did not miss any prior steps in the Lab Manual

    #2 Make sure the Lab Status on your Desktop indicates the Lab is ready.

    #3 End your lab and start a fresh Lab. If none of these steps work please be sure to send us a note with details description of the problem.

     

    Q. What information do I need to gather when reporting a problem ?

    A. Take a screen shot of the lab you are taking - be sure to include the entire screen so it shows us the URL, Lab name and very important the step where you are having problems.

     

    Q. Should I allow my browser accept 3rd party cookies ?

    A. Yes.

     

    Q. I am having trouble connecting to a lab - what steps can I do to troubleshoot the issue?

    A. Here are some basic tips.

    • 1. Make sure you are using the latest version of the supported browsers and clear your cache / cookies and reload again.
    • 2. Make sure you are able to reach the labs through your network by trying to take the lab in a different network - sometimes corporate networks have proxies that will deny a console connection.
    • 3. Make sure you have the recommended bandwidth and latency to run the application correctly.
    • 4. Check to see if the network you are in has deployed an AV system - these are very hard to spot and the best way to see if its your local network is to test it from a different network.

     

    Q. Can I adjust the screen size on my desktop ?

    A. Yes you can for the duration of your lab experience. You can resize your desktop the way you normally change your resolution Windows 2012 R2 desktop. Keep in mind this will increase the bandwidth you use. Right Click on the Desktop and do the Screen Resolution.

     

    Q. When visiting https://labs.hol.vmware.com I see a message in browser "This Connection Is Not Private" or "Secure Connection Failed". Why does this occur?

    A. The VMware Learning Platform does support SSL to make sure all credentials are encrypted but the initial site is found using HTTP not HTTPS. Use http://labs.hol.vmware.com. If your organization requires HTTPS use https://www.vmwarelearningplatform.com/HOL

     

    My VMware Troubleshooting

     

    The below questions and answers are relevant to the following labs:

    • VMware Cloud Services: HOL-1884-01-HBD
    • VMware Cloud on AWS:  HOL-1887-01-EMT

     

    Q. My email address was not found with a running lab ?

    A. The email address used to login to Hands-on labs must match your My VMware email address. Logout of Hands-on Labs and login using a valid My VMware email address. If you do not have a My VMware account Register and make sure to match your email address used for the Hands-on Labs login. After creating a new My VMware account return to Student Check-In and Search again. Only labs that are still active (have not expired or ended) will be shown during Student Check-In.

     

    Q. Why do I see "Invalid Email Address" during Student Check-In process ?

    A. The searched email address was not found in My VMware.  You must create a new My VMware account that matches your Hands-on Labs email address. Register to create a new account. Complete all required fields. Validate the new email address from your personal device. Return to Student Check-In and Search again.

     

    Q. Why do I see "Your VMware profile is incomplete" during Student Check-In process ?

    A. Your My VMware email address was found but there are missing fields in the profile. Login to My VMware and edit your Profile. Look for required fields that are missing information.  First Name, Last Name, Department, Job Role, Industry, Business Phone, Address, City, Zip Code and Country are mandatory fields.  Make sure to SAVE your profile before trying the "Click to Validate" again. Sometimes a few minutes is needed before profile changes are active. Close and re-open Chrome web browser within lab if "Click to Validate" is returning same response after profile saved.

     

    Q. Why do I see "Not active" message during Student Check-In process ?

    A. Your My VMare email address was found but you have not finished activating the account. Use your personal device and check for an email to activate the email address. "Click to Validate" again once activated.

     

    Q. How do I get additional My VMware support ?

    A. Check the My VMware FAQ for common questions such as how to reset passwords. Contact VMware Support in your region if further My VMware help is required.