VMware Partner Exchange

VMware Partner Exchange 2013

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Content Catalog

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Frequently Asked Questions

Quick answers to your most frequent conference concerns.


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General Conference

What is Partner Exchange?

VMware Partner Exchange is the annual global partner conference dedicated to enabling partners for success in selling and deploying VMware solutions, products and services. Learn how to accelerate your business with VMware while strengthening relationships with peers and enthusiasts from around the world. Partner Exchange reinforces VMware’s commitment to our partners, as well as serves as a launch platform for new products and corporate initiatives.


Focused chiefly on enablement and training, the conference will include breakout sessions, hands-on lab topics, an extensive pre-conference boot camp program, general sessions featuring VMware senior executives and industry keynotes, an expo hall showcasing top VMware sponsors and exhibitors, and a variety of networking receptions.

Who attends Partner Exchange?

Partner Exchange attendees are a mix of IT technical professionals and IT business decision-makers from Partner organizations of all sizes, representing a wide range of industries. A company must be a contracted partner of VMware, Inc. to attend Partner Exchange.

When and where will Partner Exchange 2015 take place?

Partner Exchange 2015 will take place February 3-5, 2015 at Moscone West in San Francisco, CA. We will also be offering pre-conference Boot Camps from January 31-February 2, 2015. Additional activities and sessions will also be held at The Marriott Marquis and The InterContinental hotels.


San Francisco Marriott Marquis
780 Mission St.
San Francisco, CA 94103


InterContinental San Francisco
888 Howard St.
San Francisco, CA 94103

What is the address of Moscone West?

Moscone Center
747 Howard St
San Francisco, CA 94103

Is there parking near Moscone West?

Yes. Click here for parking options and directions.

What is the common language spoken at Partner Exchange?

The official language of the conference is English, and all general sessions, breakout sessions and labs will be presented in English. Translation services will not be provided. If you elect to bring your own translator, please contact the registration support team employeeregistration@vmware.com.

Is there an age minimum for Partner Exchange?

You must be at least 18 years of age to attend the conference and expo. You must be 21 or older to attend the evening functions.

What is the recommended conference attire?

Casual to Business dress is appropriate.

Will Wi-Fi be available at Partner Exchange?

Yes, Wi-Fi hot spots are available throughout the conference facility for attendees.

Is Moscone West ADA compliant?

Yes, it is the Moscone Center’s intention to provide all reasonable accommodations for persons with disabilities while attending events held at the center. The Moscone Center Accessibility Information document provides additional information.

Electric carts can be rented through Scootaround and American Mobility Scooters

Is there an email contact for questions?

Please address all inquiries to questions@vmwarepex.com

Who should I contact with questions about registration?

Please contact the Partner Exchange registration team at: +1-415-446-770 or 888-737-1979

What if I'm not a VMware Partner?

Click here to learn more about VMware Partner Network benefits and requirements.

How do I become a partner?

Visit www.vmware.com/partners/programs, then click on the desired partner type.

How do I obtain more information about sponsorships?

For more information about becoming a sponsor, please contact:

Companies A - L:
Larry Ecklund at +1-617-848-8758 or lecklund@nthdegree.com
Companies M - Z:
Bethany Porrazzo at +1-617-848-8765 or bporrazzo@nthdegree.com

What is the VMware Executive Forum?

The VMware Executive forum is an interactive program offered at Partner Exchange to help you connect in a discussion group format with VMware executives and your industry peers on key market dynamics and strategic opportunities for the coming year.

How do I attend the VMware Executive Forum?

During the registration process you will be asked a series of questions to determine if you are a fit for the Executive Forum. If you qualify, you will receive notification of your attendance as well as additional details and agenda to assist in your scheduling.

Registration and Meals

How do I register for Partner Exchange 2015?

Please visit the registration site to sign-up for Partner Exchange.

What are the registration fees for the event?

Please visit the conference pricing page for the most current information.

Is there a deadline for registration?

No, you can register online through the last day of the conference. There are discounts for early registration. Please visit the conference pricing page for the most current information.

The website does not recognize my email address. What do I do?

Make sure your company has a Partner Central account. You must have your own Partner Central login (username/password). Click here to register for an account. For assistance, contact questions@vmwarepex.com

If you are not currently a partner, your email address will not be recognized.

