VMworld 2016 in Las Vegas, the premier virtualization event has wrapped up. Customers, partners, bloggers and more converged on Las Vegas for what was the greatest VMworld I believe in the history of the event. The organization was exceptional, there were so many officials helping out at the event there was never any moment that I did not know where to go. I was privileged to have a number of my customers at the event this year who I hosted. As a TAM this is our ultimate responsibility ensuring that our TAM customers are well taken care of, attend the sessions that they are interested in and of course meet partners and VMware leaders.


There was so much going on during the week it is very hard to even come close to summarizing but over the next few weeks as the VMworld press is released I will do my best to provide as much of this in the newsletter as possible.


This week we also are releasing a new section in the newsletter dedicated to the VMware bloggers out there to coincide with VMworld. This is a section that used to be part of the newsletter but was removed however it is back now to provide an even more diverse view of our industry. Please note that this section may provide competitive or other types of news that may not be sanctioned by VMware.


I wish you a fantastic week ahead.


Virtually Yours

Brisbane TAM Team


TAM TWEETS OF THE WEEK (Editor: Daniel Mizrahi)

Stop by the TAM Lounge & tweet a photo w/ #VMwareTAMGiveaway to win an Aviator Jacket or Edu certification

Customers love their #VMwareTAM! Find them at the TAM lounge and be sure to share your photo with

Be sure to tweet you picture with #VMwareTAMGiveaway for your chance to win an Aviator Jacket or VCP Exam

Get a TAM Services Overview from VMware experts @ 3pm in the TAM Lounge #VMworld #VMwareTAM

We're happy to welcome CEO Pat Gelsinger to our Customer Awards from 12:50 to 1:45pm in Oceanside C #VMwareTAM


TAM BLOG (Editor: Kelly Dare)

Mission Critical Support ‒ Onsite Support for Exceptional Escalations
By Neil Isserow

Dealing with support requests is something Technical Account Managers (TAMs) do on a regular basis. For the most part, they go according to a pretty well-rehearsed script. A Support Request (SR) is logged, a support engineer is engaged, the TAM manages the issue according to SLAs and customer requirements, and a resolution is provided. The case is then closed. I feel as though 99% of my support cases go this way, but sometimes an issue is so challenging and unique that a different approach is required. [Continue Reading...]



Add These New Webcasts To Your Calendar Today!

VMware Virtual SAN: The Enterprise-Grade Storage Platform for Hyper-Converged Infrastructures

Presented by: Rawlinson Rivera, VMware

Thursday, September 22, 2016

12:00 PM CT (GMT- 5:00)




Looking for training resources on VMware Solutions. We have everything you need online and updated regularly.




TAM WEBCASTS (Editor: Michelle Kaiser)

Please head over to our dedicated TAM Webcasts online URL:



Top 20 ESXi articles for August 2016

Here is our Top 20 ESXi articles list for August 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article. Collecting diagnostic information for VMware ESX/ESXi Snapshot removal task stops at 99% in ESXi/ES...

Sep 2, 2016 12:14:23 PM

How to capture performance statistics using Virtual SAN Observer for Virtual SAN

This video tutorial demonstrates and shows how to capture performance statistics using Virtual SAN Observer for VMware Virtual SAN . For additional information see VMware Knowledge Base article Enabling or capturing performance statistics using Virtual SAN Observer for VMware Virtual SAN (2064240...

Aug 31, 2016 5:18:44 PM

vSphere Integrated Containers: Updates from VMworld

VMware Adds Management Portal and Registry Capabilities to vSphere Integrated Containers By Michael Adams, Senior Director, Product Marketing, VMware At VMworld 2015, we unveiled VMware vSphere Integrated Containers, a virtual container host for vSphere that allows IT operations teams to provide ...

Aug 30, 2016 5:57:13 PM

New NSX Troubleshooting Video Series Added to VMware Learning Zone

VMware Learning Zone subscribers get unlimited access to our cloud-based video training library taught by top VMware experts, including our weekly new releases, like these from the Paul McSharry’s VMware NSX Architecture and Troubleshooting series last month: The NSX Troubleshooting Process NSX A...

