VMware vCenter Support Assistant

Welcome to VMware vCenter Support Assistant Community

Welcome to the vCenter Support Assistant Community

 

VMware vCenter Support Assistant is a free plug-in that enhances your support experience by providing prevention and accelerated resolution of critical technical problems in VMware products.

 

Prevention

  • By collecting support information on a regular basis from your vSphere environment, and matching it to a continuously updated list of known customer problems, vCenter Support Assistant identifies problems before they cause outages.
  • The problems that vCenter Support Assistant discovers are reported as alarms in your vSphere Web Client.
  • vCenter Support Assistant sends monthly email reports that give you a summary of your environment status.
  • You can configure the frequency of support bundles collection and the vCenter Servers and ESXi hosts which will be monitored.

 

Accelerated resolution

  • When problems occur, vCenter Support Assistant allows you to create new support requests (SRs) within vSphere Web Client, and generate and attach support bundles or other files to those SRs.
  • You can set vCenter Support Assistant to collect support bundles for vCenter and vSphere automatically.
  • You can file support requests for any VMware product, for which you have purchased support from VMware

 

Important links

Product Page: http://www.vmware.com/products/vcenter-support-assistant/overview.html
Release Notes: http://www.vmware.com/pdf/vcenter-support-assistant-55-release-notes.pdf
Product Documentation:
https://www.vmware.com/support/pubs/support-assistant-pubs.html

