VMware vCenter Support Assistant

Welcome to VMware vCenter Support Assistant Community

Welcome to the vCenter Support Assistant Community

 

VMware vCenter Support Assistant is a free plug-in that enhances your support experience by providing prevention and accelerated resolution of critical technical problems in VMware products.

 

Prevention

  • By collecting support information on a regular basis from your vSphere environment, and matching it to a continuously updated list of known customer problems, vCenter Support Assistant identifies problems before they cause outages.
  • The problems that vCenter Support Assistant discovers are reported as alarms in your vSphere Web Client.
  • vCenter Support Assistant sends monthly email reports that give you a summary of your environment status.
  • You can configure the frequency of support bundles collection and the vCenter Servers and ESXi hosts which will be monitored.

 

Accelerated resolution

  • When problems occur, vCenter Support Assistant allows you to create new support requests (SRs) within vSphere Web Client, and generate and attach support bundles or other files to those SRs.
  • You can set vCenter Support Assistant to collect support bundles for vCenter and vSphere automatically.
  • You can file support requests for any VMware product, for which you have purchased support from VMware

 

Important links

Product Page: http://www.vmware.com/products/vcenter-support-assistant/overview.html
Release Notes: http://www.vmware.com/pdf/vcenter-support-assistant-55-release-notes.pdf
Product Documentation:
https://www.vmware.com/support/pubs/support-assistant-pubs.html