Aug 30, 2016 3:47:16 PM

Introducing VMware Validated Design 3.0

With the first day of VMworld 2016 almost in the books, several exciting product announcements have already been made. In the area of SDDC and hybrid cloud, earlier today we announced VMware Cloud Foundation, our new unified SDDC platform for the hybrid cloud. Cloud Foundation offers an accelerat...

Aug 29, 2016 10:09:01 PM

VMware NSX for vSphere 6.2.4 now available

VMware has made NSX for vSphere 6.2.4 available for download. NSX 6.2.4 provides critical bug fixes identified in previous releases, and 6.2.4 delivers a security patch for CVE-2016-2079 which is a critical input validation vulnerability for sites that uses NSX SSL VPN. For customers who use SSL ...

Aug 29, 2016 12:29:38 PM

VMware Cloud Foundation™, the Unified SDDC Platform For The Hybrid Cloud, Is Here!

It’s been an exciting first day keynote today at VMworld 2016 with several very important announcements. It was great to hear from Pat Gelsinger on how VMware plans to extend our hybrid cloud strategy with the new Cross-Cloud Architecture while continuing to deliver innovative solutions that our ...

Aug 29, 2016 12:00:47 PM

Fling Developer Spotlight – Chris Halstead

Chris Halstead is one of our most prolific Fling developers, with six released Flings, and two in the works! Chris is an End User Architect, and has been with VMware for a little over three years. During this time, he developed the following Flings: App Volumes Toolbox – This utility connects to ...

Aug 27, 2016 7:05:09 PM

3 New Certification Exams for VCAPs and VCAs

The VMware Certification program has been working hard all summer on new exams. We’ve announced several over the past few weeks, and that streak continues with three more today! Two VMware Certified Advanced Professional 6 Exams VMware Certified Advanced Professional 6 – Data Center Virtualizatio...

Aug 27, 2016 4:38:19 PM Multi-site with Cross-VC NSX: Consistent Security and Micro-segmentation Across Sites

Several posts have been written prior on multi-site with Cross-VC NSX describing the fundamentals, use cases, deployment models, and flexibility Cross-VC NSX provides. In this post, we focus on the security benefits of a multi-site Cross-VC NSX solution. Prior Cross-VC NSX Blogs: Cross-VC NSX: Mu...

Sep 2, 2016 12:00:30 PM

Zebra Technologies Saves Millions Leveraging Hybrid Cloud for 700+ Acquired Applications

By Laura Ortman: VP and GM, vCloud Air – Cloud Services at VMware VMworld 2016 has been nothing short of amazing and we’re only two days in! On Monday we made several exciting announcements around Hybrid Cloud Manager , Hybrid DMZ and Identity Federation support . Each of these enhancements speak...

Aug 31, 2016 2:00:18 PM

Supporting Identity Federation with vCloud Air

By Abhinav Katiyar, Product Manager, vCloud Air As discussed yesterday, VMware is focused on helping IT to modernize their data centers by seamlessly integrating them with vCloud Air. A key aspect of integration is in extending the corporate IT infrastructure, specifically identity and access man...

Aug 30, 2016 2:00:57 PM

Your Data Center in the Cloud with Hybrid DMZ

The most common barriers cited for public cloud adoption are security and networking. Typically, a move to public cloud requires different networking and security policies and architectures that are inconsistent with existing on-premises investments. This leads to duplicity in skill sets, multipl...

Aug 30, 2016 2:00:51 PM

Hybrid Cloud Manager is Soaring to New Heights

By Jim Armstrong, Group Manager, vCloud Air Product Marketing Yesterday at VMworld 2016, we announced the latest release of vCloud Air Hybrid Cloud Manager. The new version of Hybrid Cloud Manager is a big step forward in cloud connectivity, bringing the ability to migrate virtual machines to vCl...