What forms of payment do you accept for Partner Exchange 2015 registration?

When registering, you may pay by credit card, check or wire transfer. Payment must be received in full to print a conference badge on-site.

What are the Alumni Qualifications?

You must have attended two (2) previous Partner Exchange events. The Alumni discount will automatically be applied when you register, if you use your company email address. If your company email address had changed in the last 12 months, please send an email to questions@vmwarepex.com.

What do I get for being an Alumni?

For our Alumni partners, register with your official company email and get $100 USD off the current rate.

How will I receive the Alumni discount?

For our Alumni partners*, register with your official company email and get $100 USD off the current rate. We determine your alumni status based on the email address you registered with at past events (as long as it is a valid Partner email domain). If you are using a different email address, please contact questions@vmwarepex.com or call 1-888-737-1979 (US and Canada only) | +1-415-446-7700 (International).

* Alumni Discount is only valid for Full Conference passes. Sponsors and booth staffers do not qualify.

Do I need to wear my conference badge throughout
the entire Partner Exchange 2015 conference?

Yes, your conference badge is required for entry into the conference. Please be aware that you will be asked for valid photo identification at registration before receiving a conference badge.

What if I lose my badge?

Go to a registration Assisted Check-in desk and have your badge reprinted. You will be required to show photo identification and pay $50 badge replacement fee.

Do I need a visa to attend the conference?

There are a few countries that require a visa for entry. We recommend checking in advance with your country's local consulate.

How do I obtain a Visa Invitation letter?

During the registration process you will be asked if you require a visa letter. In order to request a visa letter from the Partner Exchange team, please be prepared to provide the following information:

  • Full Name on Passport
  • Date of Birth
  • Place of Birth
  • Gender [Male, Female]
  • Nationality
  • Passport Number
  • Place of Issue
  • Date of Issue
  • Date of Expiration
  • Are you a Government Official [Yes, No]

Visa invitation letters will be submitted for approval for those attendees that have requested a visa invite letter and have completed registration data for a Full-Conference pass, including payment. Please note that we can only issue visa letters for fully paid attendees and you will need to allow 2-3 weeks for your embassy to process your request. Visa letter requests will not be accepted after January 9, 2015.

Can I be denied registration for any reason?

VMware reserves the right to deny registration to any individual or entity for any reason, at VMware's sole discretion, including past or present failure to meet VMware's standards of conduct, and also including but not limited to, engaging in violent, illegal, threatening or discriminatory conduct.

Are attendee substitutions permitted?

Yes, name substitutions will be allowed without penalty. Requests must be submitted via email to questions@vmwarepex.com. All substitution requests must be received by January 26, 2015. Applicable fees applied if new credit card used with substitute.

How can I cancel my registration?

All cancellations must be received in writing via email at Partner Exchange Registration support at questions@vmwarepex.com.

  • For a full refund, cancellations must be received by the end of the day on December 21, 2014.
  • Cancellations received between December 22, 2014 and close of business January 15, 2015 will receive a 50% refund plus a $50 charge for refund processing.
  • No refunds will be given after January 16, 2015.

Please note: Any requests to change the payment method used for a completed registration will incur a $50 change fee. If you need to make a change, please contact the Partner Exchange Registration Team at: questions@vmwarepex.com.

Where do I pick up my badge?

Please pick up your badge at the Partner Exchange 2015 - Moscone West registration desk during open registration hours. For security purposes, be prepared to show identification.

Are meals are included in the registration fee?

Breakfast, lunch, and refreshments will be provided daily. Full-Conference attendees are also invited to the Welcome Reception on Monday Night, and the Partner Appreciation Reception. If you have any special dietary requests, please be sure to inform us during the registration process.

What special dietary requirements are accommodated with the meals at the conference?

Kosher, Vegan, Halal, Vegetarian, Gluten Free and Other (specify) options available to select during the registration process.

Below is a list of outlets within close proximity to the Moscone Center that can accommodate other special dietary requirements:


Gluten Free



What does a conference pass include?

Your conference pass grants you access to General Sessions, Breakout Sessions, Hands on Labs, Complimentary Boot Camps*, Executive 1:1 Meetings, the Solutions Exchange Show floor, the Welcome Reception, and the Partner Appreciation Reception.