Recent Content

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Author Subject Views Replies Last Activity
jawad jawad Novice Problems setting up VVSA 6.0 (lookup service adresse) 1 month ago in VMware vCenter Support Assistant 68 0 1 month ago by jawad
a.p. a.p. Guru User Moderators vExpert Re: Facing issue while configuring the VSA 5.5 1 month ago in VMware vCenter Support Assistant 79 1 1 month ago by a.p.
cfizz34vmware cfizz34vmware Lurker Re: Lookup server address 1 month ago in VMware vCenter Support Assistant 337 2 1 month ago by cfizz34vmware
warkaj warkaj Novice Re: Support Assistant for vCenter 6 2 months ago in VMware vCenter Support Assistant 90 1 2 months ago by warkaj
summerito summerito Lurker Re: Can't save contact email information, getting error when testing connectivity 5 months ago in VMware vCenter Support Assistant 174 3 5 months ago by summerito
adehart adehart Novice Re: Unable to Register Multiple vCenter Servers with Support assistant 5.5 5 months ago in VMware vCenter Support Assistant 809 7 5 months ago by adehart
Sateesh_vCloud Sateesh_vCloud Hot Shot vExpert Re: Space Issue 6 months ago in VMware vCenter Support Assistant 67 1 6 months ago by Sateesh_vCloud
mebar mebar Lurker Re: Can't boot a VM converted from physical machine windows 8 using vCenter 8 months ago in VMware vCenter Support Assistant 95 2 8 months ago by mebar
iboteva Novice Re: VMware vCenter Support Assistant registration. 8 months ago in VMware vCenter Support Assistant 226 1 8 months ago by iboteva
blazov blazov Enthusiast VMware Employees Re: Error entering SSO administrator creds 10 months ago in VMware vCenter Support Assistant 222 1 10 months ago by blazov
Richardson Porto Richardson Porto Virtuoso vExpert Re: Errors in Support Assistant - 5.5.1.0 Build 1828479 11 months ago in VMware vCenter Support Assistant 181 1 11 months ago by Richardson Porto
JimKnopf99 JimKnopf99 Expert Re: Error while install certificate 11 months ago in VMware vCenter Support Assistant 169 4 11 months ago by JimKnopf99
amizero amizero Lurker consolidation des disques virtuelles  d'une machine virtuelle 11 months ago in VMware vCenter Support Assistant 1,461 0 11 months ago by amizero
blazov blazov Enthusiast VMware Employees Re: vCenter Support Assistant - ESXi logs not loading 11 months ago in VMware vCenter Support Assistant 396 4 11 months ago by blazov
blazov blazov Enthusiast VMware Employees Re: Strange error trying to configure 1 year ago in VMware vCenter Support Assistant 220 12 1 year ago by blazov
blazov blazov Enthusiast VMware Employees Re: Poorly documented requirements for service accounts for SA 1 year ago in VMware vCenter Support Assistant 274 3 1 year ago by blazov
vm_genie vm_genie Novice VMware Employees Re: Configuration Fails - Time Difference Between SA and SSO 1 year ago in VMware vCenter Support Assistant 480 2 1 year ago by vm_genie
ekumanov ekumanov Lurker VMware Employees Re: Support Assistant in Web Client 1 year ago in VMware vCenter Support Assistant 238 2 1 year ago by ekumanov
SnarlyWino SnarlyWino Novice Re: Unable to Log into My VMware from Support Assistant 5.1 1 year ago in VMware vCenter Support Assistant 190 2 1 year ago by SnarlyWino
markdjones82 markdjones82 Expert vExpert Re: Vcenter Support Assistant 5.5 1 year ago in VMware vCenter Support Assistant 209 2 1 year ago by markdjones82
OOOKOM OOOKOM Lurker Re: Connectivity from vSphere Client to VMware.com FAILED 1 year ago in VMware vCenter Support Assistant 190 1 1 year ago by OOOKOM
dhanarajramesh dhanarajramesh Expert vExpert Re: Can't upload logs 1 year ago in VMware vCenter Support Assistant 349 6 1 year ago by dhanarajramesh
carter9039 carter9039 Lurker Re: Support Assistant VMTools, VMHardware, etc... 1 year ago in VMware vCenter Support Assistant 366 3 1 year ago by carter9039
frcouture frcouture Novice Set DNS suffix 1 year ago in VMware vCenter Support Assistant 205 0 1 year ago by frcouture
IMMIAnt IMMIAnt Novice Re: Unable to login to My VMware from vCenter Support Assistant 1 year ago in VMware vCenter Support Assistant 278 1 1 year ago by IMMIAnt
Virtualinfra Virtualinfra Master Re: Plugin registration fails, no idea why 1 year ago in VMware vCenter Support Assistant 2,022 20 1 year ago by Virtualinfra
guyenvmware000 guyenvmware000 Novice vmware auto deployment issue 1 year ago in VMware vCenter Support Assistant 89 0 1 year ago by guyenvmware000
Phaneendra_Krotha Phaneendra_Krotha Novice Retrieving Cluster Events Using VI Java API 2 years ago in VMware vCenter Support Assistant 596 0 2 years ago by Phaneendra_Krotha
Phaneendra_Krotha Phaneendra_Krotha Novice Regarding VMWare  vCenter Logs 2 years ago in VMware vCenter Support Assistant 136 1 2 years ago by Phaneendra_Krotha
GreyhoundHH GreyhoundHH Enthusiast Re: Diagnostics / Connectivity from virtual appliance to vcenter Server FAILED 2 years ago in VMware vCenter Support Assistant 241 1 2 years ago by GreyhoundHH
housec housec Novice Escalated requests not shown when status filter is Open 2 years ago in VMware vCenter Support Assistant 96 0 2 years ago by housec
coolsport00 coolsport00 Enthusiast vExpert Re: Where to find Support Asst in Web Client? 2 years ago in VMware vCenter Support Assistant 144 2 2 years ago by coolsport00
rjr162 rjr162 Lurker Re: Plug-in registration fails.. even the Log file isn't too helpful.. 2 years ago in VMware vCenter Support Assistant 192 1 2 years ago by rjr162
IgorAfonin IgorAfonin Enthusiast Re: Support Assistant, Can't register plugin, Unexpected end of file from server 2 years ago in VMware vCenter Support Assistant 758 8 2 years ago by IgorAfonin
ScottQ ScottQ Lurker Re: Network connecting setting in VM 2 years ago in VMware vCenter Support Assistant 142 3 2 years ago by ScottQ
vijaykk Novice Re: Unable to register to vCenter 2 years ago in VMware vCenter Support Assistant 586 7 2 years ago by vijaykk
yezdi yezdi Master Re: Adding my home computer to the app on my iphone 2 years ago in VMware vCenter Support Assistant 268 10 2 years ago by yezdi
jtsay jtsay Novice Re: Connectivity to vmware.com and public host names failed 2 years ago in VMware vCenter Support Assistant 171 1 2 years ago by jtsay