Aug 30, 2016 2:00:03 PM

VMworld Session Preview: MGT775

By Andrea Siviero Data center virtualization continues to receive attention in enterprise organizations that want to reduce IT costs and create a more flexible, efficient, and automated applications workload environment. As an IT organization, you must contend with many different software and har...

Aug 29, 2016 4:04:10 PM

Why a Cloud-Based Approach to Disaster Recovery Makes Sense – Now and in the Future

By Ajay Patel, Senior Vice President, Cloud Provider Software Business Unit, VMware Like it or not, disasters happen. From a business perspective, “disasters” aren’t limited to natural occurrences such as hurricanes, blizzards, and earthquakes. Human-triggered events such as data breaches and cyb...

Aug 29, 2016 12:00:56 PM

A New Era for Enterprise Public Clouds

By: Allwyn Sequeira, Senior VP & GM, vCloud Air Bi-directional, zero-downtime cloud migration with SD-WAN, Hybrid DMZ, support for identity federation and VMware Cloud Foundation integration in vCloud Air enable enterprises to accelerate public cloud integration. Public cloud computing is helping...

Aug 29, 2016 12:00:42 PM



While You Were Nerding out at VMworld, Here’s What Happened in Top Mobile News

VMworld—we went, we geeked, we got big news. One of this year’s biggest announcements at VMworld U.S. 2016: VMware Unified Endpoint Management (UEM). It’s the next phase of the digital workspace, helping drive down costs, boosting user experience and enhancing endpoint security. Read all about it...

Sep 2, 2016 4:00:38 PM

Look Who’s Tweeting from VMworld Vegas!

Today is the last day of VMworld 2016 in Las Vegas, but before we wrap up the event, we’d like to take a look at just some of the buzz happening on Twitter. Here are 13 tweets for those of you who couldn’t be there or missed any of the epic presentations and interviews.   “What we’re building now...

Sep 1, 2016 2:39:38 PM

13 Top Tweets from #VMworld – Did Yours Make the List?

VMworld 2016 rages on this week, with 20,000-plus IT experts descending on Las Vegas to talk software-defined data center, end-user computing (EUC) and next-gen digital workspaces. Even more took to social media, sharing the product news and thought leadership highlights on Twitter, Facebook and ...

Sep 1, 2016 1:16:45 PM

UEM and Windows 10: Watch Sanjay Poonen’s VMworld Keynote Here

“The first industrial revolution was all about steam and mechanization. The second industrial revolution was about the early forms of mass production. The third industrial revolution was about electronics in the form of the computer. But the fourth revolution we think is going to be huge, because...

Aug 31, 2016 3:18:17 PM

Watch Free: All the Breaking Digital Workspace News from VMworld 2016

Yesterday was a huge day for VMware End-User Computing (EUC) at VMworld 2016. On the mainstage in Las Vegas, Sanjay Poonen—VMware EUC executive vice president and general manager—shared breaking digital workspace news and incredible customer stories. Access the free replay of Sanjay’s VMworld key...

Aug 31, 2016 2:38:45 PM

Advances in VMware Blast Extreme & Our Latest Blast Feature Update

VMware Blast Extreme was announced in March as part of VMware Horizon 7—but that was just the beginning. In collaboration with our customers and partners, we continue to innovate and made some significant advances to this technology. Our latest Blast feature update reaches across the entire Horiz...

Aug 30, 2016 7:00:32 PM

VMware Fusion 8.5 Announced!

We’ve been holding in the surprise for some time now but on the keynote stage today at VMworld, Sanjay Poonan , EVP of our End user Computing business unit where Fusion and Workstation are situated, pulled the covers back and revealed the details about our big annual release. This year we are del...

Aug 30, 2016 5:15:35 PM

The New Era of EUC Is Here: Introducing Unified Endpoint Management

Over the past 10 years, every IT leader and administrator experienced the evolution of end-user computing (EUC). As we’ve worked with customers over the past 10 years, we’ve been fortunate to play an integral part of this industry progression. We also know security, identity and business analytic...