* Please note that some select boot camps require a fee.

How do I obtain a receipt?

Your confirmation email outlines your payment, and serves as your receipt, if you need a new copy please send an email to questions@vmwarepex.com.

Travel and Housing

Do I need to contact the hotel to book my reservation?

No, when you register online for Partner Exchange 2015, you will have an opportunity to request your hotel, check-in and check-out dates, and provide your credit card information. A hotel reservation will be made for you and guaranteed with your credit card.

Do I need to give a credit card to reserve my hotel room?

Yes, a credit card will be needed to confirm your reservation at a designated Partner Exchange 2015 hotel.

What time is check-in and check-out at the hotels reserved for Partner Exchange?

Standard hotel check-in time is 3:00PM and check-out time is 11:00AM, but these times may vary depending on the hotel you choose.

If I am not registered for Partner Exchange 2015, how do I book my hotel room?

To take advantage of Partner Exchange's discounted room rates, you must be registered for Partner Exchange 2015.

Which hotels offer smoking rooms?

Smoking rooms cannot be guaranteed, and are only available upon request.

What do the hotels cost and how close are they to Moscone West?

VMware has contracted The Marriott Marquis and The Intercontinental hotels for Partner Exchange 2015, offering a discounted rates to attendees and are within walking distance to Moscone West. You can reserve a hotel room upon registering for the conference.

If you would like to stay at another hotel on your own, you can contact that hotel directly to make a reservation.

Is there a Conference Shuttle Service?

A shuttle service from the hotels to Moscone will NOT be provided during the conference.

Is there transportation to/from the airport?

No, there is no organized transportation provided from the conference organizers. For more information on transportation options, visit the following pages:

Conference Session Content and Activities

What is the difference between the Content Catalog & Schedule Builder?

The Content Catalog is published in mid-November and is available to the public. It is the comprehensive list of breakouts, workshops and labs. registered attendees and prospective attendees alike use the catalog to see what topics will be on the agenda, who is speaking, and to start noting their “sessions of interest”. Schedule Builder is published once the sessions are actually scheduled. It is not available to the public and allows registered, Full-Conference attendees only to view a complete listing of scheduled sessions, pre-register for sessions, and start building out their personal schedule for the week. Please note, some sessions fill up quickly and we recommend that you pre-register for sessions at your earliest convenience.

Content Catalog Live: November 18, 2014

Schedule Builder Live: December 16, 2014

How do I sign up for sessions?

You will be able to register for sessions approximately 1 month before the conference begins. All registrants will receive an email with instructions on how to sign up for sessions, once the sessions are available in the Schedule Builder.

What types of tracks and sessions can I expect?

Whether you are new to VMware or have extensive familiarity with virtualization solutions, our comprehensive conference program is designed to deliver content specific to your job role and business needs. Whether it’s Software-Defined Data Center, End-User Computing, Hybrid Cloud, or Route to Market specific content, the Partner Exchange 2015 agenda will have something for everyone. Be sure and check out the Content Catalog in mid-November to see some of this year’s rich content offering.

What activities are happening during the week of Partner Exchange?

We have an extensive pre-conference program with VMware and Partner Boot Camps on Saturday, January 31 through Monday, February 2. The conference kicks off on Monday with a Welcome Reception, and sessions run until Thursday, February 5. Click here to see the conference agenda at-a-glance.

How can I build my personal agenda?

Registered partners with a full conference pass can use the Schedule Builder tool to set-up a personal agenda of sessions they want to attend. An attendee can search and select sessions based on track, day/time, topic, role, skill level, market segment, competencies, route to market, and a variety of other helpful tags. Please note, VMware Employee and partners with ‘booth staff’ passes are not eligible to use the Schedule Builder.

Which courses qualify for accreditation?

Please contact Partner University at partneruniversity@vmware.com.

Have a certification course question?

If you have questions regarding the certification process, such as which courses will satisfy the requirements to obtain a certification, please send an email to partneruniversity@vmware.com.

Have a question about VCP recertification?

Read the policy at www.vmwarerecertification.com or contact Partner University at partneruniversity@vmware.com.

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