Recent Content

Refresh this widget
Author Subject Views Replies Last Activity
warkaj warkaj Novice Re: Support Assistant for vCenter 6 1 week ago in VMware vCenter Support Assistant 69 1 1 week ago by warkaj
summerito summerito Lurker Re: Can't save contact email information, getting error when testing connectivity 3 months ago in VMware vCenter Support Assistant 148 3 3 months ago by summerito
adehart adehart Novice Re: Unable to Register Multiple vCenter Servers with Support assistant 5.5 3 months ago in VMware vCenter Support Assistant 794 7 3 months ago by adehart
Sateesh_vCloud Sateesh_vCloud Hot Shot vExpert Re: Space Issue 4 months ago in VMware vCenter Support Assistant 57 1 4 months ago by Sateesh_vCloud
mebar mebar Lurker Re: Can't boot a VM converted from physical machine windows 8 using vCenter 6 months ago in VMware vCenter Support Assistant 89 2 6 months ago by mebar
iboteva Novice Re: VMware vCenter Support Assistant registration. 6 months ago in VMware vCenter Support Assistant 214 1 6 months ago by iboteva
blazov blazov Enthusiast VMware Employees Re: Error entering SSO administrator creds 8 months ago in VMware vCenter Support Assistant 194 1 8 months ago by blazov
Richardson Porto Richardson Porto Virtuoso vExpert Re: Errors in Support Assistant - 5.5.1.0 Build 1828479 9 months ago in VMware vCenter Support Assistant 176 1 9 months ago by Richardson Porto
JimKnopf99 JimKnopf99 Expert Re: Error while install certificate 9 months ago in VMware vCenter Support Assistant 162 4 9 months ago by JimKnopf99
amizero amizero Lurker consolidation des disques virtuelles  d'une machine virtuelle 9 months ago in VMware vCenter Support Assistant 1,199 0 9 months ago by amizero
blazov blazov Enthusiast VMware Employees Re: vCenter Support Assistant - ESXi logs not loading 9 months ago in VMware vCenter Support Assistant 389 4 9 months ago by blazov
blazov blazov Enthusiast VMware Employees Re: Strange error trying to configure 10 months ago in VMware vCenter Support Assistant 214 12 10 months ago by blazov
ekumanov ekumanov Lurker VMware Employees Re: Lookup server address 1 year ago in VMware vCenter Support Assistant 264 1 1 year ago by ekumanov
blazov blazov Enthusiast VMware Employees Re: Poorly documented requirements for service accounts for SA 1 year ago in VMware vCenter Support Assistant 268 3 1 year ago by blazov
vm_genie vm_genie Novice VMware Employees Re: Configuration Fails - Time Difference Between SA and SSO 1 year ago in VMware vCenter Support Assistant 459 2 1 year ago by vm_genie
ekumanov ekumanov Lurker VMware Employees Re: Support Assistant in Web Client 1 year ago in VMware vCenter Support Assistant 233 2 1 year ago by ekumanov
SnarlyWino SnarlyWino Novice Re: Unable to Log into My VMware from Support Assistant 5.1 1 year ago in VMware vCenter Support Assistant 185 2 1 year ago by SnarlyWino
markdjones82 markdjones82 Expert vExpert Re: Vcenter Support Assistant 5.5 1 year ago in VMware vCenter Support Assistant 205 2 1 year ago by markdjones82
OOOKOM OOOKOM Lurker Re: Connectivity from vSphere Client to VMware.com FAILED 1 year ago in VMware vCenter Support Assistant 180 1 1 year ago by OOOKOM
dhanarajramesh dhanarajramesh Expert vExpert Re: Can't upload logs 1 year ago in VMware vCenter Support Assistant 343 6 1 year ago by dhanarajramesh
carter9039 carter9039 Lurker Re: Support Assistant VMTools, VMHardware, etc... 1 year ago in VMware vCenter Support Assistant 360 3 1 year ago by carter9039
frcouture frcouture Novice Set DNS suffix 1 year ago in VMware vCenter Support Assistant 188 0 1 year ago by frcouture
IMMIAnt IMMIAnt Novice Re: Unable to login to My VMware from vCenter Support Assistant 1 year ago in VMware vCenter Support Assistant 263 1 1 year ago by IMMIAnt
Virtualinfra Virtualinfra Master Re: Plugin registration fails, no idea why 1 year ago in VMware vCenter Support Assistant 1,984 20 1 year ago by Virtualinfra
guyenvmware000 guyenvmware000 Novice vmware auto deployment issue 1 year ago in VMware vCenter Support Assistant 86 0 1 year ago by guyenvmware000
Phaneendra_Krotha Phaneendra_Krotha Novice Retrieving Cluster Events Using VI Java API 1 year ago in VMware vCenter Support Assistant 565 0 1 year ago by Phaneendra_Krotha
Phaneendra_Krotha Phaneendra_Krotha Novice Regarding VMWare  vCenter Logs 1 year ago in VMware vCenter Support Assistant 132 1 1 year ago by Phaneendra_Krotha
GreyhoundHH GreyhoundHH Enthusiast Re: Diagnostics / Connectivity from virtual appliance to vcenter Server FAILED 1 year ago in VMware vCenter Support Assistant 234 1 1 year ago by GreyhoundHH
housec housec Novice Escalated requests not shown when status filter is Open 1 year ago in VMware vCenter Support Assistant 91 0 1 year ago by housec
coolsport00 coolsport00 Enthusiast vExpert Re: Where to find Support Asst in Web Client? 1 year ago in VMware vCenter Support Assistant 139 2 1 year ago by coolsport00
rjr162 rjr162 Lurker Re: Plug-in registration fails.. even the Log file isn't too helpful.. 2 years ago in VMware vCenter Support Assistant 185 1 2 years ago by rjr162
IgorAfonin IgorAfonin Enthusiast Re: Support Assistant, Can't register plugin, Unexpected end of file from server 2 years ago in VMware vCenter Support Assistant 741 8 2 years ago by IgorAfonin
ScottQ ScottQ Lurker Re: Network connecting setting in VM 2 years ago in VMware vCenter Support Assistant 135 3 2 years ago by ScottQ
vijaykk Novice Re: Unable to register to vCenter 2 years ago in VMware vCenter Support Assistant 572 7 2 years ago by vijaykk
yezdi yezdi Master Re: Adding my home computer to the app on my iphone 2 years ago in VMware vCenter Support Assistant 264 10 2 years ago by yezdi
jtsay jtsay Novice Re: Connectivity to vmware.com and public host names failed 2 years ago in VMware vCenter Support Assistant 165 1 2 years ago by jtsay