Aug 30, 2016 4:00:44 PM

What’s New on the VMware Horizon

It’s that time again, when 25,000-plus people come together to take part in VMworld . If you have not been to the show before, it is definitely packed with great Hands-On Labs , technical sessions and lots and lots of new announcements. As part of this fanfare, I wanted to tell you about a few an...

Aug 30, 2016 3:30:16 PM

Announcing New Digital Workspace Technologies Built for the Mobile-Cloud Era

VMworld has always served as the launch pad for new technologies. Today, VMware End-User Computing (EUC) hits the VMworld stage in Las Vegas to share new innovations that drive the digital workspace forward—now and into the future. Read all the VMworld news and EUC announcements here in today’s p...

Aug 30, 2016 2:36:32 PM

Separating Directory from Policy Management: Accelerating Office 365 Deployments with Workspace ONE

A Great Start to VMworld 2016 I’ve been at VMworld since Saturday, and I’ve already found that I don’t get many chances to talk about VMware Workspace ONE . It’s not for lack of interest, but rather the opposite. Every time I am in a group of customers and colleagues and the Workspace ONE topic c...

Aug 30, 2016 1:41:07 PM

Be_Tomorrow: VMworld In Pictures | Day One

VMworld 2016 is officially underway and the excitement from customers, partners and employees is palpable. With more than 25,000 attendees, hundreds of sessions and great networking activities, organizations are getting fully equipped to be_Tomorrow. To kick off the morning keynote, VMware CEO Pa...

Aug 29, 2016 9:36:55 PM

Critical Updates: Preparing Your Apps for iOS 10 Compatibility

As we approach the release of iOS 10 , IT admins need to do a few important things to ensure app compatibility. These updates are critical to make sure users’ devices are compliant—and not flagged as non-compliant—when they upgrade to iOS 10. VMware AirWatch released updated and compatible versio...

Aug 29, 2016 1:00:34 PM

VMware Takes on Internet of Things at #VMworld 2016

By Mimi Spier, senior director of marketing and strategy for the Internet of Things (IoT) at VMware Add a little edge to your VMworld schedule with Internet of Things demos and keynotes. Like me, I hope you are excited and ready for VMworld 2016 , VMware’s premiere annual conference in Las Vegas,...

Aug 27, 2016 3:00:27 PM



Top 10 Daily Sessions - VMworld 2016 US

VMware has released all the daily top 10 sessions free to watch at the website. Here's a list with all the videos that the cool people over at VMware mare available. Follow this link to watch all these sessions. Monday Advances in Remote Display Protocol Technology with VMware Blast E...

Sep 2, 2016 8:34:00 AM

New Technical White Paper - Instant-Clone View Desktops in Horizon 7

The new VMware Instant Clone Technology included in the View component of the Horizon 7 Enterprise Edition improves and accelerates the process of creating cloned virtual desktops over the previous View Composer linked-clone technology. In addition, instant clones require less storage and less ex...

Sep 1, 2016 2:02:00 PM

Multi-site with Cross-VC NSX: Workload Mobility and Consistent Security Across Sites

A great demo showing how Cross-VC NSX provides workload mobility and consistent security across multiple vCenter domains and sites. Universal Distributed Firewall Rules are utilized to provide consistent security policies across multiple vCenter domains and sites, and workloads are vMotioned betw...

Sep 1, 2016 8:47:00 AM

An Industry Roadmap: From storage to data management #STO7903 by @xtosk

Advertise here with BSA This is the session I have been waiting for, I had it very high on my “must see” list together with the session presented by Christian Dickmann earlier today . Not because it happened to be presented by our Storage an Availability CTO Christos Karamanolis ( @XtosK on twitt...

Sep 1, 2016 12:05:30 AM

#STO7904 VSAN Management Current and Futures by @cdickmann

Advertise here with BSA Christian Dickmann (VSAN Development Architect) talking about VSAN Management futures in this session, first of all a big fat disclaimer, all of these features may or may not ever make it in to a release and no promises of timelines were made . This session all revolved ar...

Aug 31, 2016 5:49:49 PM

VMworld 2016, Day 1 and 2 keynotes

Advertise here with BSA VMworld for me is always a very hectic time. Usually multiple sessions, customer meetings, briefings and just many conversations with readers and people you bump in to while going from one place to the other. I tried to do some live blogging, but with everything going on I...

Aug 31, 2016 4:16:25 PM

Get Your Free Promo Code for Software Defined Networking with VMware NSX [Video]

NSX is VMware's networking platform that allows networks and services to be deployed programmatically and is a crucial component in software-defined data centers. This video course provides step-by-step instructions to help you quickly deploy SDN in production and perform network virtualization w...

Aug 31, 2016 11:34:00 AM

VMworld 2016 sessions available on VMworld TV

I've created a playlist with some of the top VMworld 2016 sessions. These sessions are free to wacht at this playlist hosted by VMworld TV . VMworld 2016: MGT7718 - The KISS of vRealize Operations! VMworld 2016: INF9083 - Ask the vCenter Server Experts Panel VMworld 2016: VIRT7621 - Virtualize Ac...

Aug 31, 2016 9:40:00 AM

VMworld 2016: Native Hybrid Cloud 1.1

At VMworld, we’re announcing our Native Hybrid Cloud (which quietly had it’s 1.0 GA earlier this year – time for us to continue to work out kinks).  Version 1.1 will GA at the end of September. What is the Native Hybrid Cloud (NHC)?    Well – NHC starts with the DEVELOPER.  Let me make this contr...

Aug 30, 2016 10:24:15 AM

VMworld 2016 Day 2 Keynote

This is a liveblog of the day 2 general session here at VMworld 2016 at Mandalay Bay in Las Vegas, NV. Today, VMware is expected to talk more about containers, end-user computing, and other topics not covered in yesterday’s general session (which focused heavily on Cross-Cloud Services, VMware’s ...

Aug 30, 2016 12:00:00 AM

New White Paper - VMware Cloud Foundation

With the Software-Defined Data Center (SDDC), VMware laid out the vision for the architecture of the hybrid cloud. SDDC redefines the architecture and operational model of the data center, enabling IT to complete the transition to hybrid cloud and maximize its benefits. In an SDDC, compute, stora...

Aug 29, 2016 4:51:00 PM

VMware Cloud Management Platform Demo

vRealize Suite is an enterprise-ready, cloud management platform that delivers the industry’s most complete solution for managing a heterogeneous, hybrid cloud. In this demo we will show you some of the common use cases and personas to drive value more quickly to your business.

Aug 29, 2016 2:19:00 PM

VMworld 2016: VMware Cloud Foundation

I’m going to challenge myself to make this an uncharacteristically short post – summarizing what I think about the VMware Cloud Foundation announcement today, and putting it into context – including against the backdrop of our VxRack SDDC and EHC 4.0 which I talked about here . Context: VMware an...

Aug 29, 2016 2:10:23 PM

VMworld 2016: Enterprise Hybrid Cloud 4.0 and

[Update – 8/30/16 10:20am – corrected an error, where vRA 7.x isn’t supported QUITE yet.   That’s coming very soon – and the team is working hard to get to synchronicity with vRA, and VMware’s overall roadmap… not easy as the whole stack needs to be tested, and packaged for single support and ver...

Aug 29, 2016 2:04:00 PM

VMworld 2016: What’s New With XtremIO?

Short answer?   Momentum.   EMC has the industry’s best AFA portfolio as I mentioned in my last post – from the unified mid-range (Unity), the most mature and widely deployed rich enterprise data services (VMAX), and the best “clean sheet” scale-out system (XtremIO).    When it comes to HCI/SDS –...

Aug 29, 2016 10:09:06 AM

VMworld 2016 Day 1 Keynote

This is a liveblog of the day 1 keynote at VMworld 2016 in Las Vegas, NV. I managed to snag a somewhat decent seat in the massive bloggers/press/analysts area, though it filled up really quickly. Based on the announcements made this morning , it should be a great general session, and I’m really i...

Aug 29, 2016 12:00:00 AM




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